AK
Arno K
Active since Feb 2020
10
Reviews
0
Industries
Reviews
10 reviews1 month ago
Appointment not honoured
I had a booking for today with the mobile glass division to come and replace my windsceen. The appointment was confirmed via WhatsApp. They just let me know that there is no booking for me today, but that my booking is tomorrow, the 5/5/2026. The reason for this is that I did not confirm my address. My address confirmation is in the same WhatsApp as the booking confirmation. I got called a **** even though I have the proof in black and white. Rather use an alternate company, as I also had problems with PG Glass last year with my previous windscreen.
1 reply
41 months ago
New cheque card not delivered
My current cheque card expires on the 31st of January, and I have not yet been issued a new card. Last year the system said that a card had been ordered, which I have not yet received. The system now requires me to activate the missing card. On Thursday morning, 12/01, I contacted FNB Card Division via the chat app and spoke to Modise who investigated the matter and informed me that I would be contacted as to when the card would be delivered to the address that I had provided him. The address I provided him with my home address for delivery. On Sunday, 15/01, I once again contacted the bank via the chat app again as I still had not been contacted to arrange a delivery date and time and spoke to Lesego who informed me that my card had been delivered to 620 MYBRANCH. I asked her then to arrange for my card to be sent to my house from the branch as the card is supposed to be delivered to my residence. Lesego asked me to give her a few hours on Monday morning, which is today, for her to try to resolve the issue with Modise to see what he did but I still have not received any feedback. The arrangement was made for the card to be delivered to my house so I expect FNB to live up to its commitment. I have sent numerous emails to the bank to get a response that I will be contacted within 48 hours. Then 24 hours later I get an email informing me that my inquiry has been sent to another department and I will get feedback between 24 and 48 hours. Tomorrow it will be 7 days and I still do not have an answer. My card expires in 13 days. Please advise when my new card will be delivered and why I have not received my card and why such BAD SERVICE.
1 reply
41 months ago
Money paid online but no order exists.
I bought and paid for an inverter last night. The amount was R7,952. But according to Leroy Merlin there is no order even though I have the payment confirmation. Good luck with getting somebody to talk to. I will have to ask the bank to reverse my transaction.
1 reply
42 months ago
Dangerous electrical fault by sub-contractor
We had lodged a claim for hor an electrical problem. Discovery Insure sent out an electrician working for Jacko Electric to resolve it. The claim was marked as completed but the problem is even more severe now as only the plugs trip when the earth leakage trips and the rest of the switches wired to the Earth Leakage still work even with the earth leakage having tripped. This can cause a life-threatening fire I gave contacted Jono multiple times asking him to come back and fix the problem but he has stopped taking my calls and not answering me on WhatsApp
4 replies
46 months ago
Refuse to pay out replacement value
On Monday the 11th of July I put in a claim for my cell phone, a Huawei mate 20 Pro. It took a week for my phone to be collected and taken in for repairs. 3 days later the claim was updated to repaired. Except it was not. The phone was valued at R12 999 in April by the accessor who evaluated our house contents. The prices varied between R11 499 and R13 999 at the various stores that sell cell phones. The first problem was that after a few days we were informed by Tshepo Mohatle that we would be paid out the replacement value of R7 849 for the cell phone. At this stage, I asked my broker to assist, and it took Tshepo a week to inform him that the valuation comes from a wholesaler used by discovery. Of course, private individuals are not able to buy products from this wholesaler. Now what? On Monday the 15th it is already 5 weeks from when the claim is lodged, and I still have no phone. Tshepo is most probably one of the worst insurance consultants that I have had the displeasure of dealing with. He never responds to emails or returns calls. What a joke. I want to thank Christiaan from Pepco brokers for all his assistance and for keeping me sane My biggest concern is that after being at Outsurance for 18 years without any claim problems, I was convinced to move my insurance to Discovery and then I must deal with this ridiculous treatment by Tshepo and Discovery Insure. My concern is that if I have additional claims, it will take over 5 weeks and still not get resolved. At the end of the story, I have now bought a Phone for under R7 800. Obviously not the same quality that I had. The moral of the story, Discovery insure does not replace items at replacement value. I want to thank Christiaan from Pepco brokers for all his assistance and for keeping me sane. If it was not for him, I would move my insurance back to Discovery
2 replies
47 months ago
Paying for non-existent damage.
E159426411 - ref 22/1174810 - The car was returned on the 24th of JuneToday I have been billed R1 369.56 (excl. VAT) for damage that was not specified to me. I have been waiting for 2 weeks to get my deposit refunded and was pushed from pillar to post After contacting the CABS I am told by Nonhlanhla Radebe this cost was for damage to a door. What door? When I returned the vehicle I walked around the car with the consultant. The only damage was to the windscreen. On Friday Disconery contacted me to ask how the service was with Avis I gave a 6 out of 10 as I am still waiting for my deposit to be refunded. The next working day I am being billed for a door that was not damaged and was not pointed out to me. I am going to ask Discovery to assist me with this situation as I regard it as fraud. Please provide me with a form that I signed to acknowledge the damage.
10 replies
58 months ago
Pathetic service
Glen Village van heerdenss. Vaccination appointment was at 9am but the nurse only arrived at 10am. Utter chaos and no apologies. Staff are very rude and unhelpfull.
0 replies
71 months ago
Great service
Super friendly and great service. good advice and plenty of patience.
0 replies
73 months ago
Awesome service
I just dealt with Sabrina for some policy changes. She is very efficient, friendly and so happy that she brightened up my day, Thank you to Sabrina
1 reply
76 months ago
Case:50482 - absolutely no customer service
I bought a leather recliner last year April and about 10% of the leather on the back rest has come off. I lodged a complaint with customer care on the 30th of January only to get a reply on the 3rd of February from Sibongile Kganare asking if I have packaging material for the chair. after trying to contact her throughout the week to get an update I got an email from her confirming my address and that she would arrange for a pickup. I managed to get Sibongile of the phone on the 10th of February where she promised that she would immediately arrange with the couriers for a pick up and send the photos of the chair to their repairs department to see if I could get a replacement chair much quicker. I once again tried contacting her each day again until she finely sent me an email on the 15th saying that once the item has been returned and assessed a decision will be made if the chair will be replaced or repaired. Once again I have tried to contact her again. This mourning she sent me a mail stating that she has contacted the couriers and my chair will be picked up. It is almost 3 weeks that I am waiting for the chair to be 'picked up' . It seems that I am being given the run around and that Cielo has no intention of repairing or replacing the chair. To all potential Cielo furniture buyers, beware!!!!
0 replies
Review Distribution
5 Star
2 (20%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
8 (80%)