HV
Hennie Z
Active since Sep 2020
2
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0
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Reviews
2 reviews2 weeks ago
*********** staff handling customer querries at Matrix Vehicle Tracking
A consultant from Mix Telematics or Beame or Matrix called me before the end of last month trying to sell me add on services with my tracking on my wifes car. Now I got this call while in a noisy convenient store and with my hearing issues and the noise on the shop I activated this add on's by mistake. Now after I sent the debit order back that went up with almost R100 and cancelling the add ons by phone and by mail maybe 20 times they still went ahead and debited my bank account with the original amount of R106.00 and a day later agin with the extra almost R100.00 which I the sent back and cancelled again. now today I got a sms from this *********** lot telling me I need to pay R205.00 into mthier account. Unbelieveable !!! I called tyheir accounts department and spoke to another consultant who then dropped the pone in my ear when she heard that Im very upset. I am on the point on cancelling my whole agreement with them and to go over to a tracking company who is really interested in serving their customers and not only for the money !! I will never ever refer anyone to make use of their service again if this is their attitude !!
1 reply
2 months ago
Wumdrops VERY poor service !!!
Hope you never have to use Wumdrop to get a parcel delivered as they take their time and dont give a rats **** about getting your parcel delivered as promised on time !!!! Their online so called help staff also just give you excuses and do not try to help you at all. I was so close to cardiac arrest with their unhelpfulness I can not even explain. Also they give you all the details of the drivers with a so called live location of his vehicle which never moves from it and also he doesnt answer his cell at all or its switched off most of the time !!
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