Cielo
3.7|3,766 reviews
SH
Shameema H
1 reviews | Active since Member
18 May 2026, 14:19
Worst Order, customer service and delivery experience EVER!
I placed an order on the 22nd April. The website says delivery in 7-14 working days. 14 days later, no order and no update. after 3 weeks I was told there wee delivery delays due to the storm which is understandable if it weren't for the fact that this was delayed before the storm. At no point in this time was I kept informed, I had to keep calling and emailing for an update. Eventually when the waybill was sent, I was told 5-7 working days from then. Almost a month later on the 18th May I eventually receive the order which I had to return because the items were very visibly damaged. Is this not checked before dispatching? Now i'm told the replacement stock will take 5 working days. The absolute worst experience EVER! Worst timelines, zero communication. I kept getting told "we tried to call" no phone calls.
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Replies (1)Cielo's replyOfficial
18 May 2026, 15:15Good day Shameemah
Thank you for your detailed feedback.
We’re truly sorry to hear about your experience and understand your frustration regarding the delays, lack of communication, and the condition of the items received.
We acknowledge that the timeline experienced did not align with the expectations set at the time of purchase, and we apologise for the inconvenience caused by the delayed updates and repeated follow-ups required from your side.Please note that we have made contact with you directly and are currently investigating the delivery delays that occurred prior to the severe weather disruptions. We understand your concerns regarding the condition of the chairs received, and the items will be fully assessed upon return.
As discussed, the product is manufactured from natural wood, and some natural variation and discolouration can occur as part of the material characteristics. However, we remain committed to assisting you and are exploring possible alternative replacement options to find a suitable resolution.
Feedback has also been sent to you via email, and we are currently awaiting your response in order to proceed further. We sincerely apologise again for the overall experience and appreciate the opportunity to work toward resolving this matter with you.
Kind regards
Customer Service Team
Thank you for your detailed feedback.
We’re truly sorry to hear about your experience and understand your frustration regarding the delays, lack of communication, and the condition of the items received.
We acknowledge that the timeline experienced did not align with the expectations set at the time of purchase, and we apologise for the inconvenience caused by the delayed updates and repeated follow-ups required from your side.Please note that we have made contact with you directly and are currently investigating the delivery delays that occurred prior to the severe weather disruptions. We understand your concerns regarding the condition of the chairs received, and the items will be fully assessed upon return.
As discussed, the product is manufactured from natural wood, and some natural variation and discolouration can occur as part of the material characteristics. However, we remain committed to assisting you and are exploring possible alternative replacement options to find a suitable resolution.
Feedback has also been sent to you via email, and we are currently awaiting your response in order to proceed further. We sincerely apologise again for the overall experience and appreciate the opportunity to work toward resolving this matter with you.
Kind regards
Customer Service Team
Best regards,
Cielo's reply18 May 2026, 15:15
Official
Good day Shameemah
Thank you for your detailed feedback.
We’re truly sorry to hear about your experience and understand your frustration regarding the delays, lack of communication, and the condition of the items received.
We acknowledge that the timeline experienced did not align with the expectations set at the time of purchase, and we apologise for the inconvenience caused by the delayed updates and repeated follow-ups required from your side.Please note that we have made contact with you directly and are currently investigating the delivery delays that occurred prior to the severe weather disruptions. We understand your concerns regarding the condition of the chairs received, and the items will be fully assessed upon return.
As discussed, the product is manufactured from natural wood, and some natural variation and discolouration can occur as part of the material characteristics. However, we remain committed to assisting you and are exploring possible alternative replacement options to find a suitable resolution.
Feedback has also been sent to you via email, and we are currently awaiting your response in order to proceed further. We sincerely apologise again for the overall experience and appreciate the opportunity to work toward resolving this matter with you.
Kind regards
Customer Service Team
Thank you for your detailed feedback.
We’re truly sorry to hear about your experience and understand your frustration regarding the delays, lack of communication, and the condition of the items received.
We acknowledge that the timeline experienced did not align with the expectations set at the time of purchase, and we apologise for the inconvenience caused by the delayed updates and repeated follow-ups required from your side.Please note that we have made contact with you directly and are currently investigating the delivery delays that occurred prior to the severe weather disruptions. We understand your concerns regarding the condition of the chairs received, and the items will be fully assessed upon return.
As discussed, the product is manufactured from natural wood, and some natural variation and discolouration can occur as part of the material characteristics. However, we remain committed to assisting you and are exploring possible alternative replacement options to find a suitable resolution.
Feedback has also been sent to you via email, and we are currently awaiting your response in order to proceed further. We sincerely apologise again for the overall experience and appreciate the opportunity to work toward resolving this matter with you.
Kind regards
Customer Service Team
Best regards,