Zubair L

Trafalgar acting *********ly and *****ing from residents

Quick backstory: - Geyser broke in March - Had to go through Property Managers (Trafalgar - go search them on HelloPeter) - Excess: R5000 - Paid immediately - geyser replaced - Upon further investigation days later - it was discovered that owners were only liable to pay R1500, R3500 was supposed to be paid by Trafalgar's finance department (Trafex). - We notified Trafalgar and requested our repayment - we were notified that the R3500 is in fact due to us. - Sent all documents by Monday - They don't respond. Turns out I need to fill out a form that nobody told me about. - Filled it out and send it through the same Monday - Tuesday they say all documents are submitted, and they will stay in contact to keep me updated. - I have emailed since Wednesday, up until now - no response. - It is now Friday and I still have had no response. My questions are: 1) Do you report them to PPRA? How does one escalate? 2) Have they acted *******ly by pocketing residents' money that was SUPPOSED TO BE due to the owner??