OT
OnAir TV
Verified Business
OT
Scores reflect the Overall AI Score for each category
Scores reflect the Overall AI Score for each category
Based on recent customer reviews, OnAir TV faces severe dissatisfaction across nearly every service dimension. Customers repeatedly describe misleading sales pitches, unauthorised debit orders continuing long after cancellation, blocked refunds, and damaged credit profiles. While a small group of agents like Shantal, Kumashree and Keshnee receive sincere praise, the dominant narrative is one of deceptive onboarding, billing harm to pensioners, and an unreachable support function that traps customers in unwanted contracts.
TrustIndex
4.5
Ranking
#1
in Streaming & TV
NPS Score
-87
Recommended: Unlikely
Jul '25 - Jun '26
Based on recent customer reviews, OnAir TV faces severe dissatisfaction across nearly every service dimension. Customers repeatedly describe misleading sales pitches, unauthorised debit orders continuing long after cancellation, blocked refunds, and damaged credit profiles. While a small group of agents like Shantal, Kumashree and Keshnee receive sincere praise, the dominant narrative is one of deceptive onboarding, billing harm to pensioners, and an unreachable support function that traps customers in unwanted contracts.
The most common complaint about OnAir TV, based on Hellopeter's AI analysis of recent customer reviews, is Withdrawals, Payouts & Billing. Billing (1.2) is the dominant complaint. Customers report debits continuing months or years after contracts end, double debits on pensioners, blocked debit reversals, refunds promised but never paid, and credit bureau listings for accounts already settled in full.
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Jan 2020
Good day a sales consultant called me from on air tv i agreed but something told me immediately to check their reviews as i checked it i saw bad reviews i immediately cancelled it but they sent the decorder i have taken out the decorder but have not used it.i have told them to collect it whereby they want a 400r from they have taken my money from my account claiming i owe them 7145.for something i have not used.Please can you assist me i think this is really unfair
1 reviews | Active since Jan 2020
Good day a sales consultant called me from on air tv i agreed but something told me immediately to check their reviews as i checked it i saw bad reviews i immediately cancelled it but they sent the decorder i have taken out the decorder but have not used it.i have told them to collect it whereby they want a 400r from they have taken my money from my account claiming i owe them 7145.for something i have not used.Please can you assist me i think this is really unfair
1 reviews | Active since Jan 2020
I actually want to give them zero stars. Investigations must be done in this company, seriously. Like other people who have complained before, I purchased a decoder with them on contract. Contract ended in February this year, however they've been deducting R115 from my account ever since and I don't know what it is for. This needs to stop!
1 reviews | Active since Jan 2020
I actually want to give them zero stars. Investigations must be done in this company, seriously. Like other people who have complained before, I purchased a decoder with them on contract. Contract ended in February this year, however they've been deducting R115 from my account ever since and I don't know what it is for. This needs to stop!
1 reviews | Active since Jan 2020
Purchased a new decoder from OnAir TV. The full amount was settled as per contract agreement. The company after numerous calls, emails en WhatsApp messages still deduct the debit order from my account. The bank can’t reverse these debit orders as the debit orders are blocked by OnAir TV or so called Debicheck debit orders. Advise not to make use of this company. Leonie Boshoff
1 reviews | Active since Jan 2020
Purchased a new decoder from OnAir TV. The full amount was settled as per contract agreement. The company after numerous calls, emails en WhatsApp messages still deduct the debit order from my account. The bank can’t reverse these debit orders as the debit orders are blocked by OnAir TV or so called Debicheck debit orders. Advise not to make use of this company. Leonie Boshoff
1 reviews | Active since Jan 2020
These idiots don't even see deserve a damn star. They are ****** ****s. They sold me the DStv streama which was supposed to be R189 but today I found out they have been debiting more than a thousand Rand with different transactions. I have contacted them a million times about a cancellation of that stupid device that doesn't even work. It has never worked yet they keep on deducting money on my account. They don't reply to any messages or emails. DO NOT BUY ANY OF Their devices. ****** ****mers. I want my money
1 reviews | Active since Jan 2020
These idiots don't even see deserve a damn star. They are ****** ****s. They sold me the DStv streama which was supposed to be R189 but today I found out they have been debiting more than a thousand Rand with different transactions. I have contacted them a million times about a cancellation of that stupid device that doesn't even work. It has never worked yet they keep on deducting money on my account. They don't reply to any messages or emails. DO NOT BUY ANY OF Their devices. ****** ****mers. I want my money
1 reviews | Active since Jan 2020
I have had no dealings with them, didn't even know they existed. But suddenly I have a debit order being processed which I immediately stopped. Do since December 2024 I have been trying to get them to resolve this. I do not have their decoder, they admitted that it was not delivered to me, yet my credit rating is impacted by this. It's so obvious that this is a *****ulent transaction. They are nothing but a bunch of ****mers. Please people, whatever you do, steer clear of this lot. A special place in hell will be reserved for all who works there because nobody is trying to help me with a resolution. Always promises that someone will get back to me but nobody ever does.😡
1 reviews | Active since Jan 2020
I have had no dealings with them, didn't even know they existed. But suddenly I have a debit order being processed which I immediately stopped. Do since December 2024 I have been trying to get them to resolve this. I do not have their decoder, they admitted that it was not delivered to me, yet my credit rating is impacted by this. It's so obvious that this is a *****ulent transaction. They are nothing but a bunch of ****mers. Please people, whatever you do, steer clear of this lot. A special place in hell will be reserved for all who works there because nobody is trying to help me with a resolution. Always promises that someone will get back to me but nobody ever does.😡
1 reviews | Active since Jan 2020
These people sold me a device based on lies! I have been calling to cancel and they gave me the run around now they are telling me I am liable to pay for the device until the end of the 24 months 🙃... I am so ****ed R200 for a device that is just laying here! I am ****ed off 😤 do not use their services at all!
1 reviews | Active since Jan 2020
These people sold me a device based on lies! I have been calling to cancel and they gave me the run around now they are telling me I am liable to pay for the device until the end of the 24 months 🙃... I am so ****ed R200 for a device that is just laying here! I am ****ed off 😤 do not use their services at all!
OnAir TV scores 0.9 out of 5 on Hellopeter's AI analysis of service quality in Streaming & TV, compared to the Streaming & TV industry average of 2. Their strongest theme is Service Quality (1.4); their weakest is Payouts & Billing (0.6). The top AI-rated Streaming & TV business on Hellopeter is Webtickets (4.2). How is the AI Score calculated? →
OnAir TV has a TrustIndex of 4.5 out of 10 on Hellopeter, based on 702 reviews in the last 12 months. Hellopeter has tracked OnAir TV across 4,824 total reviews. How is the TrustIndex calculated? →