S
Ster-Kinekor
Claimed Business
S
Ster-Kinekor
Claimed Business
58 Reviews (last 12 months)
Does not respond to reviews
Scores reflect the Overall AI Score for each category
Ster-Kinekor
Scores reflect the Overall AI Score for each category
Based on recent customer reviews, Ster-Kinekor is facing serious customer experience challenges across nearly every touchpoint. Customers repeatedly describe broken booking platforms, unresolved refund requests, and poor in-cinema technical quality. While isolated staff members earn warm praise, the overwhelming sentiment points to systemic failures in digital systems, financial processing, support follow-through, and venue maintenance that are driving long-time patrons toward competitors.
TrustIndex
2.1
Jul '25 - Jun '26
Based on recent customer reviews, Ster-Kinekor is facing serious customer experience challenges across nearly every touchpoint. Customers repeatedly describe broken booking platforms, unresolved refund requests, and poor in-cinema technical quality. While isolated staff members earn warm praise, the overwhelming sentiment points to systemic failures in digital systems, financial processing, support follow-through, and venue maintenance that are driving long-time patrons toward competitors.
The most common complaint about Ster-Kinekor, based on Hellopeter's AI analysis of recent customer reviews, is Platform, Product & Experience. Platform, Product & Experience (1.2). The app and website are repeatedly described as broken, with failed bookings, loyalty card errors, and missing payment options. In-cinema technical issues like flickering IMAX screens, poor sound, and faulty 3D worsen the experience.
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Jan 2020
Their customer service is appalling. They were supposed to refund me on the 01st of May 2026, today is the 28th to find they never contacted me to inform me they require a statement as proof they didn't refund me and that only after I enquired. I made contact on the 05th and was told that it will take 7 days, today 28 May they request a bank statement. Clearly they are not doing their job right. Terrible service. That's why people don't want to make use of cinemas anymore, soon they will be completely out of business
1 reviews | Active since Jan 2020
Their customer service is appalling. They were supposed to refund me on the 01st of May 2026, today is the 28th to find they never contacted me to inform me they require a statement as proof they didn't refund me and that only after I enquired. I made contact on the 05th and was told that it will take 7 days, today 28 May they request a bank statement. Clearly they are not doing their job right. Terrible service. That's why people don't want to make use of cinemas anymore, soon they will be completely out of business
1 reviews | Active since Jan 2020
I am beyond frustrated with the level of service from. On 11 May 2026, I lodged a detailed complaint regarding multiple issues experienced at Ster-Kinekor Carnival City, including operational failures inside the cinema and poor customer service. I received a case number shortly afterwards, which created the impression that the matter would actually be investigated and resolved. It is now 22 May 2026 and nobody has bothered to contact me. No update, no apology, no resolution, absolutely nothing. To make matters worse, I tried contacting customer support directly and was left holding for 20 minutes without assistance. I have also attempted multiple times to cancel my subscription through both the app and website, but neither platform works properly. The cancellation process is clearly not functioning, yet customers are still expected to continue paying. This entire experience has been incredibly disappointing. Between the repeated cinema issues, the lack of communication, the poor support experience, and now the inability to cancel my subscription, it honestly feels like customer concerns are simply ignored once payment has been taken. A premium cinema brand should not operate like this.
1 reviews | Active since Jan 2020
I am beyond frustrated with the level of service from. On 11 May 2026, I lodged a detailed complaint regarding multiple issues experienced at Ster-Kinekor Carnival City, including operational failures inside the cinema and poor customer service. I received a case number shortly afterwards, which created the impression that the matter would actually be investigated and resolved. It is now 22 May 2026 and nobody has bothered to contact me. No update, no apology, no resolution, absolutely nothing. To make matters worse, I tried contacting customer support directly and was left holding for 20 minutes without assistance. I have also attempted multiple times to cancel my subscription through both the app and website, but neither platform works properly. The cancellation process is clearly not functioning, yet customers are still expected to continue paying. This entire experience has been incredibly disappointing. Between the repeated cinema issues, the lack of communication, the poor support experience, and now the inability to cancel my subscription, it honestly feels like customer concerns are simply ignored once payment has been taken. A premium cinema brand should not operate like this.
1 reviews | Active since Jan 2020
I was struggling with my login details and could not make online bookings for current movie shows. I contacted the Ster-Kinekor call centre as well as Ster-Kinekor management, but after three weeks I was still unable to resolve the issue. Today, Seodi Motlana at Ster-Kinekor Brooklyn made the extra effort and, with utmost patience and perseverance, helped me successfully log into my online profile. I was then able to make a booking! I salute you, Seodi! You are truly dedicated to delivering exceptional customer service, and everything was done with your lovely, warm smile. Your help is highly appreciated!
1 reviews | Active since Jan 2020
I was struggling with my login details and could not make online bookings for current movie shows. I contacted the Ster-Kinekor call centre as well as Ster-Kinekor management, but after three weeks I was still unable to resolve the issue. Today, Seodi Motlana at Ster-Kinekor Brooklyn made the extra effort and, with utmost patience and perseverance, helped me successfully log into my online profile. I was then able to make a booking! I salute you, Seodi! You are truly dedicated to delivering exceptional customer service, and everything was done with your lovely, warm smile. Your help is highly appreciated!
1 reviews | Active since Jan 2020
The online booking is a joke. Quick book should be changed to No book/Slow book. Have tried about 8 times to change my password as I could not sign in with my old details, with no luck. Tried 3 browsers and 2 different fiber/cell connection..
1 reviews | Active since Jan 2020
The online booking is a joke. Quick book should be changed to No book/Slow book. Have tried about 8 times to change my password as I could not sign in with my old details, with no luck. Tried 3 browsers and 2 different fiber/cell connection..
1 reviews | Active since Jan 2020
Good day I emailed Sterkinicor on Monday to cancel booking 8+ hours before showtime. I got an acknowledgement but no cancellation voucher yet. I was advised that a consultant will get hold of me soon to make new arrangement and nothing is happening I have try all their platform to send the request after acknowledging they don't come come back to me. I tried the customer care number the robot keep on promoting the app over and over again without taking me to a consultant. I requested a date for today from Monday. I send a message today I was advised that it has been escalated and it is 3 hours to movie time I am frustrated with their service. I keep getting new ref numbers. Re: [#SK0054786] [#SK0054794] Ster-Kinekor case has been logged [#SK0055280] SK0055247
1 reviews | Active since Jan 2020
Good day I emailed Sterkinicor on Monday to cancel booking 8+ hours before showtime. I got an acknowledgement but no cancellation voucher yet. I was advised that a consultant will get hold of me soon to make new arrangement and nothing is happening I have try all their platform to send the request after acknowledging they don't come come back to me. I tried the customer care number the robot keep on promoting the app over and over again without taking me to a consultant. I requested a date for today from Monday. I send a message today I was advised that it has been escalated and it is 3 hours to movie time I am frustrated with their service. I keep getting new ref numbers. Re: [#SK0054786] [#SK0054794] Ster-Kinekor case has been logged [#SK0055280] SK0055247
1 reviews | Active since Jan 2020
My son bought a ticket to watch a movie, I decided to buy him a ticket using the Edgards club which is cheaper. I didn't get the 1 ticket online but Irene Ster-Kinekor was able to see it on their screen and decided to join him and bought a ticket there. We asked for a refund for the other ticket which my son bought and they said they could not and needed to call their online Centre which didn't pick up and eventually cut the call. I sent an email with details of my request which they responded to asking for the ticket number of the ticket they never sent me a WhatsApp for but was retrieved on system by the ster-kinekor Irene. Today I have tried to call them and there too they did not answer. I downloaded their app which was also a waste of my time as I cannot login due to forgetting my password. When I do a password reset it also gives an error all the time. This is the kind of service one does not expect. I am not sure why the password reset is giving me errors but I gave up eventually. Just need my refund and we will rather use NuMetro to watch movies next time.
1 reviews | Active since Jan 2020
My son bought a ticket to watch a movie, I decided to buy him a ticket using the Edgards club which is cheaper. I didn't get the 1 ticket online but Irene Ster-Kinekor was able to see it on their screen and decided to join him and bought a ticket there. We asked for a refund for the other ticket which my son bought and they said they could not and needed to call their online Centre which didn't pick up and eventually cut the call. I sent an email with details of my request which they responded to asking for the ticket number of the ticket they never sent me a WhatsApp for but was retrieved on system by the ster-kinekor Irene. Today I have tried to call them and there too they did not answer. I downloaded their app which was also a waste of my time as I cannot login due to forgetting my password. When I do a password reset it also gives an error all the time. This is the kind of service one does not expect. I am not sure why the password reset is giving me errors but I gave up eventually. Just need my refund and we will rather use NuMetro to watch movies next time.
1 reviews | Active since Jan 2020
Your website and app is so broken, it's almost impossible to use. a. It doesn't let me enter the member card numbers in relevant places. If I enter one person's member number the only option is to go forward to payment, it doesn't seem to let me enter a member number next to each booking. I do not WANT to have to guess whether I am a cinema prestige, plus max, discovery kids, discovery adult, cinema prestige plus max, cinema discvoery plus max senior, or whatver !! YOUR system must just take my member number and auto-allocate the member type; b. it doesn't retain a cookie to determine whether you have already attempted to book seats, hence you end up not being able to try get the same seats again, as they get marked as sold/booked when you come back to try again, and often the continue button doesnt work. This is a big problem for you it means that people will think your cinema is FULL and not book seats. In fact a customer can use this to DDOS your system and ensure that they book out the entire cinema by just re-attempting over and over. c. See screenshots attached. PLEASE for the love of all that is holy, FIX your website and app. I am willing to consult and beta test to tell you if you managed to fix it. The process should be a wizard. Step 1. Choose movie Step 2. Show list of cinemas that are (2.1) hostingthat movie that are (2.2) nearby, (2.3) based on GPS location. No point offering cape town if I am in joburg, it's just extra stuff to scroll. Step 3. Let them choose cinema type ie 2d, 3d, prestige, etc. Explain difference in tooltips. Step 4. Enter membership numbers if any, mext to each ticket in the invoice screen, AND PREPOPULATE the membership ticket types BASED ON theb membership card numbers!!!!! IE when they finish typing their member number it must AJAX the server and ask what class of member it is. Step 5. Ask if you want to add any tickets for persons who do NOT have member cards at full price. Step 6. Ask about concessions/food NEXT TO each member so it is clear who ordered what. So in other words, an invoice screen like so: per row: Member name / Member number / Member type (autodetect) / Concessions / Ticket price including food Step 7. Pay. easier!!
1 reviews | Active since Jan 2020
Your website and app is so broken, it's almost impossible to use. a. It doesn't let me enter the member card numbers in relevant places. If I enter one person's member number the only option is to go forward to payment, it doesn't seem to let me enter a member number next to each booking. I do not WANT to have to guess whether I am a cinema prestige, plus max, discovery kids, discovery adult, cinema prestige plus max, cinema discvoery plus max senior, or whatver !! YOUR system must just take my member number and auto-allocate the member type; b. it doesn't retain a cookie to determine whether you have already attempted to book seats, hence you end up not being able to try get the same seats again, as they get marked as sold/booked when you come back to try again, and often the continue button doesnt work. This is a big problem for you it means that people will think your cinema is FULL and not book seats. In fact a customer can use this to DDOS your system and ensure that they book out the entire cinema by just re-attempting over and over. c. See screenshots attached. PLEASE for the love of all that is holy, FIX your website and app. I am willing to consult and beta test to tell you if you managed to fix it. The process should be a wizard. Step 1. Choose movie Step 2. Show list of cinemas that are (2.1) hostingthat movie that are (2.2) nearby, (2.3) based on GPS location. No point offering cape town if I am in joburg, it's just extra stuff to scroll. Step 3. Let them choose cinema type ie 2d, 3d, prestige, etc. Explain difference in tooltips. Step 4. Enter membership numbers if any, mext to each ticket in the invoice screen, AND PREPOPULATE the membership ticket types BASED ON theb membership card numbers!!!!! IE when they finish typing their member number it must AJAX the server and ask what class of member it is. Step 5. Ask if you want to add any tickets for persons who do NOT have member cards at full price. Step 6. Ask about concessions/food NEXT TO each member so it is clear who ordered what. So in other words, an invoice screen like so: per row: Member name / Member number / Member type (autodetect) / Concessions / Ticket price including food Step 7. Pay. easier!!
1 reviews | Active since Jan 2020
No matter how hard I try I cannot book 2 tickets using Vitality! Only gives option to put code in once & once I get to end of booking process, there's no pay option! I tried on my cell phone and computer and the same thing you get dumped with no option to PAY! What is my money not good enough? Don't you need my business? I see that this problem has been happening a YEAR NOW!!! FIX YOUR SYSTEM
1 reviews | Active since Jan 2020
No matter how hard I try I cannot book 2 tickets using Vitality! Only gives option to put code in once & once I get to end of booking process, there's no pay option! I tried on my cell phone and computer and the same thing you get dumped with no option to PAY! What is my money not good enough? Don't you need my business? I see that this problem has been happening a YEAR NOW!!! FIX YOUR SYSTEM
Ster-Kinekor has a TrustIndex of 2.1 out of 10 on Hellopeter, based on 58 reviews in the last 12 months. Hellopeter has tracked Ster-Kinekor across 2,939 total reviews. How is the TrustIndex calculated? →