Poor Front Desk

With the assistance of OutSurance, a booking was made at PG Glass Menlyn to have my Hyundai Venue's windscreen replaced. I arrived well before the agreed time, only to be told by reception that it would take 2 to 3 hours as they were very busy. This was repeated by the person inspecting the vehicle; they had 3 cars waiting! I asked what the point was of making an appointment and stated that it appeared as if "walk-in customers" get preference! Within minutes of my making a few phone calls, a lady came to my assistance, and my windscreen was replaced within 40 minutes! Thank you to that lady!