Easybet
4.1|62 reviews
NM
Nkateko M
1 reviews | Active since Member
25 May 2026, 22:23
EasyBet, R200 missing for 17 days, ECGB complaint filled
I made an OZOW Instant EFT deposit of R200 to my EasyBet account on 8 May 2026. The money left my Nedbank account (confirmed by 4 separate Nedbank agents) but was never credited to my EasyBet account and never refunded. EasyBet reference: CS-1709563. I have contacted EasyBet support over 15 times across live chat and email. Every response is the same generic template — different agent name, same words. Their own T&Cs Clause 22.3 required resolution within 7 business days. That deadline expired on 19 May 2026. OZOW located the transactions and escalated to their Finance team. EasyBet's FICA team just sent me the same auto-response asking for proof of payment — for the 5th time. A formal complaint is now lodged with the Eastern Cape Gambling Board. I want my R200 back.
Helpful (0)
Replies (3)0
Replies (3)Easybet's replyOfficial
26 May 2026, 00:50Hi there,
Thank you for reaching out, for sharing your feedback, and for providing the details regarding your experience. We sincerely acknowledge the frustration and inconvenience this situation has caused you, especially after the multiple follow-ups you have already made regarding your R200 OZOW Instant EFT deposit.
We completely understand how disappointing this experience has been, and we want to assure you that this is not the level of service or experience we want any of our members to go through. Please know that your case is actively being worked on together with both our Finance Team and OZOW’s Finance Team in order to reach a proper resolution as soon as possible.
As part of the ongoing investigation, we have recently received feedback from OZOW advising that, in order for them to proceed with the refund process, a bank confirmation letter is required from your side. Once the bank confirmation letter is provided, we will immediately forward it to OZOW for further processing.
Once again, we sincerely apologize for the inconvenience caused and appreciate your patience throughout this process. Rest assured that we are actively working on this matter and remain committed to assisting you until this has been resolved.
Thank you for reaching out, for sharing your feedback, and for providing the details regarding your experience. We sincerely acknowledge the frustration and inconvenience this situation has caused you, especially after the multiple follow-ups you have already made regarding your R200 OZOW Instant EFT deposit.
We completely understand how disappointing this experience has been, and we want to assure you that this is not the level of service or experience we want any of our members to go through. Please know that your case is actively being worked on together with both our Finance Team and OZOW’s Finance Team in order to reach a proper resolution as soon as possible.
As part of the ongoing investigation, we have recently received feedback from OZOW advising that, in order for them to proceed with the refund process, a bank confirmation letter is required from your side. Once the bank confirmation letter is provided, we will immediately forward it to OZOW for further processing.
Once again, we sincerely apologize for the inconvenience caused and appreciate your patience throughout this process. Rest assured that we are actively working on this matter and remain committed to assisting you until this has been resolved.
Best regards,
Easybet's reply26 May 2026, 00:50
Official
Hi there,
Thank you for reaching out, for sharing your feedback, and for providing the details regarding your experience. We sincerely acknowledge the frustration and inconvenience this situation has caused you, especially after the multiple follow-ups you have already made regarding your R200 OZOW Instant EFT deposit.
We completely understand how disappointing this experience has been, and we want to assure you that this is not the level of service or experience we want any of our members to go through. Please know that your case is actively being worked on together with both our Finance Team and OZOW’s Finance Team in order to reach a proper resolution as soon as possible.
As part of the ongoing investigation, we have recently received feedback from OZOW advising that, in order for them to proceed with the refund process, a bank confirmation letter is required from your side. Once the bank confirmation letter is provided, we will immediately forward it to OZOW for further processing.
Once again, we sincerely apologize for the inconvenience caused and appreciate your patience throughout this process. Rest assured that we are actively working on this matter and remain committed to assisting you until this has been resolved.
Thank you for reaching out, for sharing your feedback, and for providing the details regarding your experience. We sincerely acknowledge the frustration and inconvenience this situation has caused you, especially after the multiple follow-ups you have already made regarding your R200 OZOW Instant EFT deposit.
We completely understand how disappointing this experience has been, and we want to assure you that this is not the level of service or experience we want any of our members to go through. Please know that your case is actively being worked on together with both our Finance Team and OZOW’s Finance Team in order to reach a proper resolution as soon as possible.
As part of the ongoing investigation, we have recently received feedback from OZOW advising that, in order for them to proceed with the refund process, a bank confirmation letter is required from your side. Once the bank confirmation letter is provided, we will immediately forward it to OZOW for further processing.
Once again, we sincerely apologize for the inconvenience caused and appreciate your patience throughout this process. Rest assured that we are actively working on this matter and remain committed to assisting you until this has been resolved.
Best regards,
NM
Nkateko M's updateReviewer Update
26 May 2026, 02:10Hi,
Thank you for responding. Wouldn't it be easier if they just loaded my Easybet account?. If not they can refund my Capitec Account. Where should I send the confirmation letter?
Thank you for responding. Wouldn't it be easier if they just loaded my Easybet account?. If not they can refund my Capitec Account. Where should I send the confirmation letter?
NM
Nkateko M's update26 May 2026, 02:10
Reviewer Update
Hi,
Thank you for responding. Wouldn't it be easier if they just loaded my Easybet account?. If not they can refund my Capitec Account. Where should I send the confirmation letter?
Thank you for responding. Wouldn't it be easier if they just loaded my Easybet account?. If not they can refund my Capitec Account. Where should I send the confirmation letter?
Easybet's replyOfficial
26 May 2026, 04:29Hi,
Thank you for your response and understanding.
Unfortunately, we would still require the document as requested by OZOW in order for them to further proceed with the investigation and process the refund accordingly. We truly appreciate your cooperation and patience during this time.
You are welcome to send the bank confirmation letter through any of the following channels:Live Chat: EasyBet Live Chat
Email: [email protected]
Once received, we will immediately forward the document to the relevant team for continuation of the process.
Kind regards,
EasyBet Support
Thank you for your response and understanding.
Unfortunately, we would still require the document as requested by OZOW in order for them to further proceed with the investigation and process the refund accordingly. We truly appreciate your cooperation and patience during this time.
You are welcome to send the bank confirmation letter through any of the following channels:Live Chat: EasyBet Live Chat
Email: [email protected]
Once received, we will immediately forward the document to the relevant team for continuation of the process.
Kind regards,
EasyBet Support
Best regards,
Easybet's reply26 May 2026, 04:29
Official
Hi,
Thank you for your response and understanding.
Unfortunately, we would still require the document as requested by OZOW in order for them to further proceed with the investigation and process the refund accordingly. We truly appreciate your cooperation and patience during this time.
You are welcome to send the bank confirmation letter through any of the following channels:Live Chat: EasyBet Live Chat
Email: [email protected]
Once received, we will immediately forward the document to the relevant team for continuation of the process.
Kind regards,
EasyBet Support
Thank you for your response and understanding.
Unfortunately, we would still require the document as requested by OZOW in order for them to further proceed with the investigation and process the refund accordingly. We truly appreciate your cooperation and patience during this time.
You are welcome to send the bank confirmation letter through any of the following channels:Live Chat: EasyBet Live Chat
Email: [email protected]
Once received, we will immediately forward the document to the relevant team for continuation of the process.
Kind regards,
EasyBet Support
Best regards,