Industry AI Summary
Based on an analysis of recent customer reviews across South African entertainment and gaming providers, the category presents a sharp divide. Physical venues and event-based businesses earn glowing reviews for hospitality, atmosphere, and memorable experiences. Online betting and gaming platforms, however, face a significant trust deficit driven by withdrawal delays, account disputes, and customer support that struggles to resolve financial issues.
Industry Strengths
- Staff, Service & Experience Quality: Venue staff and event organisers are praised for creating exceptional, memorable experiences. Customers describe warm hospitality, professional service, and personal touches that make events and outings genuinely special.
Best in Class by Service Theme
Top-ranked Entertainment & Gaming companies per service quality theme
- Payouts & Billing
- Best company: 1xbet
- Score: 4.0/ 5
- Industry average: 1.7
- Account Access
- Best company: 1xbet
- Score: 3.4/ 5
- Industry average: 1.3
- Platform Experience
- Best company: 1xbet
- Score: 4.3/ 5
- Industry average: 1.9
- Customer Support
- Best company: 1xbet
- Score: 4.2/ 5
- Industry average: 1.7
- Service Quality
- Best company: 10bet.co.za
- Score: 4.6/ 5
- Industry average: 2.9
- Payouts & Billing
- Score: 4.0/ 5
- Best company: 1xbet
- Industry average: Ind. avg 1.7
- Account Access
- Score: 3.4/ 5
- Best company: 1xbet
- Industry average: Ind. avg 1.3
- Platform Experience
- Score: 4.3/ 5
- Best company: 1xbet
- Industry average: Ind. avg 1.9
- Customer Support
- Score: 4.2/ 5
- Best company: 1xbet
- Industry average: Ind. avg 1.7
- Service Quality
- Score: 4.6/ 5
- Best company: 10bet.co.za
- Industry average: Ind. avg 2.9
4.5-5 Excellent 3.5-4.5 Great 2.5-3.5 Average 1.5-2.5 Poor <1.5 Terrible
Best Entertainment & Gaming Companies in South Africa
Sort by service quality:
To rank in best categories, a business must actively reply to reviews and have received 12 or more reviews in the last 12 months. Verified businesses are always shown regardless.
1
10bet.co.za
Verified
4|137 reviews (last 12 months)|#1 in Entertainment & Gaming
TrustIndex8.5
Reply Time6h 8m
NPS65
AI Score3.9
Replied to 100% of negative reviews
Typically takes 15 hours 20 min to reply
1
10bet.co.za
Verified
#1 in Entertainment & Gaming
4|137 reviews
TrustIndex8.5
Reply Time6h 8m
NPS65
Replied to 100% of negative reviews
Typically takes 15 hours 20 min to reply
Payouts & Billing
3.8Ind. 1.7
Best: 4 (1xbet)
Account Access
N/AInd. 1.3
Best: 3.4 (1xbet)
Platform Experience
2.9Ind. 1.9
Best: 4.3 (1xbet)
Customer Support
4.2Ind. 1.7
Best: 4.2 (1xbet)
Service Quality
4.6Ind. 2.9
Best: 4.6 (10bet.co.za)
Overall AI Score3.9
Industry: 2Best: 4 (1xbet)Payouts & Billing
3.8
Industry: 1.7Best: 4 (1xbet)
Account Access
N/A
Industry: 1.3Best: 3.4 (1xbet)
Platform Experience
2.9
Industry: 1.9Best: 4.3 (1xbet)
Customer Support
4.2
Industry: 1.7Best: 4.2 (1xbet)
Service Quality
4.6
Industry: 2.9Best: 4.6 (10bet.co.za)
Overall AI Score
3.9
Industry: 2Best: 4 (1xbet)
4.5-5 Excellent 3.5-4.5 Great 2.5-3.5 Average 1.5-2.5 Poor <1.5 Terrible
W
4.7|106 reviews (last 12 months)|#2 in Entertainment & Gaming
TrustIndex8.4
Reply Time23h 21m
NPS78
AI Score4.2
Replied to 100% of negative reviews
Typically takes 41 hours 5 min to reply
W
#2 in Entertainment & Gaming
4.7|106 reviews
TrustIndex8.4
Reply Time23h 21m
NPS78
Replied to 100% of negative reviews
Typically takes 41 hours 5 min to reply
Payouts & Billing
N/AInd. 1.7
Best: 4 (1xbet)
Account Access
N/AInd. 1.3
Best: 3.4 (1xbet)
Platform Experience
3.4Ind. 1.9
Best: 4.3 (1xbet)
Customer Support
4.6Ind. 1.7
Best: 4.2 (1xbet)
Service Quality
4.6Ind. 2.9
Best: 4.6 (10bet.co.za)
Overall AI Score4.2
Industry: 2Best: 4 (1xbet)Payouts & Billing
N/A
Industry: 1.7Best: 4 (1xbet)
Account Access
N/A
Industry: 1.3Best: 3.4 (1xbet)
Platform Experience
3.4
Industry: 1.9Best: 4.3 (1xbet)
Customer Support
4.6
Industry: 1.7Best: 4.2 (1xbet)
Service Quality
4.6
Industry: 2.9Best: 4.6 (10bet.co.za)
Overall AI Score
4.2
Industry: 2Best: 4 (1xbet)
4.5-5 Excellent 3.5-4.5 Great 2.5-3.5 Average 1.5-2.5 Poor <1.5 Terrible
1
1xbet
Verified
4.4|406 reviews (last 12 months)|#3 in Entertainment & Gaming
TrustIndex8.2
Reply Time40h 4m
NPS75
AI Score4
Replied to 100% of negative reviews
Typically takes 43 hours 17 min to reply
1
1xbet
Verified
#3 in Entertainment & Gaming
4.4|406 reviews
TrustIndex8.2
Reply Time40h 4m
NPS75
Replied to 100% of negative reviews
Typically takes 43 hours 17 min to reply
Payouts & Billing
4Ind. 1.7
Best: 4 (1xbet)
Account Access
3.4Ind. 1.3
Best: 3.4 (1xbet)
Platform Experience
4.3Ind. 1.9
Best: 4.3 (1xbet)
Customer Support
4.2Ind. 1.7
Best: 4.2 (1xbet)
Service Quality
N/AInd. 2.9
Best: 4.6 (10bet.co.za)
Overall AI Score4
Industry: 2Best: 4 (1xbet)Payouts & Billing
4
Industry: 1.7Best: 4 (1xbet)
Account Access
3.4
Industry: 1.3Best: 3.4 (1xbet)
Platform Experience
4.3
Industry: 1.9Best: 4.3 (1xbet)
Customer Support
4.2
Industry: 1.7Best: 4.2 (1xbet)
Service Quality
N/A
Industry: 2.9Best: 4.6 (10bet.co.za)
Overall AI Score
4
Industry: 2Best: 4 (1xbet)
4.5-5 Excellent 3.5-4.5 Great 2.5-3.5 Average 1.5-2.5 Poor <1.5 Terrible
1
5|33 reviews (last 12 months)|#4 in Entertainment & Gaming
TrustIndex8.2
Reply Time146h 3m
NPS0
Replied to 0% of negative reviews
Typically takes to reply
1
#4 in Entertainment & Gaming
5|33 reviews
TrustIndex8.2
Reply Time146h 3m
NPS0
Replied to 0% of negative reviews
Typically takes to reply
Payouts & Billing
N/AInd. 1.7
Best: 4 (1xbet)
Account Access
N/AInd. 1.3
Best: 3.4 (1xbet)
Platform Experience
N/AInd. 1.9
Best: 4.3 (1xbet)
Customer Support
N/AInd. 1.7
Best: 4.2 (1xbet)
Service Quality
N/AInd. 2.9
Best: 4.6 (10bet.co.za)
Payouts & Billing
N/A
Industry: 1.7Best: 4 (1xbet)
Account Access
N/A
Industry: 1.3Best: 3.4 (1xbet)
Platform Experience
N/A
Industry: 1.9Best: 4.3 (1xbet)
Customer Support
N/A
Industry: 1.7Best: 4.2 (1xbet)
Service Quality
N/A
Industry: 2.9Best: 4.6 (10bet.co.za)
4.5-5 Excellent 3.5-4.5 Great 2.5-3.5 Average 1.5-2.5 Poor <1.5 Terrible
Y
Yesplay
Verified
3.4|168 reviews (last 12 months)|#5 in Entertainment & Gaming
TrustIndex6.6
Reply Time39h 49m
NPS-58
AI Score2.6
Replied to 100% of negative reviews
Typically takes 34 hours 36 min to reply
Y
Yesplay
Verified
#5 in Entertainment & Gaming
3.4|168 reviews
TrustIndex6.6
Reply Time39h 49m
NPS-58
Replied to 100% of negative reviews
Typically takes 34 hours 36 min to reply
Payouts & Billing
2.3Ind. 1.7
Best: 4 (1xbet)
Account Access
2.2Ind. 1.3
Best: 3.4 (1xbet)
Platform Experience
3.3Ind. 1.9
Best: 4.3 (1xbet)
Customer Support
2.4Ind. 1.7
Best: 4.2 (1xbet)
Service Quality
N/AInd. 2.9
Best: 4.6 (10bet.co.za)
Overall AI Score2.6
Industry: 2Best: 4 (1xbet)Payouts & Billing
2.3
Industry: 1.7Best: 4 (1xbet)
Account Access
2.2
Industry: 1.3Best: 3.4 (1xbet)
Platform Experience
3.3
Industry: 1.9Best: 4.3 (1xbet)
Customer Support
2.4
Industry: 1.7Best: 4.2 (1xbet)
Service Quality
N/A
Industry: 2.9Best: 4.6 (10bet.co.za)
Overall AI Score
2.6
Industry: 2Best: 4 (1xbet)
4.5-5 Excellent 3.5-4.5 Great 2.5-3.5 Average 1.5-2.5 Poor <1.5 Terrible
T
4.6|136 reviews (last 12 months)|#6 in Entertainment & Gaming
TrustIndex6.5
Reply Time267h 17m
NPS53
AI Score4.2
Replied to 0% of negative reviews
Typically takes 64 hours 26 min to reply
T
#6 in Entertainment & Gaming
4.6|136 reviews
TrustIndex6.5
Reply Time267h 17m
NPS53
Replied to 0% of negative reviews
Typically takes 64 hours 26 min to reply
Payouts & Billing
N/AInd. 1.7
Best: 4 (1xbet)
Account Access
N/AInd. 1.3
Best: 3.4 (1xbet)
Platform Experience
4.2Ind. 1.9
Best: 4.3 (1xbet)
Customer Support
3.8Ind. 1.7
Best: 4.2 (1xbet)
Service Quality
4.5Ind. 2.9
Best: 4.6 (10bet.co.za)
Overall AI Score4.2
Industry: 2Best: 4 (1xbet)Payouts & Billing
N/A
Industry: 1.7Best: 4 (1xbet)
Account Access
N/A
Industry: 1.3Best: 3.4 (1xbet)
Platform Experience
4.2
Industry: 1.9Best: 4.3 (1xbet)
Customer Support
3.8
Industry: 1.7Best: 4.2 (1xbet)
Service Quality
4.5
Industry: 2.9Best: 4.6 (10bet.co.za)
Overall AI Score
4.2
Industry: 2Best: 4 (1xbet)
4.5-5 Excellent 3.5-4.5 Great 2.5-3.5 Average 1.5-2.5 Poor <1.5 Terrible
F
4.7|26 reviews (last 12 months)|#7 in Entertainment & Gaming
TrustIndex6.1
Reply Time365h 9m
NPS-100
Replied to 0% of negative reviews
Typically takes to reply
F
#7 in Entertainment & Gaming
4.7|26 reviews
TrustIndex6.1
Reply Time365h 9m
NPS-100
Replied to 0% of negative reviews
Typically takes to reply
Payouts & Billing
N/AInd. 1.7
Best: 4 (1xbet)
Account Access
N/AInd. 1.3
Best: 3.4 (1xbet)
Platform Experience
N/AInd. 1.9
Best: 4.3 (1xbet)
Customer Support
N/AInd. 1.7
Best: 4.2 (1xbet)
Service Quality
N/AInd. 2.9
Best: 4.6 (10bet.co.za)
Payouts & Billing
N/A
Industry: 1.7Best: 4 (1xbet)
Account Access
N/A
Industry: 1.3Best: 3.4 (1xbet)
Platform Experience
N/A
Industry: 1.9Best: 4.3 (1xbet)
Customer Support
N/A
Industry: 1.7Best: 4.2 (1xbet)
Service Quality
N/A
Industry: 2.9Best: 4.6 (10bet.co.za)
4.5-5 Excellent 3.5-4.5 Great 2.5-3.5 Average 1.5-2.5 Poor <1.5 Terrible
J
2.6|107 reviews (last 12 months)|#8 in Entertainment & Gaming
TrustIndex4.8
Reply Time24h 48m
NPS-45
AI Score1.5
Replied to 100% of negative reviews
Typically takes 28 hours 32 min to reply
J
#8 in Entertainment & Gaming
2.6|107 reviews
TrustIndex4.8
Reply Time24h 48m
NPS-45
Replied to 100% of negative reviews
Typically takes 28 hours 32 min to reply
Payouts & Billing
1.5Ind. 1.7
Best: 4 (1xbet)
Account Access
N/AInd. 1.3
Best: 3.4 (1xbet)
Platform Experience
1.5Ind. 1.9
Best: 4.3 (1xbet)
Customer Support
1.5Ind. 1.7
Best: 4.2 (1xbet)
Service Quality
N/AInd. 2.9
Best: 4.6 (10bet.co.za)
Overall AI Score1.5
Industry: 2Best: 4 (1xbet)Payouts & Billing
1.5
Industry: 1.7Best: 4 (1xbet)
Account Access
N/A
Industry: 1.3Best: 3.4 (1xbet)
Platform Experience
1.5
Industry: 1.9Best: 4.3 (1xbet)
Customer Support
1.5
Industry: 1.7Best: 4.2 (1xbet)
Service Quality
N/A
Industry: 2.9Best: 4.6 (10bet.co.za)
Overall AI Score
1.5
Industry: 2Best: 4 (1xbet)
4.5-5 Excellent 3.5-4.5 Great 2.5-3.5 Average 1.5-2.5 Poor <1.5 Terrible
O
OnAir TV
Verified
2.4|564 reviews (last 12 months)|#9 in Entertainment & Gaming
TrustIndex4.6
Reply Time20h 14m
NPS-86
AI Score0.9
Replied to 100% of negative reviews
Typically takes 18 hours 30 min to reply
O
OnAir TV
Verified
#9 in Entertainment & Gaming
2.4|564 reviews
TrustIndex4.6
Reply Time20h 14m
NPS-86
Replied to 100% of negative reviews
Typically takes 18 hours 30 min to reply
Payouts & Billing
0.6Ind. 1.7
Best: 4 (1xbet)
Account Access
0.8Ind. 1.3
Best: 3.4 (1xbet)
Platform Experience
1Ind. 1.9
Best: 4.3 (1xbet)
Customer Support
0.8Ind. 1.7
Best: 4.2 (1xbet)
Service Quality
1.4Ind. 2.9
Best: 4.6 (10bet.co.za)
Overall AI Score0.9
Industry: 2Best: 4 (1xbet)Payouts & Billing
0.6
Industry: 1.7Best: 4 (1xbet)
Account Access
0.8
Industry: 1.3Best: 3.4 (1xbet)
Platform Experience
1
Industry: 1.9Best: 4.3 (1xbet)
Customer Support
0.8
Industry: 1.7Best: 4.2 (1xbet)
Service Quality
1.4
Industry: 2.9Best: 4.6 (10bet.co.za)
Overall AI Score
0.9
Industry: 2Best: 4 (1xbet)
4.5-5 Excellent 3.5-4.5 Great 2.5-3.5 Average 1.5-2.5 Poor <1.5 Terrible
B
Betfred
Verified
2.4|19 reviews (last 12 months)|#10 in Entertainment & Gaming
TrustIndex4.5
Reply Time3h 19m
NPS14
Replied to 92% of negative reviews
Typically takes 2 hours 42 min to reply
B
Betfred
Verified
#10 in Entertainment & Gaming
2.4|19 reviews
TrustIndex4.5
Reply Time3h 19m
NPS14
Replied to 92% of negative reviews
Typically takes 2 hours 42 min to reply
Payouts & Billing
N/AInd. 1.7
Best: 4 (1xbet)
Account Access
N/AInd. 1.3
Best: 3.4 (1xbet)
Platform Experience
N/AInd. 1.9
Best: 4.3 (1xbet)
Customer Support
N/AInd. 1.7
Best: 4.2 (1xbet)
Service Quality
N/AInd. 2.9
Best: 4.6 (10bet.co.za)
Payouts & Billing
N/A
Industry: 1.7Best: 4 (1xbet)
Account Access
N/A
Industry: 1.3Best: 3.4 (1xbet)
Platform Experience
N/A
Industry: 1.9Best: 4.3 (1xbet)
Customer Support
N/A
Industry: 1.7Best: 4.2 (1xbet)
Service Quality
N/A
Industry: 2.9Best: 4.6 (10bet.co.za)
4.5-5 Excellent 3.5-4.5 Great 2.5-3.5 Average 1.5-2.5 Poor <1.5 Terrible
P
3.2|38 reviews (last 12 months)|#11 in Entertainment & Gaming
TrustIndex4.5
Reply Time78h
NPS0
Replied to 53% of negative reviews
Typically takes 78 hours to reply
P
#11 in Entertainment & Gaming
3.2|38 reviews
TrustIndex4.5
Reply Time78h
NPS0
Replied to 53% of negative reviews
Typically takes 78 hours to reply
Payouts & Billing
N/AInd. 1.7
Best: 4 (1xbet)
Account Access
N/AInd. 1.3
Best: 3.4 (1xbet)
Platform Experience
N/AInd. 1.9
Best: 4.3 (1xbet)
Customer Support
N/AInd. 1.7
Best: 4.2 (1xbet)
Service Quality
N/AInd. 2.9
Best: 4.6 (10bet.co.za)
Payouts & Billing
N/A
Industry: 1.7Best: 4 (1xbet)
Account Access
N/A
Industry: 1.3Best: 3.4 (1xbet)
Platform Experience
N/A
Industry: 1.9Best: 4.3 (1xbet)
Customer Support
N/A
Industry: 1.7Best: 4.2 (1xbet)
Service Quality
N/A
Industry: 2.9Best: 4.6 (10bet.co.za)
4.5-5 Excellent 3.5-4.5 Great 2.5-3.5 Average 1.5-2.5 Poor <1.5 Terrible
E
Easybet
Verified
2.5|17 reviews (last 12 months)|#12 in Entertainment & Gaming
TrustIndex4.5
Reply Time39h 29m
NPS0
Replied to 90% of negative reviews
Typically takes 37 hours 19 min to reply
E
Easybet
Verified
#12 in Entertainment & Gaming
2.5|17 reviews
TrustIndex4.5
Reply Time39h 29m
NPS0
Replied to 90% of negative reviews
Typically takes 37 hours 19 min to reply
Payouts & Billing
N/AInd. 1.7
Best: 4 (1xbet)
Account Access
N/AInd. 1.3
Best: 3.4 (1xbet)
Platform Experience
N/AInd. 1.9
Best: 4.3 (1xbet)
Customer Support
N/AInd. 1.7
Best: 4.2 (1xbet)
Service Quality
N/AInd. 2.9
Best: 4.6 (10bet.co.za)
Payouts & Billing
N/A
Industry: 1.7Best: 4 (1xbet)
Account Access
N/A
Industry: 1.3Best: 3.4 (1xbet)
Platform Experience
N/A
Industry: 1.9Best: 4.3 (1xbet)
Customer Support
N/A
Industry: 1.7Best: 4.2 (1xbet)
Service Quality
N/A
Industry: 2.9Best: 4.6 (10bet.co.za)
4.5-5 Excellent 3.5-4.5 Great 2.5-3.5 Average 1.5-2.5 Poor <1.5 Terrible
B
Betway - South Africa
Verified
2.3|944 reviews (last 12 months)|#13 in Entertainment & Gaming
TrustIndex4.3
Reply Time14h 1m
NPS-28
AI Score1.8
Replied to 100% of negative reviews
Typically takes 15 hours 33 min to reply
B
Betway - South Africa
Verified
#13 in Entertainment & Gaming
2.3|944 reviews
TrustIndex4.3
Reply Time14h 1m
NPS-28
Replied to 100% of negative reviews
Typically takes 15 hours 33 min to reply
Payouts & Billing
1.4Ind. 1.7
Best: 4 (1xbet)
Account Access
1.5Ind. 1.3
Best: 3.4 (1xbet)
Platform Experience
1.9Ind. 1.9
Best: 4.3 (1xbet)
Customer Support
1.6Ind. 1.7
Best: 4.2 (1xbet)
Service Quality
2.4Ind. 2.9
Best: 4.6 (10bet.co.za)
Overall AI Score1.8
Industry: 2Best: 4 (1xbet)Payouts & Billing
1.4
Industry: 1.7Best: 4 (1xbet)
Account Access
1.5
Industry: 1.3Best: 3.4 (1xbet)
Platform Experience
1.9
Industry: 1.9Best: 4.3 (1xbet)
Customer Support
1.6
Industry: 1.7Best: 4.2 (1xbet)
Service Quality
2.4
Industry: 2.9Best: 4.6 (10bet.co.za)
Overall AI Score
1.8
Industry: 2Best: 4 (1xbet)
4.5-5 Excellent 3.5-4.5 Great 2.5-3.5 Average 1.5-2.5 Poor <1.5 Terrible
S
Supabets
Verified
1.4|108 reviews (last 12 months)|#14 in Entertainment & Gaming
TrustIndex3.6
Reply Time2h 25m
NPS-44
AI Score1.2
Replied to 100% of negative reviews
Typically takes 2 hours 25 min to reply
S
Supabets
Verified
#14 in Entertainment & Gaming
1.4|108 reviews
TrustIndex3.6
Reply Time2h 25m
NPS-44
Replied to 100% of negative reviews
Typically takes 2 hours 25 min to reply
Payouts & Billing
1Ind. 1.7
Best: 4 (1xbet)
Account Access
1.1Ind. 1.3
Best: 3.4 (1xbet)
Platform Experience
1.5Ind. 1.9
Best: 4.3 (1xbet)
Customer Support
1.3Ind. 1.7
Best: 4.2 (1xbet)
Service Quality
N/AInd. 2.9
Best: 4.6 (10bet.co.za)
Overall AI Score1.2
Industry: 2Best: 4 (1xbet)Payouts & Billing
1
Industry: 1.7Best: 4 (1xbet)
Account Access
1.1
Industry: 1.3Best: 3.4 (1xbet)
Platform Experience
1.5
Industry: 1.9Best: 4.3 (1xbet)
Customer Support
1.3
Industry: 1.7Best: 4.2 (1xbet)
Service Quality
N/A
Industry: 2.9Best: 4.6 (10bet.co.za)
Overall AI Score
1.2
Industry: 2Best: 4 (1xbet)
4.5-5 Excellent 3.5-4.5 Great 2.5-3.5 Average 1.5-2.5 Poor <1.5 Terrible
L
Lottoland South Africa Pty Ltd
Verified
1.9|20 reviews (last 12 months)|#15 in Entertainment & Gaming
TrustIndex3.5
Reply Time151h 32m
NPS-23
Replied to 87% of negative reviews
Typically takes 164 hours 42 min to reply
L
Lottoland South Africa Pty Ltd
Verified
#15 in Entertainment & Gaming
1.9|20 reviews
TrustIndex3.5
Reply Time151h 32m
NPS-23
Replied to 87% of negative reviews
Typically takes 164 hours 42 min to reply
Payouts & Billing
N/AInd. 1.7
Best: 4 (1xbet)
Account Access
N/AInd. 1.3
Best: 3.4 (1xbet)
Platform Experience
N/AInd. 1.9
Best: 4.3 (1xbet)
Customer Support
N/AInd. 1.7
Best: 4.2 (1xbet)
Service Quality
N/AInd. 2.9
Best: 4.6 (10bet.co.za)
Payouts & Billing
N/A
Industry: 1.7Best: 4 (1xbet)
Account Access
N/A
Industry: 1.3Best: 3.4 (1xbet)
Platform Experience
N/A
Industry: 1.9Best: 4.3 (1xbet)
Customer Support
N/A
Industry: 1.7Best: 4.2 (1xbet)
Service Quality
N/A
Industry: 2.9Best: 4.6 (10bet.co.za)
4.5-5 Excellent 3.5-4.5 Great 2.5-3.5 Average 1.5-2.5 Poor <1.5 Terrible
W
1.6|32 reviews (last 12 months)|#16 in Entertainment & Gaming
TrustIndex3.1
Reply Time293h 36m
NPS-75
Replied to 93% of negative reviews
Typically takes 254 hours 55 min to reply
W
#16 in Entertainment & Gaming
1.6|32 reviews
TrustIndex3.1
Reply Time293h 36m
NPS-75
Replied to 93% of negative reviews
Typically takes 254 hours 55 min to reply
Payouts & Billing
N/AInd. 1.7
Best: 4 (1xbet)
Account Access
N/AInd. 1.3
Best: 3.4 (1xbet)
Platform Experience
N/AInd. 1.9
Best: 4.3 (1xbet)
Customer Support
N/AInd. 1.7
Best: 4.2 (1xbet)
Service Quality
N/AInd. 2.9
Best: 4.6 (10bet.co.za)
Payouts & Billing
N/A
Industry: 1.7Best: 4 (1xbet)
Account Access
N/A
Industry: 1.3Best: 3.4 (1xbet)
Platform Experience
N/A
Industry: 1.9Best: 4.3 (1xbet)
Customer Support
N/A
Industry: 1.7Best: 4.2 (1xbet)
Service Quality
N/A
Industry: 2.9Best: 4.6 (10bet.co.za)
4.5-5 Excellent 3.5-4.5 Great 2.5-3.5 Average 1.5-2.5 Poor <1.5 Terrible
S
1.5|31 reviews (last 12 months)|#17 in Entertainment & Gaming
TrustIndex3
Reply Time26h 50m
NPS-43
Replied to 96% of negative reviews
Typically takes 23 hours 44 min to reply
S
#17 in Entertainment & Gaming
1.5|31 reviews
TrustIndex3
Reply Time26h 50m
NPS-43
Replied to 96% of negative reviews
Typically takes 23 hours 44 min to reply
Payouts & Billing
N/AInd. 1.7
Best: 4 (1xbet)
Account Access
N/AInd. 1.3
Best: 3.4 (1xbet)
Platform Experience
N/AInd. 1.9
Best: 4.3 (1xbet)
Customer Support
N/AInd. 1.7
Best: 4.2 (1xbet)
Service Quality
N/AInd. 2.9
Best: 4.6 (10bet.co.za)
Payouts & Billing
N/A
Industry: 1.7Best: 4 (1xbet)
Account Access
N/A
Industry: 1.3Best: 3.4 (1xbet)
Platform Experience
N/A
Industry: 1.9Best: 4.3 (1xbet)
Customer Support
N/A
Industry: 1.7Best: 4.2 (1xbet)
Service Quality
N/A
Industry: 2.9Best: 4.6 (10bet.co.za)
4.5-5 Excellent 3.5-4.5 Great 2.5-3.5 Average 1.5-2.5 Poor <1.5 Terrible
G
Gold Reef City Casino
Verified
1.4|22 reviews (last 12 months)|#18 in Entertainment & Gaming
TrustIndex2.9
Reply Time271h 56m
NPS-100
Replied to 90% of negative reviews
Typically takes 296 hours 30 min to reply
G
Gold Reef City Casino
Verified
#18 in Entertainment & Gaming
1.4|22 reviews
TrustIndex2.9
Reply Time271h 56m
NPS-100
Replied to 90% of negative reviews
Typically takes 296 hours 30 min to reply
Payouts & Billing
N/AInd. 1.7
Best: 4 (1xbet)
Account Access
N/AInd. 1.3
Best: 3.4 (1xbet)
Platform Experience
N/AInd. 1.9
Best: 4.3 (1xbet)
Customer Support
N/AInd. 1.7
Best: 4.2 (1xbet)
Service Quality
N/AInd. 2.9
Best: 4.6 (10bet.co.za)
Payouts & Billing
N/A
Industry: 1.7Best: 4 (1xbet)
Account Access
N/A
Industry: 1.3Best: 3.4 (1xbet)
Platform Experience
N/A
Industry: 1.9Best: 4.3 (1xbet)
Customer Support
N/A
Industry: 1.7Best: 4.2 (1xbet)
Service Quality
N/A
Industry: 2.9Best: 4.6 (10bet.co.za)
4.5-5 Excellent 3.5-4.5 Great 2.5-3.5 Average 1.5-2.5 Poor <1.5 Terrible
P
Playa Bets
Verified
1.4|21 reviews (last 12 months)|#19 in Entertainment & Gaming
TrustIndex2.8
Reply Time98h 17m
NPS-55
Replied to 74% of negative reviews
Typically takes 45 hours 43 min to reply
P
Playa Bets
Verified
#19 in Entertainment & Gaming
1.4|21 reviews
TrustIndex2.8
Reply Time98h 17m
NPS-55
Replied to 74% of negative reviews
Typically takes 45 hours 43 min to reply
Payouts & Billing
N/AInd. 1.7
Best: 4 (1xbet)
Account Access
N/AInd. 1.3
Best: 3.4 (1xbet)
Platform Experience
N/AInd. 1.9
Best: 4.3 (1xbet)
Customer Support
N/AInd. 1.7
Best: 4.2 (1xbet)
Service Quality
N/AInd. 2.9
Best: 4.6 (10bet.co.za)
Payouts & Billing
N/A
Industry: 1.7Best: 4 (1xbet)
Account Access
N/A
Industry: 1.3Best: 3.4 (1xbet)
Platform Experience
N/A
Industry: 1.9Best: 4.3 (1xbet)
Customer Support
N/A
Industry: 1.7Best: 4.2 (1xbet)
Service Quality
N/A
Industry: 2.9Best: 4.6 (10bet.co.za)
4.5-5 Excellent 3.5-4.5 Great 2.5-3.5 Average 1.5-2.5 Poor <1.5 Terrible
S
1.4|103 reviews (last 12 months)|#20 in Entertainment & Gaming
TrustIndex2.8
Reply Time16h 15m
NPS-70
AI Score1.1
Replied to 97% of negative reviews
Typically takes 17 hours 1 min to reply
S
#20 in Entertainment & Gaming
1.4|103 reviews
TrustIndex2.8
Reply Time16h 15m
NPS-70
Replied to 97% of negative reviews
Typically takes 17 hours 1 min to reply
Payouts & Billing
1Ind. 1.7
Best: 4 (1xbet)
Account Access
1.1Ind. 1.3
Best: 3.4 (1xbet)
Platform Experience
1.2Ind. 1.9
Best: 4.3 (1xbet)
Customer Support
1.1Ind. 1.7
Best: 4.2 (1xbet)
Service Quality
N/AInd. 2.9
Best: 4.6 (10bet.co.za)
Overall AI Score1.1
Industry: 2Best: 4 (1xbet)Payouts & Billing
1
Industry: 1.7Best: 4 (1xbet)
Account Access
1.1
Industry: 1.3Best: 3.4 (1xbet)
Platform Experience
1.2
Industry: 1.9Best: 4.3 (1xbet)
Customer Support
1.1
Industry: 1.7Best: 4.2 (1xbet)
Service Quality
N/A
Industry: 2.9Best: 4.6 (10bet.co.za)
Overall AI Score
1.1
Industry: 2Best: 4 (1xbet)
4.5-5 Excellent 3.5-4.5 Great 2.5-3.5 Average 1.5-2.5 Poor <1.5 Terrible
Frequently Asked Questions About Entertainment & Gaming
What do South African Entertainment & Gaming companies do well?
- Staff, Service & Experience Quality: Venue staff and event organisers are praised for creating exceptional, memorable experiences. Customers describe warm hospitality, professional service, and personal touches that make events and outings genuinely special.
- Platform & Product Range: The best platforms offer intuitive apps, wide game and betting selections, competitive odds, and genuine promotional offers that enhance the entertainment experience.
What are the common complaints about South African Entertainment & Gaming companies?
- Withdrawals, Payouts & Billing: The asymmetry between instant deposits and delayed withdrawals is the single most cited frustration. Customers describe winnings voided on technicalities, withdrawals pending for weeks, and charges continuing after cancellation.
- Customer Support & Communication: Scripted live chat responses that do not address the issue, emails ignored during financial disputes, and no escalation path to resolve account or payout problems leave customers feeling deliberately stonewalled.
- Account Verification & Access: Accounts blocked after significant wins with funds locked inside, and verification requirements that create unresolvable document submission loops, generate the most intense negative reviews in the category.
What separates the best Entertainment & Gaming companies in South Africa?
The top-performing entertainment and gaming providers build trust through transparency and speed. Betting platforms that verify accounts before the first deposit, process withdrawals within hours, and honour promotional terms without hidden conditions stand out dramatically. Event venues that invest in their staff, deliver on their advertising promises, and create genuinely memorable experiences earn the kind of word-of-mouth that no marketing budget can replicate. Across both segments, the differentiator is simple: do what you said you would do.
Who are the best-rated Entertainment & Gaming companies in South Africa?
The highest-rated Entertainment & Gaming companies in South Africa on Hellopeter, ranked by TrustIndex, are:
- 10bet.co.za — TrustIndex 8.5 out of 10, 137 reviews (last 12 months)
- Webtickets — TrustIndex 8.4 out of 10, 106 reviews (last 12 months)
- 1xbet — TrustIndex 8.2 out of 10, 406 reviews (last 12 months)
- 1win — TrustIndex 8.2 out of 10, 33 reviews (last 12 months)
- Yesplay — TrustIndex 6.6 out of 10, 168 reviews (last 12 months)
TrustIndex combines customer sentiment and a business's responsiveness to negative reviews.
What does Hellopeter's AI analyse for Entertainment & Gaming companies?
Hellopeter's AI analyses Entertainment & Gaming companies across 5 service themes: Withdrawals, Payouts & Billing (industry average 1.7, best: 1xbet at 4), Account Verification & Access (industry average 1.3, best: 1xbet at 3.4), Platform, Product & Experience (industry average 1.9, best: 1xbet at 4.3), Customer Support & Communication (industry average 1.7, best: 1xbet at 4.2), Staff, Service & Experience Quality (industry average 2.9, best: 10bet.co.za at 4.6). How does Hellopeter analyse companies? →