Replied to 7.6923076923076925% of negative reviews
Typically takes less than 44h 1m to reply
TrustIndex
3.3
Score
Avg Reply
441
Hours
NPS Score
-100
Recommended: Unlikely
Replied to 7.6923076923076925% of negative reviews
Typically takes less than 44h 1m to reply
Apr '25 - Mar '26
Recent reviews (44)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Jan 2020
Delays on cash Withdrawal
I am still waiting for my nstant payment on my withdrawal made 4 days ago. When I try to get the answer they are telling me the bank has your money and the bank is telling me the money is never received. Now when I call back for answers they are telling me they are investigating and this is take 1-2 working days. I am not happy with their service. They're very poor in communication.
1 reviews | Active since Jan 2020
Delays on cash Withdrawal
I am still waiting for my nstant payment on my withdrawal made 4 days ago. When I try to get the answer they are telling me the bank has your money and the bank is telling me the money is never received. Now when I call back for answers they are telling me they are investigating and this is take 1-2 working days. I am not happy with their service. They're very poor in communication.
1 reviews | Active since Jan 2020
Promotions ****mers stay away
The Valentine promotion on slots. So there are 4 levels to reach in this promotion, each one you receive a reward. The 1st two I got, the 3rd one you have to wager R2500, I did the R2500, before you enter a level you can see how much you need to wage, I had a R28 to wager and I wagered a bit more than that. Afterwards I go to collect my prize. I clicked on it and it say. Unlucky you not currently eligible for this promotion. My level 3 that I completed is closed now and I can't enter. Next level 4 opens. I sent them a mail with screenshot saying I can't collect the prize. Okay they say they'll investigate, 6 days later the tell me I did not finish the wager on level 3 and the promotion. The promotion is all finished I can't access it and like I said the level to enter closes when you reach you wager, I know these ****ers are telling lies like they always do. 6 days to tell me I did not finish the wager, the person who answered the call and sent me emails could've told me that, that's the 1st thing you going to investigate, but 6 days **** off. This is a problem on there system but I know I finished the wager. I sent screen shots of everything, you could've think of something better, they ****med me out of that R2500 on that ****ty games and my time. They don't want to admit something on there side is wrong and they ****ed up, the customer service is so bull****, this ****er Kelly working on my damn nerves, they just ****en dumb, they must be held accountable and their stupid investigation with bs answer makes it worse. Stay away from this casino, they don't give a **** about there clients/ customers, seriously very poor. I'll spend my money elsewhere
1 reviews | Active since Jan 2020
Promotions ****mers stay away
The Valentine promotion on slots. So there are 4 levels to reach in this promotion, each one you receive a reward. The 1st two I got, the 3rd one you have to wager R2500, I did the R2500, before you enter a level you can see how much you need to wage, I had a R28 to wager and I wagered a bit more than that. Afterwards I go to collect my prize. I clicked on it and it say. Unlucky you not currently eligible for this promotion. My level 3 that I completed is closed now and I can't enter. Next level 4 opens. I sent them a mail with screenshot saying I can't collect the prize. Okay they say they'll investigate, 6 days later the tell me I did not finish the wager on level 3 and the promotion. The promotion is all finished I can't access it and like I said the level to enter closes when you reach you wager, I know these ****ers are telling lies like they always do. 6 days to tell me I did not finish the wager, the person who answered the call and sent me emails could've told me that, that's the 1st thing you going to investigate, but 6 days **** off. This is a problem on there system but I know I finished the wager. I sent screen shots of everything, you could've think of something better, they ****med me out of that R2500 on that ****ty games and my time. They don't want to admit something on there side is wrong and they ****ed up, the customer service is so bull****, this ****er Kelly working on my damn nerves, they just ****en dumb, they must be held accountable and their stupid investigation with bs answer makes it worse. Stay away from this casino, they don't give a **** about there clients/ customers, seriously very poor. I'll spend my money elsewhere
1 reviews | Active since Jan 2020
Withdrawal issue
I Waited 3 days and counting for an “express withdrawal” wow
1 reviews | Active since Jan 2020
Withdrawal issue
I Waited 3 days and counting for an “express withdrawal” wow
1 reviews | Active since Jan 2020
terrible support
Worse customer service in south africa and the worst agent at the company Kelly, greets and doesnt care after that.
1 reviews | Active since Jan 2020
terrible support
Worse customer service in south africa and the worst agent at the company Kelly, greets and doesnt care after that.
1 reviews | Active since Jan 2020
Excuses on excuses
They have a lot of excuses when you try to withdraw. They claim to pay out within 24 hours with express withdraw, 3 days later and nothing but excuses. Customer service takes 24 hours to respond. *DONT EVEN CONSIDER THEM*
1 reviews | Active since Jan 2020
Excuses on excuses
They have a lot of excuses when you try to withdraw. They claim to pay out within 24 hours with express withdraw, 3 days later and nothing but excuses. Customer service takes 24 hours to respond. *DONT EVEN CONSIDER THEM*
1 reviews | Active since Jan 2020
not accepting lease agreement as a proof or residence
this company is a total waste of time, i was asked to provide a proof of residence , i sent them a copy of my lease agreement and it was rejected, i was asked to provide the coloured original copy in a scanned pdf which i did but it was rejected again, i dont believe they are viewing this documents ,how can you accept an original lease agreement as a proof or residence , i've been on it for a week now, dont bother try signing up to this time wasters.
1 reviews | Active since Jan 2020
not accepting lease agreement as a proof or residence
this company is a total waste of time, i was asked to provide a proof of residence , i sent them a copy of my lease agreement and it was rejected, i was asked to provide the coloured original copy in a scanned pdf which i did but it was rejected again, i dont believe they are viewing this documents ,how can you accept an original lease agreement as a proof or residence , i've been on it for a week now, dont bother try signing up to this time wasters.
1 reviews | Active since Jan 2020
Cashback Not Yet Credited – Request for Assistance with Australian Open Promotion
I am writing to seek assistance regarding an Australian Open tennis cashback promotion offered by Sportingbet. I participated in the promotion and, according to the promotion tracker on my account, I qualified for R1,785 in cashback. I also have screenshots reflecting this amount. The promotion indicated that the cashback would be credited at midnight, however the funds were not added to my account as expected. I contacted Sportingbet support and was advised that the matter is currently being investigated. While I appreciate that checks may be required, the qualification appears to be clear and verifiable, and I was hoping for a quicker resolution. As a long-standing VIP client, I have always valued Sportingbet’s service and reliability, which is why I am confident this issue can be resolved promptly. I planned my betting activity around the cashback being credited as communicated in the promotion. I kindly request Sportingbet’s assistance in reviewing this matter and crediting the cashback at their earliest convenience. I look forward to a positive outcome and will gladly update this review once the issue has been resolved.
1 reviews | Active since Jan 2020
Cashback Not Yet Credited – Request for Assistance with Australian Open Promotion
I am writing to seek assistance regarding an Australian Open tennis cashback promotion offered by Sportingbet. I participated in the promotion and, according to the promotion tracker on my account, I qualified for R1,785 in cashback. I also have screenshots reflecting this amount. The promotion indicated that the cashback would be credited at midnight, however the funds were not added to my account as expected. I contacted Sportingbet support and was advised that the matter is currently being investigated. While I appreciate that checks may be required, the qualification appears to be clear and verifiable, and I was hoping for a quicker resolution. As a long-standing VIP client, I have always valued Sportingbet’s service and reliability, which is why I am confident this issue can be resolved promptly. I planned my betting activity around the cashback being credited as communicated in the promotion. I kindly request Sportingbet’s assistance in reviewing this matter and crediting the cashback at their earliest convenience. I look forward to a positive outcome and will gladly update this review once the issue has been resolved.
1 reviews | Active since Jan 2020
WASTE OF A DEPOSIT!
I have to be deadly honest. You loose more than you will ever win with Sportingbet. Dont bother trying to play the casino slots because the ceiling of winning is very low. Their slots do not pay out. They provide a rewards tier where you can claim free spins at 10c but even here they wont give you anything. The house ALWAYS wins.
1 reviews | Active since Jan 2020
WASTE OF A DEPOSIT!
I have to be deadly honest. You loose more than you will ever win with Sportingbet. Dont bother trying to play the casino slots because the ceiling of winning is very low. Their slots do not pay out. They provide a rewards tier where you can claim free spins at 10c but even here they wont give you anything. The house ALWAYS wins.