Based on recent customer reviews, Webtickets delivers exceptionally strong customer support through its WhatsApp and chat channels, with named agents like Quanita, Kaylin, and Sabri consistently praised for speed and friendliness. However, recurring platform instability during high-demand periods and unresolved payment or refund disputes create significant friction for a notable minority of customers, dragging down otherwise strong scores in Platform, Product & Experience (3.2) and Withdrawals, Payouts & Billing (3.0).
Top Strengths:
- •Customer Support & Communication: Customers consistently praise named agents like Quanita, Kaylin, Sabri, and Aakifah for fast, friendly, and effective WhatsApp support. Issues such as date changes and booking queries are resolved within minutes.
TrustIndex
7.3
Score
Ranking
#6
in Entertainment & Gaming
NPS Score
71
Recommended: Very Likely
Apr '25 - Mar '26
Recent reviews (141)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperiencePopular mentions
1 reviews | Active since Jan 2020
No communication - no care
I wanted to see Judith Sepuma last Saturday 28 Feb at Theatre of Marcellus, Emperors Palace. I had downloaded the tickets that same afternoon. Arriving on time on location, the theater is closed and locked. Nobody at Emperors Palace had information. We were sent to the conference center, on the opposite end of the casino. No event was happening there. No help could be found. Cleaning staff suggested we go to the Winner's Circle. Long walk back to where we came from. Nobody there had any information. As we passed again in front of the theater, other patrons looked just as bewildered and helpless. They told us the date on your website had been changed just then without any prior communication. How is that possible? You have my cell no. and email. The event did not get re-scheduled at 19h00 on Saturday 28 Feb. This is terrible service, the evening was utterly ruined, we ran around being sent from pillar to post - because of your lack of communication.
1 reviews | Active since Jan 2020
No communication - no care
I wanted to see Judith Sepuma last Saturday 28 Feb at Theatre of Marcellus, Emperors Palace. I had downloaded the tickets that same afternoon. Arriving on time on location, the theater is closed and locked. Nobody at Emperors Palace had information. We were sent to the conference center, on the opposite end of the casino. No event was happening there. No help could be found. Cleaning staff suggested we go to the Winner's Circle. Long walk back to where we came from. Nobody there had any information. As we passed again in front of the theater, other patrons looked just as bewildered and helpless. They told us the date on your website had been changed just then without any prior communication. How is that possible? You have my cell no. and email. The event did not get re-scheduled at 19h00 on Saturday 28 Feb. This is terrible service, the evening was utterly ruined, we ran around being sent from pillar to post - because of your lack of communication.
1 reviews | Active since Jan 2020
Great Service
Dear Leigh, Mymoena and your team Thank you so much for all your assistance over the past few weeks and months with all the back and forth. We had 2 really amazing shows. Thank you for being on top of things all the time and giving such great service consistently! I really appreciate it! Best regards Selim Kagee
1 reviews | Active since Jan 2020
Great Service
Dear Leigh, Mymoena and your team Thank you so much for all your assistance over the past few weeks and months with all the back and forth. We had 2 really amazing shows. Thank you for being on top of things all the time and giving such great service consistently! I really appreciate it! Best regards Selim Kagee
1 reviews | Active since Jan 2020
Sififo Nene show @ Emperors.
Worst organiser at the Sifiso Nene show at emperors. Been in a line since 7pm and show started at 8. Organizers are a **** show.
1 reviews | Active since Jan 2020
Sififo Nene show @ Emperors.
Worst organiser at the Sifiso Nene show at emperors. Been in a line since 7pm and show started at 8. Organizers are a **** show.
1 reviews | Active since Jan 2020
Bad customer experience
I bought Joburg Zoo tickets and tried to change the date due to the weather and the person assisting me made me believe I can reschedule. Only to tell me I can’t, on the 11th email she says unfortunately she just checked and I can’t change the date. You couldn’t establish this on the second email though than dragging it and raising my hopes high😔 Sabri!
1 reviews | Active since Jan 2020
Bad customer experience
I bought Joburg Zoo tickets and tried to change the date due to the weather and the person assisting me made me believe I can reschedule. Only to tell me I can’t, on the 11th email she says unfortunately she just checked and I can’t change the date. You couldn’t establish this on the second email though than dragging it and raising my hopes high😔 Sabri!
1 reviews | Active since Jan 2020
Excellent service regarding a double booking
Excellent service regarding a double booking. Quick response, within a hour, my problem was solved! Wow
1 reviews | Active since Jan 2020
Excellent service regarding a double booking
Excellent service regarding a double booking. Quick response, within a hour, my problem was solved! Wow
1 reviews | Active since Jan 2020
Good efficient service on WhatsApp
Good efficient service on WhatsApp. Although I would prefer a human
1 reviews | Active since Jan 2020
Good efficient service on WhatsApp
Good efficient service on WhatsApp. Although I would prefer a human
1 reviews | Active since Jan 2020
I needed to change the date on some theater tickets and was helped by Quanita
I needed to change the date on some theater tickets and was helped by Quanita. She sorted me out in under 5 minutes. Absolutely excellent service.
1 reviews | Active since Jan 2020
I needed to change the date on some theater tickets and was helped by Quanita
I needed to change the date on some theater tickets and was helped by Quanita. She sorted me out in under 5 minutes. Absolutely excellent service.
1 reviews | Active since Jan 2020
I booked the wrong t...
I booked the wrong time for a performance and Kay was fantastic at quickly responding to my email and changing the tickets for me.
1 reviews | Active since Jan 2020
I booked the wrong t...
I booked the wrong time for a performance and Kay was fantastic at quickly responding to my email and changing the tickets for me.