Sihle B

INCOMPETENCE FROM STER-KINEKOR

I am beyond frustrated with the level of service from. On 11 May 2026, I lodged a detailed complaint regarding multiple issues experienced at Ster-Kinekor Carnival City, including operational failures inside the cinema and poor customer service. I received a case number shortly afterwards, which created the impression that the matter would actually be investigated and resolved. It is now 22 May 2026 and nobody has bothered to contact me. No update, no apology, no resolution, absolutely nothing. To make matters worse, I tried contacting customer support directly and was left holding for 20 minutes without assistance. I have also attempted multiple times to cancel my subscription through both the app and website, but neither platform works properly. The cancellation process is clearly not functioning, yet customers are still expected to continue paying. This entire experience has been incredibly disappointing. Between the repeated cinema issues, the lack of communication, the poor support experience, and now the inability to cancel my subscription, it honestly feels like customer concerns are simply ignored once payment has been taken. A premium cinema brand should not operate like this.