Matrix Vehicle Tracking
1.5|5,986 reviews
ST
Steve T
1 reviews | Active since Member
28 May 2026, 10:52
Poor Customer service and Transparency
I have been trying to cancel my subscription with your company for quite some time now. My contract ended a while ago, yet you are still refusing to cancel the subscription.
What is even more frustrating is that whenever I request a copy of the contract showing both the start and end dates, you only send documents showing the start date. Where is the end date? A proper contract should clearly state both the commencement and termination dates.
This situation is extremely concerning and unprofessional, especially considering that I have continued paying for more than three years. I would appreciate this matter being resolved immediately. On top of this, customer service is very poor. I want out please!!!
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Replies (1)Matrix Vehicle Tracking's replyOfficial
28 May 2026, 11:31Good day Steve Tebele,
This serves as confirmation that you have been contacted and that the above matter has been clarified.
Please note that your agreement with Matrix is for 36 months. Any early termination is subject to a settlement fee. However, we have processed a future-dated cancellation, and your contract will therefore terminate at the end of the 36-month period.
Should you require any further assistance, please do not hesitate to contact us.
Kind regards,
Customer Care Department
011 654 8090
This serves as confirmation that you have been contacted and that the above matter has been clarified.
Please note that your agreement with Matrix is for 36 months. Any early termination is subject to a settlement fee. However, we have processed a future-dated cancellation, and your contract will therefore terminate at the end of the 36-month period.
Should you require any further assistance, please do not hesitate to contact us.
Kind regards,
Customer Care Department
011 654 8090
Best regards,
Matrix Vehicle Tracking's reply28 May 2026, 11:31
Official
Good day Steve Tebele,
This serves as confirmation that you have been contacted and that the above matter has been clarified.
Please note that your agreement with Matrix is for 36 months. Any early termination is subject to a settlement fee. However, we have processed a future-dated cancellation, and your contract will therefore terminate at the end of the 36-month period.
Should you require any further assistance, please do not hesitate to contact us.
Kind regards,
Customer Care Department
011 654 8090
This serves as confirmation that you have been contacted and that the above matter has been clarified.
Please note that your agreement with Matrix is for 36 months. Any early termination is subject to a settlement fee. However, we have processed a future-dated cancellation, and your contract will therefore terminate at the end of the 36-month period.
Should you require any further assistance, please do not hesitate to contact us.
Kind regards,
Customer Care Department
011 654 8090
Best regards,