PN
Patisa N
Active since Feb 2016
13
Reviews
0
Industries
Reviews
13 reviews3 weeks ago
Disgraceful Treatment of Elderly Passenger With Mobility Challenges – Missed Flight and Emotional Distress
Dear Gautrain and FlySafair Customer Service, I am writing to formally lodge a complaint regarding the unacceptable and deeply distressing treatment my family and I received on 15 May 2026 while traveling through Gautrain to catch FlySafair flight FA382. I was traveling with my elderly mother, who has mobility and cognitive challenges and required wheelchair assistance to reach the FlySafair check-in area. Gautrain staff refused to assist us, repeatedly stating that they were “not allowed” to wheel passengers to FlySafair check-in. At the same time, no FlySafair wheelchair assistance was available when we urgently needed it. What made this experience even more shocking was the complete lack of compassion shown toward my mother. Staff watched us struggling while we were clearly under pressure and trying to make our flight to attend a funeral in the Eastern Cape. My mother even fell in front of Gautrain staff, yet there was still no urgency, empathy, or willingness to assist us properly. Instead, we were made to feel like a burden and treated with complete disregard and humiliation. It felt as though the wheelchair was being guarded as if we intended to ***** it, rather than being used to assist an elderly passenger in distress. The treatment we received was inhumane, degrading, and completely unbecoming of services that claim to accommodate elderly passengers and people living with disabilities or mobility challenges. As a direct result of this failure and lack of coordination between Gautrain and FlySafair: We missed our flight. We suffered emotional distress during an already painful time. We were forced to take a 15-hour bus trip to the Eastern Cape for a funeral. This was not merely an inconvenience. It was a traumatic and exhausting experience that could have been avoided with basic compassion, communication, and proper accessibility support. I request the following: A formal explanation as to why wheelchair assistance was denied. Clarification of Gautrain and FlySafair accessibility policies regarding elderly passengers and those with mobility or cognitive challenges. An explanation of why no alternative assistance was offered after my mother fell. Details on what corrective measures will be implemented to ensure other vulnerable passengers are not treated this way. Consideration of compensation for the missed flight, emotional distress, and additional travel costs we incurred. Accessibility and dignity are basic human rights. Elderly passengers and people with disabilities should never be treated as though they are inconveniences. Gautrain and FlySafair can and must do better. I look forward to your urgent response and resolution to this matter. Sincerely,
0 replies
3 weeks ago
Elderly Passenger Left Stranded – Missed Flight Due to No Wheelchair Assistance
I am deeply disappointed with FlySafair and the experience we had at OR Tambo. My elderly mother, who has mobility and cognitive challenges, was left stranded because the airline insists that passengers must check in first before receiving a wheelchair. This makes absolutely no sense for elderly people who cannot stand in long queues or be left alone. Because of this failure, we missed our flight to East London. When we tried to explain the situation, the staff were rude, dismissive, and showed no empathy. They did not consider my mother’s mobility issues, her knee problems, or her cognitive limitations. There was no urgency, no support, and no understanding. We were forced to take a long‑distance bus instead. My mother had to sit for 15 painful hours, something that could have been avoided if FlySafair had proper systems and compassion for elderly passengers. This experience caused us emotional distress and physical discomfort. It is unacceptable that an airline operating in a major airport cannot provide basic wheelchair assistance before check‑in. I am requesting accountability, a review of this process, and corrective action to ensure elderly passengers are treated with dignity and care.
0 replies
3 months ago
Exploitation of the Elderly
Complaint: Vodacom Exploiting Elderly Customers I am outraged by Vodacom’s ********* call centre practices that deliberately target vulnerable elderly people. My mother, who struggles with cognitive issues, has been pressured into taking out more than five contracts she does not need, understand, or use. This is exploitation, pure and simple. I have repeatedly contacted Vodacom, asking them to remove her from their calling list and to flag her account so she is protected from further predatory sales. Despite these requests, Vodacom continues to call her. I have also written to Vodacom directly, but they have ignored my appeals. This is not just poor service — it is exploitation of the elderly for profit. Vodacom is failing in its duty of care to protect vulnerable customers, and instead is taking advantage of them. I demand immediate action: - Cancel all unnecessary contracts signed under these circumstances. - Flag her account permanently to stop further calls. - Provide a formal response acknowledging this issue and outlining steps Vodacom will take to protect elderly customers from predatory sales tactics. Vodacom’s silence and inaction are unacceptable. Elderly people deserve protection, dignity, and respect — not to be treated as easy targets for profit.
2 replies
6 months ago
Extremely Frustrating Experience – Lack of Accountability
Extremely Frustrating Experience – Lack of Accountability They do not show respect to the people they service, for some time now and unfortunately, I have been dealing with Trafalgar for some time now, the experience has been very disappointing. Delays on essential maintenance issues are constant. Despite repeated follow-ups, there is a lot of talk but very little action. Whenever delays are raised, the response is often that it’s a Trustee issue. From my experience, it is clear that this is not the case—the delays are due to the management team’s lack of timely action and accountability. Communication may be frequent, but it does not translate into solutions. Residents are even leaving the complex because of the slow administration. I expected professionalism and efficiency, but instead, there is frustration, delays, and endless emails chasing action. Others should be aware that if you need reliable service and accountability, this management company may not meet your expectations.
0 replies
17 months ago
Horrible experience by intercape mainliner
I am appalled by the treatment passengers receive from this bus. Starting with a three-hour delay in departure at 8:30 pm when it was meant to leave at 5:25 pm, things only got worse. The driver even slept at the wheel, causing an accident. Rather than taking responsibility, the driver shifted blame to his sleeping partner, leaving us to deal with the consequences. After a sleepless night waiting for a replacement bus that never arrived, we endured a 25-hour journey with unhelpful staff and terrible service. To top it off, the bus broke down near midrand due to a lack of diesel, yet the company showed no sense of accountability. It's clear that passenger well-being is not a priority for them, and their incompetence shines through in the multiple excuses they make. I am sure they wanted to kill us. They are very unprofessional. This was a intercape mainliner traveling on the 27th Friday to Johannesburg via pietmaritzburg. We got home Saturday at 7pm, we had to use Uber to get to our homes. Very unprofessional behaviour. I am still very traumatized by this experience.
0 replies
22 months ago
Poor service, and incorrect readings
I have been experiencing issues with this company I live alone, and they insist that they do not estimate electricity usage. However, it does matter whether there is load shedding or not. My meter bill is very expensive, and they blame winter, etc. I have been dealing with this problem for years now, and when I call, I feel disempowered by them. They say electricity tariffs are high and give me excuses. I have requested a proper investigation of my meter to see if it has been tampered with because none of this makes sense. Recently, they informed me that they would charge me R950 for the investigation. This seems completely unfair, and it appears to be a tactic to discourage customers from pursuing their concerns further. I am appalled by how they treat people. I am already struggling with their high readings and now they want me to pay an additional fee to check their readings, which they claim are not estimates. I feel as though I am being taken advantage of. This situation occurs every year, and I want to know who else is using my electricity.
0 replies
34 months ago
Takealot customer services and their fine print not clear and they penalise their customers.
Customer service a lady called Fatima E, I asked and begged to return a product, she did not even hear me, the terms and conditions for Takealot are not clear about returning a product within 6 months. The period expired on the 14, and on the 17 of August 2023 when I tried to return the product, they said no. I am not happy and I have been a customer for Takealot for many years, they couldn't even hear me. I was out of time for almost 3 months, and I couldn't have returned the product. They do not value their customers and they take their customers for granted.
0 replies
43 months ago
Horrible service at SARS, I have no words, I am shocked, it is not fair
I am not sure if they are running a mafia/ secret business or not, you can't even find one single person to assist you with directives, just one single person, I am shocked. When I wanted to complain they said it will take another 21 days for the issue to be resolved, but they do not seem to care. I even went to the branch in person but did not receive help, after many calls to the call center and escalation with no callbacks, no one will call you back about your issue. 3 weeks just to get an explanation it's a mission. I am close to giving up because I am convinced that they do not want to serve the people. The call center does not have answers and people in the branch do not have answers and do not even want to refer you to the right people. I am told they are not allowed. Horrible service.
0 replies
44 months ago
Hosting for a website that is down
I have asked MWEB for help so that they can stop charging me for hosting a website that is down. I also can not find the developer who registered the domain in his name. I did not get any help with regard to this. I find it unfair that they are not willing to help me but they want to charge me for free. What is the point of being charged for hosting for a website that is down.
0 replies
44 months ago
Watch out for this company I am convinced that they have scammed more people
Worst service ever, the owner David, stole money from me, he frustrated me for the whole year, they don't deliver on the promise. they will cause you a headache, customer service is so poor. I do not even know who is trusting this company with their business. I am still waiting for him to remove his name and contacts from the hosting company. I am paying for a website that is not even existing. They will also give you a big attitude when you complain. I do not care attitude while you are losing money because of them. Do not work with them, please
0 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
2 (15.384615384615385%)
1 Star
11 (84.61538461538461%)