Contact Centre always busy, hold for hours with no answer

My son bought a ticket to watch a movie, I decided to buy him a ticket using the Edgards club which is cheaper. I didn't get the 1 ticket online but Irene Ster-Kinekor was able to see it on their screen and decided to join him and bought a ticket there. We asked for a refund for the other ticket which my son bought and they said they could not and needed to call their online Centre which didn't pick up and eventually cut the call. I sent an email with details of my request which they responded to asking for the ticket number of the ticket they never sent me a WhatsApp for but was retrieved on system by the ster-kinekor Irene. Today I have tried to call them and there too they did not answer. I downloaded their app which was also a waste of my time as I cannot login due to forgetting my password. When I do a password reset it also gives an error all the time. This is the kind of service one does not expect. I am not sure why the password reset is giving me errors but I gave up eventually. Just need my refund and we will rather use NuMetro to watch movies next time.