JO
John O
Active since Jul 2011
97
Reviews
0
Industries
Reviews
97 reviews1 month ago
awful useless unfriendly purchase process.
Your website and app is so broken, it's almost impossible to use. a. It doesn't let me enter the member card numbers in relevant places. If I enter one person's member number the only option is to go forward to payment, it doesn't seem to let me enter a member number next to each booking. I do not WANT to have to guess whether I am a cinema prestige, plus max, discovery kids, discovery adult, cinema prestige plus max, cinema discvoery plus max senior, or whatver !! YOUR system must just take my member number and auto-allocate the member type; b. it doesn't retain a cookie to determine whether you have already attempted to book seats, hence you end up not being able to try get the same seats again, as they get marked as sold/booked when you come back to try again, and often the continue button doesnt work. This is a big problem for you it means that people will think your cinema is FULL and not book seats. In fact a customer can use this to DDOS your system and ensure that they book out the entire cinema by just re-attempting over and over. c. See screenshots attached. PLEASE for the love of all that is holy, FIX your website and app. I am willing to consult and beta test to tell you if you managed to fix it. The process should be a wizard. Step 1. Choose movie Step 2. Show list of cinemas that are (2.1) hostingthat movie that are (2.2) nearby, (2.3) based on GPS location. No point offering cape town if I am in joburg, it's just extra stuff to scroll. Step 3. Let them choose cinema type ie 2d, 3d, prestige, etc. Explain difference in tooltips. Step 4. Enter membership numbers if any, mext to each ticket in the invoice screen, AND PREPOPULATE the membership ticket types BASED ON theb membership card numbers!!!!! IE when they finish typing their member number it must AJAX the server and ask what class of member it is. Step 5. Ask if you want to add any tickets for persons who do NOT have member cards at full price. Step 6. Ask about concessions/food NEXT TO each member so it is clear who ordered what. So in other words, an invoice screen like so: per row: Member name / Member number / Member type (autodetect) / Concessions / Ticket price including food Step 7. Pay. easier!!
0 replies
2 months ago
no idea what to choose.
you are way overpriced and I cannot tell what type of ticket to buy and when I start SELECTing the tickets I cannot remember what type of card holder I am, or my partner is, or my kids are, etc etc etc. It's impossible. When I then select what i think is right, It tells me that that card number is not valid for that ticket type, and I have to start completely over from scratch, and guess the four cards AGAIN. Super super awful bad poor website design. Wake up. Full Price 2D R 179.90 SK Club 2D R 179.90 SK Seniors Club + 2D R 179.90 Kids 2D R 143.92 Vitality Kids 2D R 0.00 Edgars Club 2D R 107.94 Edgars Club 2D + Combo R 147.94 SK Club Epic Deal 2D + Combo R 149.90 SK Fan Club 2D + Combo R 84.00 SK Fan Club 2D R 0.00 Vitality 2D R 89.95 SK MORvies Club 2D R 0.00 SK MORvies Club 2D + Combo R 84.00 Premier Card R 0.00 Shoprite Staff 2D R 103.92 Shoprite Staff 2D + Combo R 167.92
0 replies
2 months ago
Great service generally but not today.
Mostly they are good but this morning I have been experiencing pathetic bandwidth in Woodmead retail park. I mean... this is sandton right? not rural? 1mbps??
0 replies
4 months ago
Poor form animal use
Unacceptable to encourage animal cruelty. I recognise people eat meat etc but there's no good reason to actively encourage it. Why do you not eat your dog, for example? https://supercard.co.za/wina***marketing/
3 replies
5 months ago
bad user experience on website/app
your user interface on both your app and your website are awful.
1 reply
5 months ago
Still waiting
Still waiting to hear when they will deliver my card and activate the account... almost two weeks later.
3 replies
5 months ago
FAX?!?!
OK so signing up online and via the app was reasonably painless (it worked online, the app got stuck in a loop), but now you ask for FICA documents and ask them to fax you?!?! Like what is this 1980?
3 replies
6 months ago
A case study in a govt entity that works
Trains well kept and still as good as when they started in 2010. Very professional and well run. I appreciate that they found my lost items quickly and also the tap to pay so you don’t have to get tickets.
0 replies
6 months ago
dont know how to operate - ***********
They keep sending me emails saying they cannot deliver but I gave them clear instructions that they need to phone when they arrive. Why is this so complicated? What is so hard about this? P. H. O. N. E.
0 replies
8 months ago
YOU HAVE BEEN PAID NOW BACK OFF!
Incessant harassment due to a bounced debit order. One debit order bounces and you get dozens of threatning calls and emails for weeks after plus a R 200 penalty fee. This is unacceptable. They will be fired as soon as this contract is up.
10 replies
Review Distribution
5 Star
6 (6.185567010309279%)
4 Star
2 (2.0618556701030926%)
3 Star
15 (15.463917525773196%)
2 Star
41 (42.2680412371134%)
1 Star
33 (34.02061855670103%)