

Lottoland South Africa Pty Ltd
Based on recent customer reviews, Lottoland South Africa receives sharply mixed feedback, with a recurring theme of frustration around withdrawals, account verification, and delayed payouts after wins. Customers consistently mention unresponsive support channels, non-working live chat, and persistent promotional SMS that continues despite opt-out requests. App stability and casino game availability are also flagged as ongoing concerns. On the positive side, a smaller group of customers highlight professional service, smooth verification experiences, and appreciation for staff who handle queries courteously and in a timely manner.
Replied to 87% of negative reviews
Reply time on negative reviews: 164h 42m
TrustIndex
3.5
Ranking
#16
in Entertainment & Gaming
Reply Time
151h 32m
NPS Score
-23
Recommended: Unlikely
Replied to 87% of negative reviews
Reply time on negative reviews: 164h 42m
Sep '25 - Aug '26
Based on recent customer reviews, Lottoland South Africa receives sharply mixed feedback, with a recurring theme of frustration around withdrawals, account verification, and delayed payouts after wins. Customers consistently mention unresponsive support channels, non-working live chat, and persistent promotional SMS that continues despite opt-out requests. App stability and casino game availability are also flagged as ongoing concerns. On the positive side, a smaller group of customers highlight professional service, smooth verification experiences, and appreciation for staff who handle queries courteously and in a timely manner.
Lottoland South Africa Pty Ltd has a TrustIndex of 3.5 out of 10 on Hellopeter, based on 20 reviews in the last 12 months. They reply to 87% of negative reviews, typically within .
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since May 2026
The worst withdrawal waiting period ever, the live chat is horrible, you can not get hold of anyone. I am so irritated for the fact that I did two withdrawals and I have not recieved any of them. And the customer service is horrible because I delayal is due to the agent that is suppose to approve the payout. I am telling you Immediately I get my money I am done with them.
1 reviews | Active since May 2026
The worst withdrawal waiting period ever, the live chat is horrible, you can not get hold of anyone. I am so irritated for the fact that I did two withdrawals and I have not recieved any of them. And the customer service is horrible because I delayal is due to the agent that is suppose to approve the payout. I am telling you Immediately I get my money I am done with them.
1 reviews | Active since Dec 2020
My experience with Lottoland has been one of the most pleasant experiences l have witnessed. Any queries are dealt with in the most professional, pleasant manner and queries are acted on in a timely manner. I believe good service deserves to be acknowledged for the effort that they look after their customers. In today's society, it is hard to find such professionalism. Many strive and fail to do so and some achieve their goals.
1 reviews | Active since Dec 2020
My experience with Lottoland has been one of the most pleasant experiences l have witnessed. Any queries are dealt with in the most professional, pleasant manner and queries are acted on in a timely manner. I believe good service deserves to be acknowledged for the effort that they look after their customers. In today's society, it is hard to find such professionalism. Many strive and fail to do so and some achieve their goals.
1 reviews | Active since Jul 2020
When looking at the Lotto bets overseas the odds off winning them are almost impossible which brings into question whether they are all rigged to work in Lottoland favour .
1 reviews | Active since Apr 2025
Extremely ********* company that completely ignores opt-out requests. Over the past 7+ days, I’ve sent every variation of ‘STOP’, ‘OPT OUT’, etc. via SMS reply. I even contacted their live chat support directly and was explicitly told my number would be removed from promotional SMS within 48 hours. More than 48 hours later, I received yet another unwanted promo message. This is unacceptable—opt-outs should be handled immediately via automated Do Not Contact (DNC) lists; there’s no valid reason for manual delays or continued bombardment. This clearly violates POPIA Section 69 requirements for direct marketing: messages must include easy opt-out methods, and objections must be honoured promptly. I’m going to report this to the Information Regulator for investigation, as persistent unsolicited SMS after explicit opt-outs is ********. I just signed up recently and will be deleting my account immediately. Poor customer service like this makes me question how they’d handle bigger issues (e.g., if a jackpot win ever occurred). Avoid this company if you value your privacy and don’t want endless spam.
1 reviews | Active since Apr 2025
Extremely ********* company that completely ignores opt-out requests. Over the past 7+ days, I’ve sent every variation of ‘STOP’, ‘OPT OUT’, etc. via SMS reply. I even contacted their live chat support directly and was explicitly told my number would be removed from promotional SMS within 48 hours. More than 48 hours later, I received yet another unwanted promo message. This is unacceptable—opt-outs should be handled immediately via automated Do Not Contact (DNC) lists; there’s no valid reason for manual delays or continued bombardment. This clearly violates POPIA Section 69 requirements for direct marketing: messages must include easy opt-out methods, and objections must be honoured promptly. I’m going to report this to the Information Regulator for investigation, as persistent unsolicited SMS after explicit opt-outs is ********. I just signed up recently and will be deleting my account immediately. Poor customer service like this makes me question how they’d handle bigger issues (e.g., if a jackpot win ever occurred). Avoid this company if you value your privacy and don’t want endless spam.
1 reviews | Active since Sept 2022
Poor communication, Live chat not working. I've made withdrawals on Saturday, when enquiring when will the pay me, was told to resubmit my ID for verification. I did send a new clear pictures. But till now i haven't heard anything from them. Please lottoland pay me my winnings ***96
1 reviews | Active since Sept 2022
Poor communication, Live chat not working. I've made withdrawals on Saturday, when enquiring when will the pay me, was told to resubmit my ID for verification. I did send a new clear pictures. But till now i haven't heard anything from them. Please lottoland pay me my winnings ***96