Based on recent customer reviews, Cartrack delivers a polarised customer experience. The business earns strong praise for its CarWatch feature and quick alert response from control room agents, with customers consistently naming individual consultants who provide friendly, professional service. However, a recurring pattern of billing errors, cancellation difficulties, and missed installation appointments significantly undermines trust for a vocal segment of customers.
Top Strengths:
- •Emergency Response & Recovery: Customers consistently praise rapid CarWatch alerts, with calls arriving within seconds of ignition or battery disconnection. Vehicle recoveries are frequently reported within 30 minutes to an hour, delivering genuine peace of mind.
Replied to 6.866952789699571% of negative reviews
Typically takes less than 16h 37m to reply
TrustIndex
7.7
Score
Avg Reply
633
Hours
NPS Score
2
Recommended: Likely
Replied to 6.866952789699571% of negative reviews
Typically takes less than 16h 37m to reply
Apr '25 - Mar '26
Recent reviews (20,884)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperiencePopular mentions
1 reviews | Active since Jan 2020
Accounts Department Can't Get Billing Right
CarTrack accounts department is about as efficient as a government department responsible for any type of service delivery! Beg them for invoices to pay for installation, beg for them to tell you why they have not deducted the debit order...... the silence.... deafening! After glowing service from sales and installationto the less than impressive accounts department - one can only wonder what the service is like when the vehicle gets ****** as there is clearly no service standard or accountablility measure in the organisation.
1 reviews | Active since Jan 2020
Accounts Department Can't Get Billing Right
CarTrack accounts department is about as efficient as a government department responsible for any type of service delivery! Beg them for invoices to pay for installation, beg for them to tell you why they have not deducted the debit order...... the silence.... deafening! After glowing service from sales and installationto the less than impressive accounts department - one can only wonder what the service is like when the vehicle gets ****** as there is clearly no service standard or accountablility measure in the organisation.
1 reviews | Active since Jan 2020
It is very reliable,...
It is very reliable, excellent they explained everything clearly to me they provided me with all documentation cartracker it’s the best I have been with it for three years this is my fourth year
1 reviews | Active since Jan 2020
So far so good with ...
So far so good with their service no complainat all
1 reviews | Active since Jan 2020
So far so good with ...
So far so good with their service no complainat all
1 reviews | Active since Jan 2020
I'm happy the way Ca...
I'm happy the way Cartrack, attend us so quickly, it was a good service rendered thank you.
1 reviews | Active since Jan 2020
I'm happy the way Ca...
I'm happy the way Cartrack, attend us so quickly, it was a good service rendered thank you.
1 reviews | Active since Jan 2020
I was talking to RefengKhotso about my ordeal and she was kind, user friendly in her engagement
I was talking to RefengKhotso about my ordeal and she was kind, user friendly in her engagement. Keep up the excellence customer service.
1 reviews | Active since Jan 2020
I was talking to RefengKhotso about my ordeal and she was kind, user friendly in her engagement
I was talking to RefengKhotso about my ordeal and she was kind, user friendly in her engagement. Keep up the excellence customer service.