PG Glass
1.8|1,233 reviews
Responds in 108 hours 27 min
PG AUTOGLASS - Pathetic Service / Non Existent Service
I had a confirmed booking for 9am on Tuesday 28/04/2026 at PG autoglass Centurion. When I arrived I was informed that the Windscreen was not available to complete the work. I was then contacted during the course of the day to confirm that the fitment will take place at my home by a their Mobile services, the next day, 29/04/2026. I tried contacting PG Glass the entire day of 29/04/2026 with absolutely no one returning my calls or trying to assist. The work that was promised to take place at my home "DID NOT HAPPEN". The Service at PG Auto Glass is absolutely pathetic. Customer service is "NON EXISTANT" for PG Autoglass
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Replies (1)PG Glass's replyOfficial
04 May 2026, 06:27Good Day Jayshree
I trust you are well.Please accept our sincerest apologies for the inconvenience and frustration caused regarding your booking on 28/04/2026 at our Centurion fitment centreWe understand how disappointing it must have been to arrive for your confirmed appointment and be informed that the windscreen was not available. Furthermore, we deeply regret that the promised mobile fitment on 29/04/2026 did not take place as communicated, and that your attempts to contact us went unanswered. This is certainly not the level of service we strive to provide.Your experience has been escalated for urgent attention, and we are currently investigating what caused these breakdowns in communication and service delivery to ensure it is addressed and prevented going forward.We value your time and business, and we would like to make this right. Kindly allow us the opportunity to arrange a new booking at your convenience, with priority handling to ensure the matter is resolved without further delay.Once again, we sincerely apologise for the poor experience and lack of communication.
Kind Regards
PG Glass HO
I trust you are well.Please accept our sincerest apologies for the inconvenience and frustration caused regarding your booking on 28/04/2026 at our Centurion fitment centreWe understand how disappointing it must have been to arrive for your confirmed appointment and be informed that the windscreen was not available. Furthermore, we deeply regret that the promised mobile fitment on 29/04/2026 did not take place as communicated, and that your attempts to contact us went unanswered. This is certainly not the level of service we strive to provide.Your experience has been escalated for urgent attention, and we are currently investigating what caused these breakdowns in communication and service delivery to ensure it is addressed and prevented going forward.We value your time and business, and we would like to make this right. Kindly allow us the opportunity to arrange a new booking at your convenience, with priority handling to ensure the matter is resolved without further delay.Once again, we sincerely apologise for the poor experience and lack of communication.
Kind Regards
PG Glass HO
Best regards,
PG Glass's reply04 May 2026, 06:27
Official
Good Day Jayshree
I trust you are well.Please accept our sincerest apologies for the inconvenience and frustration caused regarding your booking on 28/04/2026 at our Centurion fitment centreWe understand how disappointing it must have been to arrive for your confirmed appointment and be informed that the windscreen was not available. Furthermore, we deeply regret that the promised mobile fitment on 29/04/2026 did not take place as communicated, and that your attempts to contact us went unanswered. This is certainly not the level of service we strive to provide.Your experience has been escalated for urgent attention, and we are currently investigating what caused these breakdowns in communication and service delivery to ensure it is addressed and prevented going forward.We value your time and business, and we would like to make this right. Kindly allow us the opportunity to arrange a new booking at your convenience, with priority handling to ensure the matter is resolved without further delay.Once again, we sincerely apologise for the poor experience and lack of communication.
Kind Regards
PG Glass HO
I trust you are well.Please accept our sincerest apologies for the inconvenience and frustration caused regarding your booking on 28/04/2026 at our Centurion fitment centreWe understand how disappointing it must have been to arrive for your confirmed appointment and be informed that the windscreen was not available. Furthermore, we deeply regret that the promised mobile fitment on 29/04/2026 did not take place as communicated, and that your attempts to contact us went unanswered. This is certainly not the level of service we strive to provide.Your experience has been escalated for urgent attention, and we are currently investigating what caused these breakdowns in communication and service delivery to ensure it is addressed and prevented going forward.We value your time and business, and we would like to make this right. Kindly allow us the opportunity to arrange a new booking at your convenience, with priority handling to ensure the matter is resolved without further delay.Once again, we sincerely apologise for the poor experience and lack of communication.
Kind Regards
PG Glass HO
Best regards,