Poor Service - Customer Service is appalling

Their customer service is appalling. They were supposed to refund me on the 01st of May 2026, today is the 28th to find they never contacted me to inform me they require a statement as proof they didn't refund me and that only after I enquired. I made contact on the 05th and was told that it will take 7 days, today 28 May they request a bank statement. Clearly they are not doing their job right. Terrible service. That's why people don't want to make use of cinemas anymore, soon they will be completely out of business