NL
Njabulo L
Active since Sep 2021
3
Reviews
0
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Reviews
3 reviews2 weeks ago
Dissappointing service from Matrix
I am extremely disappointed with the service I have received from Matrix. I was charged additional fees for the MyPanic App service, which I was originally informed was included as part of the Silver Package when I signed up. To make matters worse, the app was not even functioning properly. When I contacted customer service for assistance, I was transferred to the services department, where I was met by a very rude and dismissive consultant. Instead of listening to my concern about being charged for a non-functional service, she simply stated that the app was only free for a 30-day trial period after sign-up. However, these charges are still appearing on my latest invoice. In addition, I previously requested that my debit order date be changed to the 25th, yet it has taken months for this change to be updated on your system. This level of inefficiency and poor customer service is unacceptable.I moved from another tracking company expecting better service from Matrix, but my experience has been extremely frustrating and disappointing. If this is how customers are treated, then I no longer wish to continue doing business with your company.
1 reply
25 months ago
They blatantly disregard you
MVIA Insure is completely unacceptable. They take an inordinate amount of time to respond to claims, leaving your vehicle stranded at the workshop. Now, they are ignoring my requests to discontinue and terminate their services. I would really think twice before taking a service plan with them!
1 reply
57 months ago
Debiting money without the customers consent
I initially requested Telkom to change my contract to a top-up their incompetent then decided to suspend my account and I couldn't make or receive calls for more than two weeks. When I called to query this I was told that they are trying to fix this and now that my account is suspended I am now owing them R5000. I called the Telkom shop in WhiteRiver in Nelspruit and I was assured that the normal amount will be debited from my account. On the 25th of September they debited R5609 without my consent. I wouldn't advise anyone to take a contract with Telkom they are crooks of note.
0 replies
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3 (100%)