awful useless unfriendly purchase process.

Your website and app is so broken, it's almost impossible to use.

a. It doesn't let me enter the member card numbers in relevant places. If I enter one person's member number the only option is to go forward to payment, it doesn't seem to let me enter a member number next to each booking. I do not WANT to have to guess whether I am a cinema prestige, plus max, discovery kids, discovery adult, cinema prestige plus max, cinema discvoery plus max senior, or whatver !! YOUR system must just take my member number and auto-allocate the member type;

b. it doesn't retain a cookie to determine whether you have already attempted to book seats, hence you end up not being able to try get the same seats again, as they get marked as sold/booked when you come back to try again, and often the continue button doesnt work. This is a big problem for you it means that people will think your cinema is FULL and not book seats. In fact a customer can use this to DDOS your system and ensure that they book out the entire cinema by just re-attempting over and over.

c. See screenshots attached.

PLEASE for the love of all that is holy, FIX your website and app. I am willing to consult and beta test to tell you if you managed to fix it.

The process should be a wizard.

Step 1. Choose movie

Step 2. Show list of cinemas that are (2.1) hostingthat movie that are (2.2) nearby, (2.3) based on GPS location. No point offering cape town if I am in joburg, it's just extra stuff to scroll.

Step 3. Let them choose cinema type ie 2d, 3d, prestige, etc. Explain difference in tooltips.

Step 4. Enter membership numbers if any, mext to each ticket in the invoice screen, AND PREPOPULATE the membership ticket types BASED ON theb membership card numbers!!!!! IE when they finish typing their member number it must AJAX the server and ask what class of member it is.

Step 5. Ask if you want to add any tickets for persons who do NOT have member cards at full price.

Step 6. Ask about concessions/food NEXT TO each member so it is clear who ordered what.

So in other words, an invoice screen like so: per row:

Member name / Member number / Member type (autodetect) / Concessions / Ticket price including food

Step 7. Pay.

easier!!