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Webtickets
Verified Business
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Scores reflect the Overall AI Score for each category
Scores reflect the Overall AI Score for each category
Based on recent customer reviews, Webtickets earns strong praise for its WhatsApp support team and agents like Quanita, Sabri, Kaylin and Kay, who resolve date changes, refunds and booking errors within minutes. Customers describe service as fast, friendly and efficient. Frustrations centre on website glitches, payment failures during high traffic, broken renewal flows, and inconsistent communication around event changes and disputed transactions.
TrustIndex
8.4
Ranking
#2
in Ticketing & Events
NPS Score
75
Recommended: Very Likely
Jul '25 - Jun '26
Based on recent customer reviews, Webtickets earns strong praise for its WhatsApp support team and agents like Quanita, Sabri, Kaylin and Kay, who resolve date changes, refunds and booking errors within minutes. Customers describe service as fast, friendly and efficient. Frustrations centre on website glitches, payment failures during high traffic, broken renewal flows, and inconsistent communication around event changes and disputed transactions.
Webtickets's biggest strength, according to Hellopeter's AI analysis, is Customer Support & Communication. WhatsApp support is the standout channel, with named agents Quanita, Sabri, Kaylin, Kay, Aakifah and Charlene repeatedly praised for resolving date changes, refunds and ticket issues within minutes. Customers feel valued and call out individual agents by name.
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Jan 2020
Good Day, I would like to formally provide feedback on the service I received from Sabri. He was sincere, professional, and patient in handling my matter, ensuring that it was resolved promptly and effectively. I would like to commend him with a well‑deserved thumbs up and a 5‑star rating for his outstanding service.
1 reviews | Active since Jan 2020
Good Day, I would like to formally provide feedback on the service I received from Sabri. He was sincere, professional, and patient in handling my matter, ensuring that it was resolved promptly and effectively. I would like to commend him with a well‑deserved thumbs up and a 5‑star rating for his outstanding service.
1 reviews | Active since Jan 2020
All i have is the person that helped me over email's Name. Jody, i really am impressed with your help and that fact that you didnt need to hep me the way you did. You saw my issue and went the extra mile. Thank you JODY!!!!!
1 reviews | Active since Jan 2020
All i have is the person that helped me over email's Name. Jody, i really am impressed with your help and that fact that you didnt need to hep me the way you did. You saw my issue and went the extra mile. Thank you JODY!!!!!
1 reviews | Active since Jan 2020
I struggled to buy the tickets, it automatically selected two tickets when I only wanted one. I then used the whatsapp line and spoke to Sabri. He sorted it out within 5 minutes. That is amazing service
1 reviews | Active since Jan 2020
I struggled to buy the tickets, it automatically selected two tickets when I only wanted one. I then used the whatsapp line and spoke to Sabri. He sorted it out within 5 minutes. That is amazing service
1 reviews | Active since Jan 2020
I would like to thank Kaylin for her excellent service. She was kind, helpful, and patient throughout the entire process. She took the time to assist me, answered my questions clearly, and made the experience smooth and stress-free. Her professionalism and positive attitude are truly appreciated. Thank you, Kaylin, for your outstanding support.
1 reviews | Active since Jan 2020
I would like to thank Kaylin for her excellent service. She was kind, helpful, and patient throughout the entire process. She took the time to assist me, answered my questions clearly, and made the experience smooth and stress-free. Her professionalism and positive attitude are truly appreciated. Thank you, Kaylin, for your outstanding support.
1 reviews | Active since Jan 2020
Best company that I dealt with. when there are issues, they find a way to go deeper in resolving the issue and also, they provide updates. My situation was very complex about suspicion of error debit, but they manage to get to the bottom of it. Thanks very much to the finance (Shareen Abrahams) and the team.
1 reviews | Active since Jan 2020
Best company that I dealt with. when there are issues, they find a way to go deeper in resolving the issue and also, they provide updates. My situation was very complex about suspicion of error debit, but they manage to get to the bottom of it. Thanks very much to the finance (Shareen Abrahams) and the team.
The most common complaint about Webtickets, based on Hellopeter's AI analysis of recent customer reviews, is Platform, Product & Experience. Website usability draws repeated criticism: payment failures during Black Friday and high-traffic events, broken Kirstenbosch membership renewal flows, incorrect Loftus seating maps, and difficulty locating support contacts. Customers describe the ticketing system as clumsy and outdated despite easy ticket retrieval.
Webtickets scores 4.2 out of 5 on Hellopeter's AI analysis of service quality in Ticketing & Events, compared to the Ticketing & Events industry average of 2. Their strongest theme is Customer Support (4.6); their weakest is Platform Experience (3.4). The top AI-rated Ticketing & Events business on Hellopeter is Webtickets (4.2). How is the AI Score calculated? →
Webtickets has a TrustIndex of 8.4 out of 10 on Hellopeter, based on 124 reviews in the last 12 months. Hellopeter has tracked Webtickets across 366 total reviews. How is the TrustIndex calculated? →