Cielo
3.7|3,766 reviews
UR
Uli R
1 reviews | Active since Member
27 May 2026, 15:48
We ordered furniture with a value of about ZAR 90.000 on APRIL 11. The promised delivery date for May 11 was to early due to delay in finishing our house. We informed Cielo about the delay about a view days. We have never been told that this information w
Terrible Service and Customer Orientation after sales order has been placed. Internal process for complain escalation does not exist Do not trust any delivery dates promised if you order!
Helpful (0)
Replies (1)0
Replies (1)Cielo's replyOfficial
28 May 2026, 06:26Dear Uli,
Thank you for your feedback, and we apologise for your experience. We understand your frustration regarding the lack of communication. This is not the standard we aim to uphold. Your concerns have been noted, and we are reviewing this matter internally. We are currently investigating the matter further and will be in contact with you directly.
Kind regards,
Customer Service Team
Thank you for your feedback, and we apologise for your experience. We understand your frustration regarding the lack of communication. This is not the standard we aim to uphold. Your concerns have been noted, and we are reviewing this matter internally. We are currently investigating the matter further and will be in contact with you directly.
Kind regards,
Customer Service Team
Best regards,
Cielo's reply28 May 2026, 06:26
Official
Dear Uli,
Thank you for your feedback, and we apologise for your experience. We understand your frustration regarding the lack of communication. This is not the standard we aim to uphold. Your concerns have been noted, and we are reviewing this matter internally. We are currently investigating the matter further and will be in contact with you directly.
Kind regards,
Customer Service Team
Thank you for your feedback, and we apologise for your experience. We understand your frustration regarding the lack of communication. This is not the standard we aim to uphold. Your concerns have been noted, and we are reviewing this matter internally. We are currently investigating the matter further and will be in contact with you directly.
Kind regards,
Customer Service Team
Best regards,