Trafalgar
Claimed Business
AI Review Summary
Based on recent customer reviews, Trafalgar is drawing significant dissatisfaction from tenants, owners, and body corporate members across multiple South African branches. A recurring theme is unresponsive communication, with customers consistently mentioning ignored emails, delayed maintenance, and unresolved billing disputes. Many reviewers describe difficulties recovering deposits, perceived unfair levy charges, and aggressive legal threats for minor arrears. Staff conduct, particularly at the Durban and East London branches, is frequently flagged as dismissive or confrontational. Customers also raise concerns around accountability, financial transparency, and the handling of vulnerable or elderly clients.
Performance(last 12 months):
Trustindex Rating
1.7TrustIndex
1.7
Review Distribution
1|31 Reviews
Jul '25 - Jun '26
Recent reviews (31)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceA
Anonymous
1 reviews | Active since Jan 2020
27 May 2026, 10:30
Trafalgar disgusting and pathetic service
Disgusting and pathetic service from everyone especially Siya!!!!! Lighting struck my unit 1 of the trustees sent a maintenance person out. When I asked Siya to investigate he asked me for the details of the maintenance person. I constantly have to follow up. Today he had a nerve to tell me he assisted me on a Saturday, he then proceeded to tell me I must send him a summary of my convo with the trustee as if I work for trafalgar. I am still waiting for the quote I am still waiting for them to tell me what the insurance says. I am still waiting for him to send me their complaints department, I have never in my life experienced such poor service sies, what a disgrace for a company to have such an employee. If this does not get resolved this week I am laying a complaint with the CSOS
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Anonymous
1 reviews | Active since Jan 2020
27 May 2026, 10:30
Trafalgar disgusting and pathetic service
Disgusting and pathetic service from everyone especially Siya!!!!! Lighting struck my unit 1 of the trustees sent a maintenance person out. When I asked Siya to investigate he asked me for the details of the maintenance person. I constantly have to follow up. Today he had a nerve to tell me he assisted me on a Saturday, he then proceeded to tell me I must send him a summary of my convo with the trustee as if I work for trafalgar. I am still waiting for the quote I am still waiting for them to tell me what the insurance says. I am still waiting for him to send me their complaints department, I have never in my life experienced such poor service sies, what a disgrace for a company to have such an employee. If this does not get resolved this week I am laying a complaint with the CSOS
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Anonymous
1 reviews | Active since Jan 2020
11 May 2026, 13:31
Extremely Poor Service
Submitted a query to Neill van Zyl relating to an excessive water bill on 03/04/2026, and till this day no constructive feedback has been provided.. you literally need to complain first before being attend to.
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Anonymous
1 reviews | Active since Jan 2020
11 May 2026, 13:31
Extremely Poor Service
Submitted a query to Neill van Zyl relating to an excessive water bill on 03/04/2026, and till this day no constructive feedback has been provided.. you literally need to complain first before being attend to.
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Anonymous
1 reviews | Active since Jan 2020
8 May 2026, 23:46
The way Trafalgar treats innocent clients, especially sick and elderly ones, is horrific! Trafalgar charged a client for 14 years for a bay they did not own
The way Trafalgar treats innocent clients, especially sick and elderly ones, is horrific! Trafalgar charged a client for 14 years for a bay they did not own. The Body Corporate won’t refund fully the invalid charges and Trafalgar won’t take responsibility for their error. The client's daughter emailed Trafalgar for months regarding the invalid charges. Trafalgar and the Body Corporate drew out the process of the refund and only agreed to refund 12 years and NO interest. Conveniently Trafalgar only notified the owner after sale of the unit that the Body Corporate position is final and the owner must take it up with the Ombudsman but they do not have jurisdiction after a unit is sold. Trafalgar suggested that as a last resort once it was no longer applicable! To make matters much worse, Trafalgar gave the incorrect section titles to the estate agent and caused the transfer to be delayed by 9 weeks. The pensioners therefore lost out on 9 weeks of interest and had to incur levies and rates for an extra 9 weeks.
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Anonymous
1 reviews | Active since Jan 2020
8 May 2026, 23:46
The way Trafalgar treats innocent clients, especially sick and elderly ones, is horrific! Trafalgar charged a client for 14 years for a bay they did not own
The way Trafalgar treats innocent clients, especially sick and elderly ones, is horrific! Trafalgar charged a client for 14 years for a bay they did not own. The Body Corporate won’t refund fully the invalid charges and Trafalgar won’t take responsibility for their error. The client's daughter emailed Trafalgar for months regarding the invalid charges. Trafalgar and the Body Corporate drew out the process of the refund and only agreed to refund 12 years and NO interest. Conveniently Trafalgar only notified the owner after sale of the unit that the Body Corporate position is final and the owner must take it up with the Ombudsman but they do not have jurisdiction after a unit is sold. Trafalgar suggested that as a last resort once it was no longer applicable! To make matters much worse, Trafalgar gave the incorrect section titles to the estate agent and caused the transfer to be delayed by 9 weeks. The pensioners therefore lost out on 9 weeks of interest and had to incur levies and rates for an extra 9 weeks.
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Anonymous
1 reviews | Active since Jan 2020
24 Apr 2026, 09:41
Trafalgar acting *********ly and *****ing from residents
Quick backstory: - Geyser broke in March - Had to go through Property Managers (Trafalgar - go search them on HelloPeter) - Excess: R5000 - Paid immediately - geyser replaced - Upon further investigation days later - it was discovered that owners were only liable to pay R1500, R3500 was supposed to be paid by Trafalgar's finance department (Trafex). - We notified Trafalgar and requested our repayment - we were notified that the R3500 is in fact due to us. - Sent all documents by Monday - They don't respond. Turns out I need to fill out a form that nobody told me about. - Filled it out and send it through the same Monday - Tuesday they say all documents are submitted, and they will stay in contact to keep me updated. - I have emailed since Wednesday, up until now - no response. - It is now Friday and I still have had no response. My questions are: 1) Do you report them to PPRA? How does one escalate? 2) Have they acted *******ly by pocketing residents' money that was SUPPOSED TO BE due to the owner??
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Anonymous
1 reviews | Active since Jan 2020
24 Apr 2026, 09:41
Trafalgar acting *********ly and *****ing from residents
Quick backstory: - Geyser broke in March - Had to go through Property Managers (Trafalgar - go search them on HelloPeter) - Excess: R5000 - Paid immediately - geyser replaced - Upon further investigation days later - it was discovered that owners were only liable to pay R1500, R3500 was supposed to be paid by Trafalgar's finance department (Trafex). - We notified Trafalgar and requested our repayment - we were notified that the R3500 is in fact due to us. - Sent all documents by Monday - They don't respond. Turns out I need to fill out a form that nobody told me about. - Filled it out and send it through the same Monday - Tuesday they say all documents are submitted, and they will stay in contact to keep me updated. - I have emailed since Wednesday, up until now - no response. - It is now Friday and I still have had no response. My questions are: 1) Do you report them to PPRA? How does one escalate? 2) Have they acted *******ly by pocketing residents' money that was SUPPOSED TO BE due to the owner??
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Anonymous
1 reviews | Active since Jan 2020
13 Apr 2026, 07:46
Extremely Poor Service & Ongoing Neglect- East London
I am extremely frustrated with the level of service I have received from Trafalgar Property Management since signing my lease in October 2025. Since moving in, I have reported numerous maintenance issues, yet little to nothing has been resolved. Every time I send an email, I receive the same generic response: “We will get someone to attend to the matter” — but no actual action is taken. Some of the major ongoing issues include: Broken window: The window cannot be repaired because the wooden frame is completely rotten. When it rains, the window shuts and has already broken. This has been reported multiple times, yet months later it still has not been replaced. With winter approaching, this is unacceptable. Yard maintenance: We are told we are responsible for maintaining the yard, yet it is extremely large and not manageable. The grass has grown as tall as me and has not been cut for almost three months. We have had to cut it ourselves out of fear of snakes. Electricity issue: Our flats are connected to the main house. When the main house runs out of electricity, our units are also affected — even if we still have electricity. We have reported this repeatedly. Recently, we were left without electricity for almost an entire day and were told that we must purchase electricity for the main house, which we do not have access to. We have to wait for someone to unlock it just to load electricity ourselves. This is completely unreasonable. Lack of response: Despite countless emails and complaints, no one follows through or provides real solutions. Today, we had to go to work without hot water and with un-ironed clothes due to the ongoing electricity issue. It is incredibly disappointing to pay rent on time every month, only to be ignored when serious issues arise. The lack of urgency, accountability, and basic tenant support is unacceptable. Unfortunately, options are limited in East London, and many properties fall under Trafalgar’s management. However, if given the choice, I would rather move elsewhere than continue dealing with this level of service. I strongly urge Trafalgar to take immediate action and address these ongoing issues.
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Anonymous
1 reviews | Active since Jan 2020
13 Apr 2026, 07:46
Extremely Poor Service & Ongoing Neglect- East London
I am extremely frustrated with the level of service I have received from Trafalgar Property Management since signing my lease in October 2025. Since moving in, I have reported numerous maintenance issues, yet little to nothing has been resolved. Every time I send an email, I receive the same generic response: “We will get someone to attend to the matter” — but no actual action is taken. Some of the major ongoing issues include: Broken window: The window cannot be repaired because the wooden frame is completely rotten. When it rains, the window shuts and has already broken. This has been reported multiple times, yet months later it still has not been replaced. With winter approaching, this is unacceptable. Yard maintenance: We are told we are responsible for maintaining the yard, yet it is extremely large and not manageable. The grass has grown as tall as me and has not been cut for almost three months. We have had to cut it ourselves out of fear of snakes. Electricity issue: Our flats are connected to the main house. When the main house runs out of electricity, our units are also affected — even if we still have electricity. We have reported this repeatedly. Recently, we were left without electricity for almost an entire day and were told that we must purchase electricity for the main house, which we do not have access to. We have to wait for someone to unlock it just to load electricity ourselves. This is completely unreasonable. Lack of response: Despite countless emails and complaints, no one follows through or provides real solutions. Today, we had to go to work without hot water and with un-ironed clothes due to the ongoing electricity issue. It is incredibly disappointing to pay rent on time every month, only to be ignored when serious issues arise. The lack of urgency, accountability, and basic tenant support is unacceptable. Unfortunately, options are limited in East London, and many properties fall under Trafalgar’s management. However, if given the choice, I would rather move elsewhere than continue dealing with this level of service. I strongly urge Trafalgar to take immediate action and address these ongoing issues.
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Anonymous
1 reviews | Active since Jan 2020
24 Mar 2026, 08:55
Trafalgar Property Management - ******* Issuance of Fines.
On 14 October 2025, I was *******ly fined for "unapproved" renovations. I had previously submitted all required documentation and followed up multiple times with Kayla Barnard and Kim Abrahams. I compiled a renovation timeline document detailing all the emails, calls and correspondence which they did not respond to. I politely requested this fine reversed and escalated to Lesley-Ann van Houwelingen. It has now been 5 months and the fine still does not reflect as reversed and Trafalgar continue to threaten me with legal action and repossession of my property by the Sheriff of the High Court.
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Anonymous
1 reviews | Active since Jan 2020
24 Mar 2026, 08:55
Trafalgar Property Management - ******* Issuance of Fines.
On 14 October 2025, I was *******ly fined for "unapproved" renovations. I had previously submitted all required documentation and followed up multiple times with Kayla Barnard and Kim Abrahams. I compiled a renovation timeline document detailing all the emails, calls and correspondence which they did not respond to. I politely requested this fine reversed and escalated to Lesley-Ann van Houwelingen. It has now been 5 months and the fine still does not reflect as reversed and Trafalgar continue to threaten me with legal action and repossession of my property by the Sheriff of the High Court.
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Anonymous
1 reviews | Active since Jan 2020
19 Mar 2026, 11:05
Dangerous Property Management
Live in their rentals at your own risk - you might not get your deposit back or even pay for a few extra months after you move out just for fun. If you do not have good lawyers avoid these people because they will damage your name, your credit and make you pay for it.
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Anonymous
1 reviews | Active since Jan 2020
19 Mar 2026, 11:05
Dangerous Property Management
Live in their rentals at your own risk - you might not get your deposit back or even pay for a few extra months after you move out just for fun. If you do not have good lawyers avoid these people because they will damage your name, your credit and make you pay for it.
0
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