Based on recent customer reviews, Ster-Kinekor faces severe criticism across virtually every dimension of its customer experience. The business is overwhelmed by complaints about its app and website failing during ticket purchases, refunds being delayed or never processed, and staff interactions that range from indifferent to hostile. While a small number of patrons praise specific locations for friendly staff and clean venues, the dominant narrative is one of systemic failure in digital platforms, financial transactions, and service delivery.
Top Strengths:
- •Staff, Service & Experience Quality: A handful of customers at specific branches like N1 City Mall praise friendly, efficient, and knowledgeable staff who create a welcoming atmosphere, though this is vastly outweighed by negative reports.
Replied to 2.112676056338028% of negative reviews
Typically takes less than 82h 16m to reply
TrustIndex
2.3
Score
Avg Reply
6146
Hours
NPS Score
-87
Recommended: Unlikely
Replied to 2.112676056338028% of negative reviews
Typically takes less than 82h 16m to reply
Apr '25 - Mar '26
Recent reviews (60)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperiencePopular mentions
1 reviews | Active since Jan 2020
NO DISCOUNT SECOND TIME AROUND!
It's no wonder cinemas are near empty and closing down all over the country. When one goes to see the same movie for the second time, the Ster-Kinekor cards do not permit the discount. One would think Ster-Kinekor would be delighted to have us back for any movie on a second or more occasions! Seems not!
1 reviews | Active since Jan 2020
NO DISCOUNT SECOND TIME AROUND!
It's no wonder cinemas are near empty and closing down all over the country. When one goes to see the same movie for the second time, the Ster-Kinekor cards do not permit the discount. One would think Ster-Kinekor would be delighted to have us back for any movie on a second or more occasions! Seems not!
1 reviews | Active since Jan 2020
Very unfriendly app and website
Absolutely pathetic app and website..you cannot book a ticket especially when you try to load a discount..it's almost like the don't want want to give you a discount..so after multiple attempts you give up. Not user friendly by any means.
1 reviews | Active since Jan 2020
Very unfriendly app and website
Absolutely pathetic app and website..you cannot book a ticket especially when you try to load a discount..it's almost like the don't want want to give you a discount..so after multiple attempts you give up. Not user friendly by any means.
1 reviews | Active since Jan 2020
Badly done in
I have booked tickets for a 3D movie for my wife and me. I was charged for 3D glasses when I booked my tickets, but upon entering the theater, I was shocked to find it in a terrible state. It was clear that no effort had been made to clean up after the last screening. We even took photos and a video to document the area where we were expected to sit, and this was just moments before the movie started! During the film, we realized that we could watch the entire movie without the 3D glasses, which made no difference to the picture quality. This made the glasses seem unnecessary, leading me to believe that Ster-Kinekor was taking advantage of customers by claiming it was a 3D experience when, in fact, it was just a regular 2D movie. I felt cheated for having to pay for the 3D glasses. Additionally, according to Ster-Kinekor's own promotion, when you book a full movie ticket, you're supposed to receive popcorn and a drink. However, we received nothing of the sort this time. Once again, this felt like an instance of false advertising and broken promises. When we asked to speak with a manager, we were informed that the manager was unavailable—not even on-site—and that no other senior staff members were available to assist us. This lack of customer service is disappointing. If this is what Ster-Kinekor has become—charging for a “movie experience” while cutting corners at every turn—then perhaps they should consider closing the Irene Ster-Kinekor location for good. No one deserves to be treated this way.
1 reviews | Active since Jan 2020
Badly done in
I have booked tickets for a 3D movie for my wife and me. I was charged for 3D glasses when I booked my tickets, but upon entering the theater, I was shocked to find it in a terrible state. It was clear that no effort had been made to clean up after the last screening. We even took photos and a video to document the area where we were expected to sit, and this was just moments before the movie started! During the film, we realized that we could watch the entire movie without the 3D glasses, which made no difference to the picture quality. This made the glasses seem unnecessary, leading me to believe that Ster-Kinekor was taking advantage of customers by claiming it was a 3D experience when, in fact, it was just a regular 2D movie. I felt cheated for having to pay for the 3D glasses. Additionally, according to Ster-Kinekor's own promotion, when you book a full movie ticket, you're supposed to receive popcorn and a drink. However, we received nothing of the sort this time. Once again, this felt like an instance of false advertising and broken promises. When we asked to speak with a manager, we were informed that the manager was unavailable—not even on-site—and that no other senior staff members were available to assist us. This lack of customer service is disappointing. If this is what Ster-Kinekor has become—charging for a “movie experience” while cutting corners at every turn—then perhaps they should consider closing the Irene Ster-Kinekor location for good. No one deserves to be treated this way.
1 reviews | Active since Jan 2020
Awesome movie experience
Ster-Kinekor at N1 City Mall is such a great cinema for a fun and relaxing movie experience. The staff are friendly, the cinema is clean, and everything feels well-organised. The seating is comfortable, the sound and picture quality are excellent, and the overall experience is enjoyable from start to finish. A perfect place for a movie date or a weekend outing.
1 reviews | Active since Jan 2020
Awesome movie experience
Ster-Kinekor at N1 City Mall is such a great cinema for a fun and relaxing movie experience. The staff are friendly, the cinema is clean, and everything feels well-organised. The seating is comfortable, the sound and picture quality are excellent, and the overall experience is enjoyable from start to finish. A perfect place for a movie date or a weekend outing.
1 reviews | Active since Jan 2020
New Ster Kinekor systems are dire
The new app and website is dreadful and was impossible to actually purchase the ticket so had to buy in person at Bayside. After 3 attempts on 3 different machines as we couldn’t select the seats I was able to purchase the tickets but the Discovery kids discount was not recognized.
1 reviews | Active since Jan 2020
New Ster Kinekor systems are dire
The new app and website is dreadful and was impossible to actually purchase the ticket so had to buy in person at Bayside. After 3 attempts on 3 different machines as we couldn’t select the seats I was able to purchase the tickets but the Discovery kids discount was not recognized.
1 reviews | Active since Jan 2020
5 stars for Ster K Tygervalley
Very helpful and competent!! Thank you. Staff was efficient and knowledgeable
1 reviews | Active since Jan 2020
5 stars for Ster K Tygervalley
Very helpful and competent!! Thank you. Staff was efficient and knowledgeable
1 reviews | Active since Jan 2020
Not a fan of STER KINEKOR FAN CLUB
The rewards team at Ster Kinenor must be the most disorganized lot I have yet to come across. I am a member of their STER KINEKOR FAN CLUB which grants you 4 tickets a month as well as points for every movie watched. Their app often has incorrect info about booking dates, does not display the amount of tickets available to use and their point award system is just enough to drive you to write a bad review. NOT ONCE in a YEAR (in 2025) have the points been awarded correctly if at all. It is now at a point where I mail them after every movie to ask them to add the points to my total. I think I have exceeded 50 e-mails in total. It's frustrating and I would NOT USE THIS REWARD SERVICE if you do not like to fight for every point that is yours after you. Please Ster Kinekor, for goodness sake, employ a decent coder or app writer that actually knows what they are doing!
1 reviews | Active since Jan 2020
Not a fan of STER KINEKOR FAN CLUB
The rewards team at Ster Kinenor must be the most disorganized lot I have yet to come across. I am a member of their STER KINEKOR FAN CLUB which grants you 4 tickets a month as well as points for every movie watched. Their app often has incorrect info about booking dates, does not display the amount of tickets available to use and their point award system is just enough to drive you to write a bad review. NOT ONCE in a YEAR (in 2025) have the points been awarded correctly if at all. It is now at a point where I mail them after every movie to ask them to add the points to my total. I think I have exceeded 50 e-mails in total. It's frustrating and I would NOT USE THIS REWARD SERVICE if you do not like to fight for every point that is yours after you. Please Ster Kinekor, for goodness sake, employ a decent coder or app writer that actually knows what they are doing!
1 reviews | Active since Jan 2020
**** Service
Ster Kinekor Theatre I will never watch your movies again. I booked my free birthday voucher and regular combo online, but since I couldn't make the original date I asked to change it immediately but was told no you can't and that I would have to forfeit my birthday voucher and would get a refund for my combo but I am still waiting for that since 10th Dec. Your customer service stinks, no communication follow ups. Why bother with birthday vouchers if you going to treat your customers like this.
1 reviews | Active since Jan 2020
**** Service
Ster Kinekor Theatre I will never watch your movies again. I booked my free birthday voucher and regular combo online, but since I couldn't make the original date I asked to change it immediately but was told no you can't and that I would have to forfeit my birthday voucher and would get a refund for my combo but I am still waiting for that since 10th Dec. Your customer service stinks, no communication follow ups. Why bother with birthday vouchers if you going to treat your customers like this.