PG Glass
1.8|1,233 reviews
JM
Justin M
1 reviews | Active since Member
18 Apr 2026, 11:20
Booking for What???!!!
Good day
I'm truly dissipointed in PG Glass. I booked my Car for new Windscreen on the 8th April 2026 to be replaced on the 18th April 2026. When got there at PG Glass Allen's Nek they said sorry the windscreen is not there yet, will only be on Monday.
They shouldv'e phones me earlier and let me know about this, i made special arrangements to get the car there. I don't know what you guys are doing during the week. But i have to work.
So my question is, Why didn't they phoned me? And why do you have a booking system that doesn't work? Wast of my time.
Really disappointed!!! Ref nr: WO-001577816
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Replies (1)0
Replies (1)PG Glass's replyOfficial
21 Apr 2026, 08:53Good day JustinThank you for bringing this to our attention.We sincerely apologise for the inconvenience and frustration caused by your experience with PG Glass, particularly regarding the delay and the lack of communication prior to your scheduled appointment.We understand that you made special arrangements to have your vehicle booked in, and it is unacceptable that you were not informed in advance that the windscreen had not yet arrived. This falls short of the level of service we aim to provide, and we fully understand your disappointment.Your feedback regarding the booking process and communication has been noted and will be addressed with the branch to prevent similar occurrences in future.We truly value your time and apologise again for the inconvenience caused. Please allow us the opportunity to resolve this matter for you as soon as possible.
Kind Regards
PG Glass HO
Kind Regards
PG Glass HO
Best regards,
PG Glass's reply21 Apr 2026, 08:53
Official
Good day JustinThank you for bringing this to our attention.We sincerely apologise for the inconvenience and frustration caused by your experience with PG Glass, particularly regarding the delay and the lack of communication prior to your scheduled appointment.We understand that you made special arrangements to have your vehicle booked in, and it is unacceptable that you were not informed in advance that the windscreen had not yet arrived. This falls short of the level of service we aim to provide, and we fully understand your disappointment.Your feedback regarding the booking process and communication has been noted and will be addressed with the branch to prevent similar occurrences in future.We truly value your time and apologise again for the inconvenience caused. Please allow us the opportunity to resolve this matter for you as soon as possible.
Kind Regards
PG Glass HO
Kind Regards
PG Glass HO
Best regards,