Bad customer service

Good day I emailed Sterkinicor on Monday to cancel booking 8+ hours before showtime. I got an acknowledgement but no cancellation voucher yet. I was advised that a consultant will get hold of me soon to make new arrangement and nothing is happening I have try all their platform to send the request after acknowledging they don't come come back to me. I tried the customer care number the robot keep on promoting the app over and over again without taking me to a consultant. I requested a date for today from Monday. I send a message today I was advised that it has been escalated and it is 3 hours to movie time I am frustrated with their service. I keep getting new ref numbers. Re: [#SK0054786] [#SK0054794] Ster-Kinekor case has been logged [#SK0055280] SK0055247