E
Easybet
Verified Business
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AI Review Summary
Based on recent customer reviews, Easybet is drawing significant frustration from its player base, with a recurring theme centred on withdrawal difficulties, rejected payouts, and prolonged verification disputes involving bank statements and FICA documents. Customers consistently mention unresponsive live chat support and feeling that deposits are processed swiftly while winnings are delayed or denied. Some players raise concerns about game fairness and unclear promotional terms. On the positive side, a smaller group of customers praise specific VIP Managers by name, highlighting personalised service as a notable bright spot in an otherwise strained experience.
Performance(last 12 months):
TrustIndex
4.7
Ranking
#13
in Software & Apps
NPS Score
0
Recommended: Unlikely
Review Distribution
2.7|20 Reviews
Jul '25 - Jun '26
Recent reviews (20)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceA
Anonymous
1 reviews | Active since Jan 2020
25 May 2026, 22:23
EasyBet, R200 missing for 17 days, ECGB complaint filled
I made an OZOW Instant EFT deposit of R200 to my EasyBet account on 8 May 2026. The money left my Nedbank account (confirmed by 4 separate Nedbank agents) but was never credited to my EasyBet account and never refunded. EasyBet reference: CS-1709563. I have contacted EasyBet support over 15 times across live chat and email. Every response is the same generic template — different agent name, same words. Their own T&Cs Clause 22.3 required resolution within 7 business days. That deadline expired on 19 May 2026. OZOW located the transactions and escalated to their Finance team. EasyBet's FICA team just sent me the same auto-response asking for proof of payment — for the 5th time. A formal complaint is now lodged with the Eastern Cape Gambling Board. I want my R200 back.
Helpful (0)
|Replies (3)A
Anonymous
1 reviews | Active since Jan 2020
25 May 2026, 22:23
EasyBet, R200 missing for 17 days, ECGB complaint filled
I made an OZOW Instant EFT deposit of R200 to my EasyBet account on 8 May 2026. The money left my Nedbank account (confirmed by 4 separate Nedbank agents) but was never credited to my EasyBet account and never refunded. EasyBet reference: CS-1709563. I have contacted EasyBet support over 15 times across live chat and email. Every response is the same generic template — different agent name, same words. Their own T&Cs Clause 22.3 required resolution within 7 business days. That deadline expired on 19 May 2026. OZOW located the transactions and escalated to their Finance team. EasyBet's FICA team just sent me the same auto-response asking for proof of payment — for the 5th time. A formal complaint is now lodged with the Eastern Cape Gambling Board. I want my R200 back.
0
Replies (3)A
Anonymous
1 reviews | Active since Jan 2020
25 May 2026, 10:29
Factual Notification of Platform Time-Stamp Discrepancy and Profile Data Status
I am publishing this review strictly to share a direct, documented transaction experience and to highlight objective data infrastructure anomalies regarding my account history. 1. The 20-Minute Transaction Delay: Following a disputed contingency round on 19 May 2024 (Round ID: 48335692084017), a verification log sheet from the software provider was reviewed. The master server-side log explicitly records the following execution parameters for this single round: Start Timestamp: 16:57Completion Timestamp: 17:17A standard automated game round is designed to execute and settle within seconds. The recorded 20-minute holding window between the initiation and completion of this single transaction represents an irregular system behavior that directly impacted the settlement of the contract odds. 2. Accountability and Platform Transparency: Furthermore, when filtering my secure account history explicitly for the date of this transaction (19 May 2024) to track the data, the user portal dashboard now returns a "No records found" notice. Under national financial compliance standards, customer transactional history must remain fully accessible and auditable for a minimum duration of five years. Restricting a user's visibility of their historical transaction records mid-dispute removes critical transparency. 3. Official Status: Due to these specific, verifiable database discrepancies and the written confirmation from the provincial gambling regulator stating they were not a party to subsequent documentation, this matter has been formally escalated as a high-priority update to the relevant commercial crime authorities. I am highlighting these objective facts solely to create awareness regarding the operational data tracking and account profile consistency on this platform.
Helpful (0)
|Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
25 May 2026, 10:29
Factual Notification of Platform Time-Stamp Discrepancy and Profile Data Status
I am publishing this review strictly to share a direct, documented transaction experience and to highlight objective data infrastructure anomalies regarding my account history. 1. The 20-Minute Transaction Delay: Following a disputed contingency round on 19 May 2024 (Round ID: 48335692084017), a verification log sheet from the software provider was reviewed. The master server-side log explicitly records the following execution parameters for this single round: Start Timestamp: 16:57Completion Timestamp: 17:17A standard automated game round is designed to execute and settle within seconds. The recorded 20-minute holding window between the initiation and completion of this single transaction represents an irregular system behavior that directly impacted the settlement of the contract odds. 2. Accountability and Platform Transparency: Furthermore, when filtering my secure account history explicitly for the date of this transaction (19 May 2024) to track the data, the user portal dashboard now returns a "No records found" notice. Under national financial compliance standards, customer transactional history must remain fully accessible and auditable for a minimum duration of five years. Restricting a user's visibility of their historical transaction records mid-dispute removes critical transparency. 3. Official Status: Due to these specific, verifiable database discrepancies and the written confirmation from the provincial gambling regulator stating they were not a party to subsequent documentation, this matter has been formally escalated as a high-priority update to the relevant commercial crime authorities. I am highlighting these objective facts solely to create awareness regarding the operational data tracking and account profile consistency on this platform.
0
Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
23 May 2026, 00:58
RETHINK IT A 100TIMES BEFORE YOU WANT TO SIGHNUP WITH THESE PEOPLE THE ONLY WIN YOU WILL GET IS EXCUSES
BEFORE SIGHNING UP HERE RATHER THINK TWICE BECAUSE WITH EASYBET THE ONLY THING YOU WIN IS EXCUSES I REGISTERED MY ACCOUNT WITH THEM SO THEN YOU GET YOUR SIGHNUP BONUS ON THE CASINO WERE YOU CAN PLAY SLOTS AND YOU GET YOUR SPORTS BONUS ASWELL SO ON THE SLOTS I WON AN AMOUNT AND WAGERED IT LIKE I WAS SUPOSSED TO AND THEN THE BATTLE STARTED BECAUSE I WANTED TO WITHDRAW MY FUNDS SO I HAD TO FICA MY ACCOUNT SO I SEND THEM MY DOCUMENTS AND IT GOT ACCEPTED BUT WHEN I WANTED TO WITHDRAW IT KEPT REJECTING MY WITHDRAWAL SO ON LIVE CHAT I WAS TOLD THAT MY FIRST WITHDRAWAL HAS TO BE TO MY BANK ACCOUNT THEN AFTER THAT I COULD USE ANY OTHER WITHDRAWAL METHOD OK SO I DONT HAVE ANY BANK ACCCOUNT I HAD TO OPEN ONE JUST FOR MY FUNDS TO GET PAID OUT SO IVE SEND THEM MY BANKING DETAILS BUT BEFORE I COULD USE MY BANK ACCOUNT TO WITHDRAW MY FIND TOLD ME THAT THEY ALLOWED HIS FIRST WITHDRAWAL VIA A CASH SEND NOT TO HIS BANK ACCOUNT SO I WENT AND ASKED THEM AND NO PROBLEM THEY ALLOWED ME ALLSO TO WITHDRAW MY FUNDS VIA A CASH SEND BUT ACCORDING TO THERE AGENTS ITS NOT ALLOWED AS PER THEIR T&C BUT THEY ALLOWED ME OK SO THEN JUST AFTER MY WITHDRAWAL I TRIED LOGGING IN TO MY ACCOUN JUST SEE MY ACCOUNT IS DISSABLED SO I WENT TO LIVE CHAT AND ASKED THEM WHY SO I WAS TOLD THAT MY BANK DOCUMENTS HAVE BEEN TAMPERED WITH SO I TOLD THEM ITS IMPOSSIBLE BECAUSE IT COMES DIRECTLY FROM MY BANKING APP OK AFTER A FIGHT MY ACCOUNT GETS REACTIVATED SO I WENT AND PLAYED MY SPORTS BONUS I WAS AWARDED AND WON TERE ALSO AND WHEN I WANTED TO WITHDRAW MY FUNDS THEY KEPT REJECTING IT BECAUSE NOW ALL OF A SUDDEN MY WITHDRAWAL MUST BE VIA MY BANK ACCOUNT SO I SAID BUT YOU TOLD ME THAT ONLY THE FIRST WITHDRAWAL MUSTBE VIA THE BANK AND YOU ALREADY APROVED AND PAID MY FIRST WITDRAWAL VIA CASH SEND SO THEY REFUSED ME TO WITHDRAW UNLESS I MAKE ANOTHER DEPOSIT SO I ASKED THEM MORE THAN 3 TIMES SO IF I DEPOSIT NOW WILL I THEN BE ABLE TO WITHDRAW MY WINNINGS AND THEY AWNSERED ME YES SO I MADE THE DEPOSIT THEN WHEN I REQUEST TO WITHDRAW IT GETS REJECTED SO I ASKED THEM WHY NOW YET AGAIN THEY USE THE EXCUSE THAT MY BANK STATEMENT THATS DIRECTLY FROM THE BANK IS TAMPERD SO WE FOUGHT AGAIN AND AFTER A LONG BATTLE THEY TOLD ME THAT NOW ITS FINE I CAN REQUEST ANOTHER WITHDRAWAL LATER THE NIGHT ONCE AGAIN REJECTED AS I RECEIVED THE SMS SO I WENT TO LOG IN AND AGAIN MY ACCOUNT IS DISSABLED SO BACK TO LIVE CHAT SAME STORY THEY TOLD ME THAT MY BANK STATEMENT IS TAMPERED WITH AND I SAID ITS IMPOSSIBLE SO I EVEN WENT SO FAR TO DO A SCREENRECORDING FROM WERE I SGHN INTO MY BANKING APP DOWNLOADED MY STATEMENT AND FOWARD IT TO THEM AGAIN OK SO NOW I SHOWED THEM ITS NOT TAMPERD WITH SO THEY CAN REACTIVATE MY ACCOUNT NEXT MOMENT I RECEIVE THE REPLY THAT MY ACCOUNT WONT BE REACTIVATED AS NOW MY SELFIE HOLDING MY ID IS TAMPERD BUT NOTHING HAS BEEN TAMPERED IS I JUST SHOWED THEM AND THE SAME SELFIE AND BANK STATEMENT THEY REFER TO THAT IS TAMPERED THEY APROVED FOR HAVING MY ACOUNT FICA REGISTERED SO YOU CAN PROVE TO THEM ALL DOCUMENT ARE LEGIT THEN THEY COME WITH ANY EXCUSE TO NOT REACTIVATE YOUR ACCOUNT TO KEEP YOU FROM GETTING YOUR FUNDS AND EVEN AFTER YOU SHOWED THEM NOTHING IS TAMPERD LIKE THEY SAY AFTER ACUSING YOU FOR TAMPERING STUFF THEY CANT EVEN SAY SORRY WHEN PROVEN WRONG
Helpful (0)
|Replies (1)A
Anonymous
1 reviews | Active since Jan 2020
23 May 2026, 00:58
RETHINK IT A 100TIMES BEFORE YOU WANT TO SIGHNUP WITH THESE PEOPLE THE ONLY WIN YOU WILL GET IS EXCUSES
BEFORE SIGHNING UP HERE RATHER THINK TWICE BECAUSE WITH EASYBET THE ONLY THING YOU WIN IS EXCUSES I REGISTERED MY ACCOUNT WITH THEM SO THEN YOU GET YOUR SIGHNUP BONUS ON THE CASINO WERE YOU CAN PLAY SLOTS AND YOU GET YOUR SPORTS BONUS ASWELL SO ON THE SLOTS I WON AN AMOUNT AND WAGERED IT LIKE I WAS SUPOSSED TO AND THEN THE BATTLE STARTED BECAUSE I WANTED TO WITHDRAW MY FUNDS SO I HAD TO FICA MY ACCOUNT SO I SEND THEM MY DOCUMENTS AND IT GOT ACCEPTED BUT WHEN I WANTED TO WITHDRAW IT KEPT REJECTING MY WITHDRAWAL SO ON LIVE CHAT I WAS TOLD THAT MY FIRST WITHDRAWAL HAS TO BE TO MY BANK ACCOUNT THEN AFTER THAT I COULD USE ANY OTHER WITHDRAWAL METHOD OK SO I DONT HAVE ANY BANK ACCCOUNT I HAD TO OPEN ONE JUST FOR MY FUNDS TO GET PAID OUT SO IVE SEND THEM MY BANKING DETAILS BUT BEFORE I COULD USE MY BANK ACCOUNT TO WITHDRAW MY FIND TOLD ME THAT THEY ALLOWED HIS FIRST WITHDRAWAL VIA A CASH SEND NOT TO HIS BANK ACCOUNT SO I WENT AND ASKED THEM AND NO PROBLEM THEY ALLOWED ME ALLSO TO WITHDRAW MY FUNDS VIA A CASH SEND BUT ACCORDING TO THERE AGENTS ITS NOT ALLOWED AS PER THEIR T&C BUT THEY ALLOWED ME OK SO THEN JUST AFTER MY WITHDRAWAL I TRIED LOGGING IN TO MY ACCOUN JUST SEE MY ACCOUNT IS DISSABLED SO I WENT TO LIVE CHAT AND ASKED THEM WHY SO I WAS TOLD THAT MY BANK DOCUMENTS HAVE BEEN TAMPERED WITH SO I TOLD THEM ITS IMPOSSIBLE BECAUSE IT COMES DIRECTLY FROM MY BANKING APP OK AFTER A FIGHT MY ACCOUNT GETS REACTIVATED SO I WENT AND PLAYED MY SPORTS BONUS I WAS AWARDED AND WON TERE ALSO AND WHEN I WANTED TO WITHDRAW MY FUNDS THEY KEPT REJECTING IT BECAUSE NOW ALL OF A SUDDEN MY WITHDRAWAL MUST BE VIA MY BANK ACCOUNT SO I SAID BUT YOU TOLD ME THAT ONLY THE FIRST WITHDRAWAL MUSTBE VIA THE BANK AND YOU ALREADY APROVED AND PAID MY FIRST WITDRAWAL VIA CASH SEND SO THEY REFUSED ME TO WITHDRAW UNLESS I MAKE ANOTHER DEPOSIT SO I ASKED THEM MORE THAN 3 TIMES SO IF I DEPOSIT NOW WILL I THEN BE ABLE TO WITHDRAW MY WINNINGS AND THEY AWNSERED ME YES SO I MADE THE DEPOSIT THEN WHEN I REQUEST TO WITHDRAW IT GETS REJECTED SO I ASKED THEM WHY NOW YET AGAIN THEY USE THE EXCUSE THAT MY BANK STATEMENT THATS DIRECTLY FROM THE BANK IS TAMPERD SO WE FOUGHT AGAIN AND AFTER A LONG BATTLE THEY TOLD ME THAT NOW ITS FINE I CAN REQUEST ANOTHER WITHDRAWAL LATER THE NIGHT ONCE AGAIN REJECTED AS I RECEIVED THE SMS SO I WENT TO LOG IN AND AGAIN MY ACCOUNT IS DISSABLED SO BACK TO LIVE CHAT SAME STORY THEY TOLD ME THAT MY BANK STATEMENT IS TAMPERED WITH AND I SAID ITS IMPOSSIBLE SO I EVEN WENT SO FAR TO DO A SCREENRECORDING FROM WERE I SGHN INTO MY BANKING APP DOWNLOADED MY STATEMENT AND FOWARD IT TO THEM AGAIN OK SO NOW I SHOWED THEM ITS NOT TAMPERD WITH SO THEY CAN REACTIVATE MY ACCOUNT NEXT MOMENT I RECEIVE THE REPLY THAT MY ACCOUNT WONT BE REACTIVATED AS NOW MY SELFIE HOLDING MY ID IS TAMPERD BUT NOTHING HAS BEEN TAMPERED IS I JUST SHOWED THEM AND THE SAME SELFIE AND BANK STATEMENT THEY REFER TO THAT IS TAMPERED THEY APROVED FOR HAVING MY ACOUNT FICA REGISTERED SO YOU CAN PROVE TO THEM ALL DOCUMENT ARE LEGIT THEN THEY COME WITH ANY EXCUSE TO NOT REACTIVATE YOUR ACCOUNT TO KEEP YOU FROM GETTING YOUR FUNDS AND EVEN AFTER YOU SHOWED THEM NOTHING IS TAMPERD LIKE THEY SAY AFTER ACUSING YOU FOR TAMPERING STUFF THEY CANT EVEN SAY SORRY WHEN PROVEN WRONG
0
Replies (1)A
Anonymous
1 reviews | Active since Jan 2020
10 May 2026, 15:57
Excellent Customer Experience
I have never wrote a positive review about a gambling site however my first experience with easy bet has been good. I want to extend my gratitude to Jade from support for going the extra mile to support me.Every business deserves a dedicated and helpful employee like Jade
Helpful (0)
|Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
10 May 2026, 15:57
Excellent Customer Experience
I have never wrote a positive review about a gambling site however my first experience with easy bet has been good. I want to extend my gratitude to Jade from support for going the extra mile to support me.Every business deserves a dedicated and helpful employee like Jade
0
Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
4 May 2026, 11:41
Poor bookmarking
Been on live chat for 20 minutes now waiting for assistance with my withdrawal. What shocks me when you make small withdrawal it's automatically approved instantly but every time i make huge withdrawal it takes days till i cancel and end up losing the money... 24hrs would pass without approval
Helpful (0)
|Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
4 May 2026, 11:41
Poor bookmarking
Been on live chat for 20 minutes now waiting for assistance with my withdrawal. What shocks me when you make small withdrawal it's automatically approved instantly but every time i make huge withdrawal it takes days till i cancel and end up losing the money... 24hrs would pass without approval
0
Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
21 Apr 2026, 11:52
Deposit Missing Despite Proof Provided
I am extremely frustrated with the service received. I made a deposit which was deducted from my bank account but never reflected in my EasyBet account. I have sent my bank statement multiple times, along with screenshots clearly showing the transaction, yet the issue remains unresolved. Instead of properly investigating, I keep receiving the same responses with no real feedback. I am repeatedly told that they cannot see the transaction, despite it clearly reflecting on my bank statement. There has also been ongoing confusion regarding a decline fee, which relates to a completely separate, second transaction that was declined. This has nothing to do with the original payment, yet it keeps being incorrectly referenced. To make matters worse, my bank statement has been questioned, which is unacceptable given that it is official proof of payment. Very disappointing experience.
Helpful (0)
|Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
21 Apr 2026, 11:52
Deposit Missing Despite Proof Provided
I am extremely frustrated with the service received. I made a deposit which was deducted from my bank account but never reflected in my EasyBet account. I have sent my bank statement multiple times, along with screenshots clearly showing the transaction, yet the issue remains unresolved. Instead of properly investigating, I keep receiving the same responses with no real feedback. I am repeatedly told that they cannot see the transaction, despite it clearly reflecting on my bank statement. There has also been ongoing confusion regarding a decline fee, which relates to a completely separate, second transaction that was declined. This has nothing to do with the original payment, yet it keeps being incorrectly referenced. To make matters worse, my bank statement has been questioned, which is unacceptable given that it is official proof of payment. Very disappointing experience.
0
Replies (0)A
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Anonymous
1 reviews | Active since Jan 2020
18 Mar 2026, 15:03
Bad
I'm really disappointed in Easybet, I made a deposit of R200 via zapper, however the deposit was rejected but the funds were deducted on my bank statement, now they don't want to refund me, I need to take further steps, please assist
Helpful (0)
|Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
18 Mar 2026, 15:03
Bad
I'm really disappointed in Easybet, I made a deposit of R200 via zapper, however the deposit was rejected but the funds were deducted on my bank statement, now they don't want to refund me, I need to take further steps, please assist
0
Replies (0)