Telkom

Based on recent customer reviews, Telkom is described as a deeply troubled service provider where customers report systemic failures across billing, service delivery, and customer support. Reviewers consistently raise concerns about unauthorised debit orders, suspended services despite payments, unresolved cancellations, and call centre agents who lack authority or training. Positive interactions exist but are vastly outnumbered by accounts of frustration, financial harm, and damaged credit records.

The most common complaint about Telkom, based on Hellopeter's AI analysis of recent customer reviews, is Customer Service & Support Quality. Customer Service & Support Quality (1.1) is widely condemned. Customers describe agents dropping calls, giving conflicting information, refusing escalations, and managers who are perpetually unavailable. Named agents like Mogade, Siphamandla Zondo, and Nokwazi are cited for rudeness. Isolated praise exists for Edward Nkadimeng and Nqobile.

Telkom has a TrustIndex of 1.6 out of 10 on Hellopeter, based on 2,554 reviews in the last 12 months. Hellopeter has tracked Telkom across 124,451 total reviews. How is the TrustIndex calculated? →