PG Glass
1.8|1,233 reviews
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Arno K
1 reviews | Active since Member
04 May 2026, 10:27
Appointment not honoured
I had a booking for today with the mobile glass division to come and replace my windsceen. The appointment was confirmed via WhatsApp. They just let me know that there is no booking for me today, but that my booking is tomorrow, the 5/5/2026. The reason for this is that I did not confirm my address. My address confirmation is in the same WhatsApp as the booking confirmation. I got called a **** even though I have the proof in black and white. Rather use an alternate company, as I also had problems with PG Glass last year with my previous windscreen.
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Replies (1)PG Glass's replyOfficial
06 May 2026, 10:56Good Day Arno
I hope you are well.Please accept our sincere apologies for the inconvenience and confusion experienced with your booking, as well as the unacceptable manner in which you were addressed. This is not the level of service we aim to provide, and the matter is being taken seriously.We also confirm that the windscreen replacement has since been completed. We truly appreciate your patience and regret the overall experience.
Kind Regards
PG Glass HO
I hope you are well.Please accept our sincere apologies for the inconvenience and confusion experienced with your booking, as well as the unacceptable manner in which you were addressed. This is not the level of service we aim to provide, and the matter is being taken seriously.We also confirm that the windscreen replacement has since been completed. We truly appreciate your patience and regret the overall experience.
Kind Regards
PG Glass HO
Best regards,
PG Glass's reply06 May 2026, 10:56
Official
Good Day Arno
I hope you are well.Please accept our sincere apologies for the inconvenience and confusion experienced with your booking, as well as the unacceptable manner in which you were addressed. This is not the level of service we aim to provide, and the matter is being taken seriously.We also confirm that the windscreen replacement has since been completed. We truly appreciate your patience and regret the overall experience.
Kind Regards
PG Glass HO
I hope you are well.Please accept our sincere apologies for the inconvenience and confusion experienced with your booking, as well as the unacceptable manner in which you were addressed. This is not the level of service we aim to provide, and the matter is being taken seriously.We also confirm that the windscreen replacement has since been completed. We truly appreciate your patience and regret the overall experience.
Kind Regards
PG Glass HO
Best regards,