MV
Matrix Vehicle Tracking
Verified Business
MV
Rated in:
Scores reflect the Overall AI Score for each category
Scores reflect the Overall AI Score for each category
Based on recent customer reviews, Matrix Vehicle Tracking faces deep dissatisfaction across nearly every service dimension. Customers report unanswered calls, ignored cancellation requests, continued debiting after termination, and credit bureau listings disputed by clients. While isolated agents like Philani Prince Mkhize and Nontobeko Khumalo earn praise, systemic failures in billing, communication, and emergency response dominate the feedback, eroding trust in a service customers depend on for safety.
TrustIndex
5.3
Ranking
#3
in Vehicle Tracking
NPS Score
-72
Recommended: Unlikely
Jul '25 - Jun '26
Based on recent customer reviews, Matrix Vehicle Tracking faces deep dissatisfaction across nearly every service dimension. Customers report unanswered calls, ignored cancellation requests, continued debiting after termination, and credit bureau listings disputed by clients. While isolated agents like Philani Prince Mkhize and Nontobeko Khumalo earn praise, systemic failures in billing, communication, and emergency response dominate the feedback, eroding trust in a service customers depend on for safety.
The most common complaint about Matrix Vehicle Tracking, based on Hellopeter's AI analysis of recent customer reviews, is Customer Service & Communication. Customers describe unreachable call centres, hold times exceeding an hour, dropped calls, and ignored emails. Named agents like Philani Prince Mkhize and Nontobeko Khumalo receive praise, but the broader experience is one of automated replies, no callbacks, and dismissive or rude consultants.
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Jan 2020
I have been trying to cancel my subscription with your company for quite some time now. My contract ended a while ago, yet you are still refusing to cancel the subscription. What is even more frustrating is that whenever I request a copy of the contract showing both the start and end dates, you only send documents showing the start date. Where is the end date? A proper contract should clearly state both the commencement and termination dates. This situation is extremely concerning and unprofessional, especially considering that I have continued paying for more than three years. I would appreciate this matter being resolved immediately. On top of this, customer service is very poor. I want out please!!!
1 reviews | Active since Jan 2020
I have been trying to cancel my subscription with your company for quite some time now. My contract ended a while ago, yet you are still refusing to cancel the subscription. What is even more frustrating is that whenever I request a copy of the contract showing both the start and end dates, you only send documents showing the start date. Where is the end date? A proper contract should clearly state both the commencement and termination dates. This situation is extremely concerning and unprofessional, especially considering that I have continued paying for more than three years. I would appreciate this matter being resolved immediately. On top of this, customer service is very poor. I want out please!!!
1 reviews | Active since Jan 2020
This business really doesn't care about its customers does it! As long as it's debiting our bank account it is satisfied & our concerns are not listened to. I had enough today. I've blocked the debit order to this company bc despite 6 months or my asking it to stop debiting my account on 25 or 26 of a month - it continued & continues to do so - with not even a single acknowledgement of my aggravation
1 reviews | Active since Jan 2020
This business really doesn't care about its customers does it! As long as it's debiting our bank account it is satisfied & our concerns are not listened to. I had enough today. I've blocked the debit order to this company bc despite 6 months or my asking it to stop debiting my account on 25 or 26 of a month - it continued & continues to do so - with not even a single acknowledgement of my aggravation
1 reviews | Active since Jan 2020
I am extremely disappointed with the service I have received from Matrix. I was charged additional fees for the MyPanic App service, which I was originally informed was included as part of the Silver Package when I signed up. To make matters worse, the app was not even functioning properly. When I contacted customer service for assistance, I was transferred to the services department, where I was met by a very rude and dismissive consultant. Instead of listening to my concern about being charged for a non-functional service, she simply stated that the app was only free for a 30-day trial period after sign-up. However, these charges are still appearing on my latest invoice. In addition, I previously requested that my debit order date be changed to the 25th, yet it has taken months for this change to be updated on your system. This level of inefficiency and poor customer service is unacceptable.I moved from another tracking company expecting better service from Matrix, but my experience has been extremely frustrating and disappointing. If this is how customers are treated, then I no longer wish to continue doing business with your company.
1 reviews | Active since Jan 2020
I am extremely disappointed with the service I have received from Matrix. I was charged additional fees for the MyPanic App service, which I was originally informed was included as part of the Silver Package when I signed up. To make matters worse, the app was not even functioning properly. When I contacted customer service for assistance, I was transferred to the services department, where I was met by a very rude and dismissive consultant. Instead of listening to my concern about being charged for a non-functional service, she simply stated that the app was only free for a 30-day trial period after sign-up. However, these charges are still appearing on my latest invoice. In addition, I previously requested that my debit order date be changed to the 25th, yet it has taken months for this change to be updated on your system. This level of inefficiency and poor customer service is unacceptable.I moved from another tracking company expecting better service from Matrix, but my experience has been extremely frustrating and disappointing. If this is how customers are treated, then I no longer wish to continue doing business with your company.
1 reviews | Active since Jan 2020
I had been with Matrix for over the years where I always experienced additional services being added on my account without me being informed. It came to a point where I decided to stop their debit order and informed them. I received a confirmation email that the service was terminated, and I sourced and installed a vehicle tracking device with another service provider on a contract basis. Now, I am still getting sms requesting me to pay the Telematics.
1 reviews | Active since Jan 2020
I had been with Matrix for over the years where I always experienced additional services being added on my account without me being informed. It came to a point where I decided to stop their debit order and informed them. I received a confirmation email that the service was terminated, and I sourced and installed a vehicle tracking device with another service provider on a contract basis. Now, I am still getting sms requesting me to pay the Telematics.
1 reviews | Active since Jan 2020
A consultant from Mix Telematics or Beame or Matrix called me before the end of last month trying to sell me add on services with my tracking on my wifes car. Now I got this call while in a noisy convenient store and with my hearing issues and the noise on the shop I activated this add on's by mistake. Now after I sent the debit order back that went up with almost R100 and cancelling the add ons by phone and by mail maybe 20 times they still went ahead and debited my bank account with the original amount of R106.00 and a day later agin with the extra almost R100.00 which I the sent back and cancelled again. now today I got a sms from this *********** lot telling me I need to pay R205.00 into mthier account. Unbelieveable !!! I called tyheir accounts department and spoke to another consultant who then dropped the pone in my ear when she heard that Im very upset. I am on the point on cancelling my whole agreement with them and to go over to a tracking company who is really interested in serving their customers and not only for the money !! I will never ever refer anyone to make use of their service again if this is their attitude !!
1 reviews | Active since Jan 2020
A consultant from Mix Telematics or Beame or Matrix called me before the end of last month trying to sell me add on services with my tracking on my wifes car. Now I got this call while in a noisy convenient store and with my hearing issues and the noise on the shop I activated this add on's by mistake. Now after I sent the debit order back that went up with almost R100 and cancelling the add ons by phone and by mail maybe 20 times they still went ahead and debited my bank account with the original amount of R106.00 and a day later agin with the extra almost R100.00 which I the sent back and cancelled again. now today I got a sms from this *********** lot telling me I need to pay R205.00 into mthier account. Unbelieveable !!! I called tyheir accounts department and spoke to another consultant who then dropped the pone in my ear when she heard that Im very upset. I am on the point on cancelling my whole agreement with them and to go over to a tracking company who is really interested in serving their customers and not only for the money !! I will never ever refer anyone to make use of their service again if this is their attitude !!
1 reviews | Active since Jan 2020
I am disgusted at the service received from this company! I have been paying faithfully on a monthly, i go on to the app and find that the service is blocked. I have tried to call, I cannot get through, I emailed and waited... Well I am waiting from the 4th of April. I just want to know which month I missed according to them so I can send proof of payment, but man it is difficult. Ever ready to take money but never ready to provide the service people are paying for. Disgusting.
1 reviews | Active since Jan 2020
I am disgusted at the service received from this company! I have been paying faithfully on a monthly, i go on to the app and find that the service is blocked. I have tried to call, I cannot get through, I emailed and waited... Well I am waiting from the 4th of April. I just want to know which month I missed according to them so I can send proof of payment, but man it is difficult. Ever ready to take money but never ready to provide the service people are paying for. Disgusting.
1 reviews | Active since Jan 2020
I got all the relevant information about the enquiry that I have. Both agent's that assisted me namely,( Tsundzukani from service providers department and Tabiso from warranty booster department).
1 reviews | Active since Jan 2020
I got all the relevant information about the enquiry that I have. Both agent's that assisted me namely,( Tsundzukani from service providers department and Tabiso from warranty booster department).
Matrix Vehicle Tracking scores 1.2 out of 5 on Hellopeter's AI analysis of service quality in Vehicle Tracking, compared to the Vehicle Tracking industry average of 1.7. Their strongest theme is Installation & Tech (1.4); their weakest is Billing & Contracts (0.8). The top AI-rated Vehicle Tracking business on Hellopeter is Cartrack (2.7). How is the AI Score calculated? →
Matrix Vehicle Tracking has a TrustIndex of 5.3 out of 10 on Hellopeter, based on 1,036 reviews in the last 12 months. Hellopeter has tracked Matrix Vehicle Tracking across 5,986 total reviews. How is the TrustIndex calculated? →