TrustIndex
2.5
Score
NPS Score
-59
Recommended: Unlikely
Apr '25 - Mar '26
Recent reviews (57)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Jan 2020
Unaanou cement Delay and No Respect
I arrived at the station on time as always only to wait more than 40 minutes without any announcement being made at the Marlboro Gautrain station. Mind you this is my time to get to work and had there been an announcement I would have easily left the station on time and headed to take a taxi and be at work on time. At this point I had failed to report the lateness to work on time and only when the onboarding time has passed did they decide to announce the delay. This is so frustrating and stupid not to mention the lack of ****ing respect the Gautrain staff has for commuters. This is my job which I need and they're at work failing to do their's.
1 reviews | Active since Jan 2020
Unaanou cement Delay and No Respect
I arrived at the station on time as always only to wait more than 40 minutes without any announcement being made at the Marlboro Gautrain station. Mind you this is my time to get to work and had there been an announcement I would have easily left the station on time and headed to take a taxi and be at work on time. At this point I had failed to report the lateness to work on time and only when the onboarding time has passed did they decide to announce the delay. This is so frustrating and stupid not to mention the lack of ****ing respect the Gautrain staff has for commuters. This is my job which I need and they're at work failing to do their's.
1 reviews | Active since Jan 2020
Gautrain Station Centurion
I bought 10 trips on the 3rd March at the Gautrain station in Centurion to Park Station. The product end date on the App was the 21st of March. When I went to the Gautrain station this morning my trips had expired. I had no choice but to buy another ticket. The agent at the Gautrain Station didn't explain to me how the product worked except to say that I have 10 days. I am not happy with the service because this is a costly product. I have lodged a complaint because I cannot afford to lose those 4 trips and had I know that the end of product is not the same as the expiration date, I wouldn't have this problem. Kindly assist with a refund of those 4 trips.
1 reviews | Active since Jan 2020
Gautrain Station Centurion
I bought 10 trips on the 3rd March at the Gautrain station in Centurion to Park Station. The product end date on the App was the 21st of March. When I went to the Gautrain station this morning my trips had expired. I had no choice but to buy another ticket. The agent at the Gautrain Station didn't explain to me how the product worked except to say that I have 10 days. I am not happy with the service because this is a costly product. I have lodged a complaint because I cannot afford to lose those 4 trips and had I know that the end of product is not the same as the expiration date, I wouldn't have this problem. Kindly assist with a refund of those 4 trips.
1 reviews | Active since Jan 2020
Incorrect charge and non assistance
I was incorrectly charged and now my emails and calls are getting ignored. Time periods have lapsed and I’ve sent all my info and I told different things and unfulfilled promises.
1 reviews | Active since Jan 2020
Incorrect charge and non assistance
I was incorrectly charged and now my emails and calls are getting ignored. Time periods have lapsed and I’ve sent all my info and I told different things and unfulfilled promises.
1 reviews | Active since Jan 2020
Rosebank gautrain security
I accidentally locked myself out of my car. The security personnel at Rosebank gautrain helped me unlock it and saved me from having to get a locksmith. Very grateful for them and they are always very kind 🙏🏿 ❤️ Great human beings
1 reviews | Active since Jan 2020
Rosebank gautrain security
I accidentally locked myself out of my car. The security personnel at Rosebank gautrain helped me unlock it and saved me from having to get a locksmith. Very grateful for them and they are always very kind 🙏🏿 ❤️ Great human beings
1 reviews | Active since Jan 2020
Complaint
Ref no: 33139; 33148; 33149 Email with detailed explanation shared with Gautrain customer service. Requesting assistance. Same generic response received. Could a consultant please read the request and provide proper response
1 reviews | Active since Jan 2020
Complaint
Ref no: 33139; 33148; 33149 Email with detailed explanation shared with Gautrain customer service. Requesting assistance. Same generic response received. Could a consultant please read the request and provide proper response
1 reviews | Active since Jan 2020
Useless at providing info
They are terribly useless with their online chats providing information.
1 reviews | Active since Jan 2020
Useless at providing info
They are terribly useless with their online chats providing information.
1 reviews | Active since Jan 2020
Gautrain Poor Service Delivery and Increased Pricing
Poor service delivery although the price keeps increasing. They insist on providing a 4-car train during peak time and that results in clients standing on the train and the train being overcrowded. It's really getting out of hand, and it is becoming more and more evident that Govt services keep being below standard.
1 reviews | Active since Jan 2020
Gautrain Poor Service Delivery and Increased Pricing
Poor service delivery although the price keeps increasing. They insist on providing a 4-car train during peak time and that results in clients standing on the train and the train being overcrowded. It's really getting out of hand, and it is becoming more and more evident that Govt services keep being below standard.
1 reviews | Active since Jan 2020
Pathetic service
On the Morning of the 28th Jan 2026 I boarded Gautrain from Hatfiled to Centurion. As I checked out (green arrow allowing exit from my side), I used my bank card and the turnstile gave a red beep meaning the card was not read. An aggressive security demonstrated that I should use the next exit point, which I did. They actually had issues with their entry/exit points that week. So they charged me a penalty fee of R260 for taping out twice. Then I went to the station and I was advised to claim my money back. They were responding quickly when I was struggling to load the claim, and ever since the 4th Feb, they have never responded to me.
1 reviews | Active since Jan 2020
Pathetic service
On the Morning of the 28th Jan 2026 I boarded Gautrain from Hatfiled to Centurion. As I checked out (green arrow allowing exit from my side), I used my bank card and the turnstile gave a red beep meaning the card was not read. An aggressive security demonstrated that I should use the next exit point, which I did. They actually had issues with their entry/exit points that week. So they charged me a penalty fee of R260 for taping out twice. Then I went to the station and I was advised to claim my money back. They were responding quickly when I was struggling to load the claim, and ever since the 4th Feb, they have never responded to me.