Extremely Poor Service & Ongoing Neglect- East London

I am extremely frustrated with the level of service I have received from Trafalgar Property Management since signing my lease in October 2025.

Since moving in, I have reported numerous maintenance issues, yet little to nothing has been resolved. Every time I send an email, I receive the same generic response: “We will get someone to attend to the matter” — but no actual action is taken.

Some of the major ongoing issues include:

Broken window: The window cannot be repaired because the wooden frame is completely rotten. When it rains, the window shuts and has already broken. This has been reported multiple times, yet months later it still has not been replaced. With winter approaching, this is unacceptable. Yard maintenance: We are told we are responsible for maintaining the yard, yet it is extremely large and not manageable. The grass has grown as tall as me and has not been cut for almost three months. We have had to cut it ourselves out of fear of snakes. Electricity issue: Our flats are connected to the main house. When the main house runs out of electricity, our units are also affected — even if we still have electricity. We have reported this repeatedly. Recently, we were left without electricity for almost an entire day and were told that we must purchase electricity for the main house, which we do not have access to. We have to wait for someone to unlock it just to load electricity ourselves. This is completely unreasonable. Lack of response: Despite countless emails and complaints, no one follows through or provides real solutions. Today, we had to go to work without hot water and with un-ironed clothes due to the ongoing electricity issue.

It is incredibly disappointing to pay rent on time every month, only to be ignored when serious issues arise. The lack of urgency, accountability, and basic tenant support is unacceptable.

Unfortunately, options are limited in East London, and many properties fall under Trafalgar’s management. However, if given the choice, I would rather move elsewhere than continue dealing with this level of service.

I strongly urge Trafalgar to take immediate action and address these ongoing issues.