Based on recent customer reviews, Home-Connect delivers a polarised customer experience. The business earns strong praise for friendly, named agents who resolve issues with patience and professionalism, reflected in Customer Service & Support Quality (3.5). However, recurring complaints about billing errors, difficult cancellations, prolonged outages, and delayed installations drag scores down significantly across Billing, Contracts & Account Management (2.5), Network Reliability (2.8), and Installation (3.2).
Top Strengths:
- •Customer Service & Support Quality: Customers frequently praise named agents like Princess, Katiso, Christinah, and King for patience, professionalism, and going above and beyond. Single-interaction resolutions are common when reaching the right agent.
Replied to 9.787234042553191% of negative reviews
Typically takes less than 4h 19m to reply
TrustIndex
8.6
Score
Avg Reply
1011
Hours
NPS Score
39
Recommended: Likely
Replied to 9.787234042553191% of negative reviews
Typically takes less than 4h 19m to reply
Apr '25 - Mar '26
Recent reviews (1,057)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperiencePopular mentions
1 reviews | Active since Jan 2020
I've been with Home connect from my very first fibre installation
I've been with Home connect from my very first fibre installation. I will always and continue to choose home connect for their spectacular service, the communication is great, they are reliable and definitely the best ISP.
1 reviews | Active since Jan 2020
I've been with Home connect from my very first fibre installation
I've been with Home connect from my very first fibre installation. I will always and continue to choose home connect for their spectacular service, the communication is great, they are reliable and definitely the best ISP.
1 reviews | Active since Jan 2020
BAD BAD BAD SERVICE!! STAY AWAY FROM HOME CONNECT
BAD BAD BAD SERVICE!! STAY AWAY FROM HOME CONNECT. AFTER I REVIEWED THEM POSITIVELY ON HELLO PETER, THEY SLEPT ON THEIR LAURELS, AND PROCEEDED TO GIVE ME VERY VERY POOR SERVICE!!!!
1 reviews | Active since Jan 2020
BAD BAD BAD SERVICE!! STAY AWAY FROM HOME CONNECT
BAD BAD BAD SERVICE!! STAY AWAY FROM HOME CONNECT. AFTER I REVIEWED THEM POSITIVELY ON HELLO PETER, THEY SLEPT ON THEIR LAURELS, AND PROCEEDED TO GIVE ME VERY VERY POOR SERVICE!!!!
1 reviews | Active since Jan 2020
Home-Connect, they a...
Home-Connect, they are so special, there service so amazing 😻 there network so faster like Fighter Jet 😊 there customer care so kind 😁
1 reviews | Active since Jan 2020
Home-Connect, they a...
Home-Connect, they are so special, there service so amazing 😻 there network so faster like Fighter Jet 😊 there customer care so kind 😁
1 reviews | Active since Jan 2020
Nomzamo Nzimande and Thando Dlamini failed me.
Canceled my internet subscription with MTN, took home connect as the speed was high and price was cheaper (So I thought). That would be worst decision of my life. After I followed up with the company like daily. Everyday for two weeks. I own three phones and one got lost. I was not aware I had given them that number. Apparently they tried like three calls to reach me without success. Not withstanding that along those timelines. I had been calling following up. None of the agents bothered to tell me sales can't reach me. After two weeks of efforts I get an e-mail. Your order was canceled. We were unable to reach you. Spoke to Nomzamo Nzimande and her boss Thando Dlamini. They were both calm and professionally useless. I am sure they never escalated my call and I will still not have a internet by the time you reach to them.
1 reviews | Active since Jan 2020
Nomzamo Nzimande and Thando Dlamini failed me.
Canceled my internet subscription with MTN, took home connect as the speed was high and price was cheaper (So I thought). That would be worst decision of my life. After I followed up with the company like daily. Everyday for two weeks. I own three phones and one got lost. I was not aware I had given them that number. Apparently they tried like three calls to reach me without success. Not withstanding that along those timelines. I had been calling following up. None of the agents bothered to tell me sales can't reach me. After two weeks of efforts I get an e-mail. Your order was canceled. We were unable to reach you. Spoke to Nomzamo Nzimande and her boss Thando Dlamini. They were both calm and professionally useless. I am sure they never escalated my call and I will still not have a internet by the time you reach to them.
1 reviews | Active since Jan 2020
The service from application till installment was very good service
The service from application till installment was very good service .Staff is friendly and very helpful. They keep you up to date throughout the whole process
1 reviews | Active since Jan 2020
Ongoing Failure by Home Connect to Deliver Basic Service – Case 111ATK030326
Subject: Ongoing Failure by Home Connect to Deliver Basic Service – Case 111ATK030326 I am extremely frustrated with the complete lack of service and accountability from Home Connect. I logged a request nearly three weeks ago to have my fibre line moved in my home as part of ongoing construction. This is a simple relocation from one wall to a cupboard, not a complex installation. I was also made aware from the start that this would be a paid service, which I agreed to. Since then, I have: Made more than 10 phone calls Spent over 3 hours on the phone Requested escalation multiple times Had the matter escalated to management level Despite this, nothing has been done. I have received feedback from management, but no action has followed. I have repeatedly followed up, yet I am being ignored with no clear timelines, no technician booking, and no resolution. At this point, this is no longer just poor service — this is a failure to deliver on a paid service request, which I believe constitutes a breach of contract. It is unacceptable that a customer must beg and chase for weeks for something this basic, especially after agreeing to pay for the work. Case Number: 111ATK030326 I am now escalating this publicly because all other attempts to resolve this directly with Home Connect have failed.
1 reviews | Active since Jan 2020
Ongoing Failure by Home Connect to Deliver Basic Service – Case 111ATK030326
Subject: Ongoing Failure by Home Connect to Deliver Basic Service – Case 111ATK030326 I am extremely frustrated with the complete lack of service and accountability from Home Connect. I logged a request nearly three weeks ago to have my fibre line moved in my home as part of ongoing construction. This is a simple relocation from one wall to a cupboard, not a complex installation. I was also made aware from the start that this would be a paid service, which I agreed to. Since then, I have: Made more than 10 phone calls Spent over 3 hours on the phone Requested escalation multiple times Had the matter escalated to management level Despite this, nothing has been done. I have received feedback from management, but no action has followed. I have repeatedly followed up, yet I am being ignored with no clear timelines, no technician booking, and no resolution. At this point, this is no longer just poor service — this is a failure to deliver on a paid service request, which I believe constitutes a breach of contract. It is unacceptable that a customer must beg and chase for weeks for something this basic, especially after agreeing to pay for the work. Case Number: 111ATK030326 I am now escalating this publicly because all other attempts to resolve this directly with Home Connect have failed.
1 reviews | Active since Jan 2020
Home-connect not allowing me to do my job
We have been encountering persistent issues with our Wi-Fi connection. After numerous troubleshooting attempts with Home-connect, we faced significant difficulties working yesterday due to the unreliable Wi-Fi. Consequently, we reached out to Home-connect for assistance and spoke with a representative named ****ens. During the call, ****ens acknowledged the problems we were experiencing but abruptly ended the conversation, later sending us a message indicating that our case had been escalated to Metrofibre. Despite his acknowledgment of the issues, we were left without a resolution. This morning, we received a message from ****ens stating that everything had been sorted out; however, we are still facing the same problems without any improvement. We kindly request that Home-connect review the recording from our conversation yesterday to evaluate the support provided by their staff. Additionally, we would appreciate it if ****ens’s manager could contact us to help resolve these ongoing issues.
1 reviews | Active since Jan 2020
Home-connect not allowing me to do my job
We have been encountering persistent issues with our Wi-Fi connection. After numerous troubleshooting attempts with Home-connect, we faced significant difficulties working yesterday due to the unreliable Wi-Fi. Consequently, we reached out to Home-connect for assistance and spoke with a representative named ****ens. During the call, ****ens acknowledged the problems we were experiencing but abruptly ended the conversation, later sending us a message indicating that our case had been escalated to Metrofibre. Despite his acknowledgment of the issues, we were left without a resolution. This morning, we received a message from ****ens stating that everything had been sorted out; however, we are still facing the same problems without any improvement. We kindly request that Home-connect review the recording from our conversation yesterday to evaluate the support provided by their staff. Additionally, we would appreciate it if ****ens’s manager could contact us to help resolve these ongoing issues.
1 reviews | Active since Jan 2020
Terrible Service - Impacting my finances
My physical fibre line snapped during roofing repairs and i decided to switch Sevice Provides from HomeConnect To Vodacom because they charge R100 less per month. Bear in mind that i cannot use my fibre due to the broken fibre line, and vodacom can only request Vuma perform the repair once the line has been release by Homeconnect. In the mean time i have been purchasing mobile data to stay online, expecting to only wait a few days. Here is my terrible experience and timeline trying to have my line released from Home Connect!!! 4 March 2026 I cancelled with home connect on Wednesday, 4 March 2026. I requested that my line be released immediately, the agent stayed on the line to take me through the cancellation process and also stayed on while i paid the additional calendar month, which means i had to pay for April the following month too, i was requested to pay an additional R808.00. He said i should do this to ensure my line is released as soon as possible and that he would inform cancellations to release my line immediatly, which takes 24-72hrs. 11 March 2026 I Had bee contacting Vodacom to ask when they are taking over the line, they mentioned that to this date that Home Connect had not released the line. I then proceeded to contact home connect where they told me they would sort it out and subesquently i received this mail from them: [email protected] Dear Valued Client, I hope this email finds you well. We are writing to confirm that your account, MURC006, is currently paid up to date with no outstanding balance. Should you wish to transfer your service to a new provider, kindly request that your new Internet Service Provider (ISP) submit an early line release request to us on your behalf. Once we receive this request, we will action it accordingly to facilitate a smooth transition. If you have any questions or require further assistance, please do not hesitate to contact us. Kind regards, Home Connect Support Team I informed Vodacom of this and then thought everything would be sorted, boy was i wrong. 16 March 2026 I got an email from home connect asking if im sure that i want want my line release, which was confusing to me due to all the previous communications i had with them. I decided to call in to the call centre, they then informed me that they cannot release the line because of an outstanding amount of R130 which only the cancellations department has sight of, even when they sent me the invoice again, it only shows R808, which i paid on the 4th, but i said fine i would just pay the additional R130 (instant deposit) to move on (i have this on email that they sent me today, with the amout only showing R808 which i paid on the 4th). Now i get a call back saying i must wait another 24-72hrs. Im not even sure this is legal anymore :(
1 reviews | Active since Jan 2020
Terrible Service - Impacting my finances
My physical fibre line snapped during roofing repairs and i decided to switch Sevice Provides from HomeConnect To Vodacom because they charge R100 less per month. Bear in mind that i cannot use my fibre due to the broken fibre line, and vodacom can only request Vuma perform the repair once the line has been release by Homeconnect. In the mean time i have been purchasing mobile data to stay online, expecting to only wait a few days. Here is my terrible experience and timeline trying to have my line released from Home Connect!!! 4 March 2026 I cancelled with home connect on Wednesday, 4 March 2026. I requested that my line be released immediately, the agent stayed on the line to take me through the cancellation process and also stayed on while i paid the additional calendar month, which means i had to pay for April the following month too, i was requested to pay an additional R808.00. He said i should do this to ensure my line is released as soon as possible and that he would inform cancellations to release my line immediatly, which takes 24-72hrs. 11 March 2026 I Had bee contacting Vodacom to ask when they are taking over the line, they mentioned that to this date that Home Connect had not released the line. I then proceeded to contact home connect where they told me they would sort it out and subesquently i received this mail from them: [email protected] Dear Valued Client, I hope this email finds you well. We are writing to confirm that your account, MURC006, is currently paid up to date with no outstanding balance. Should you wish to transfer your service to a new provider, kindly request that your new Internet Service Provider (ISP) submit an early line release request to us on your behalf. Once we receive this request, we will action it accordingly to facilitate a smooth transition. If you have any questions or require further assistance, please do not hesitate to contact us. Kind regards, Home Connect Support Team I informed Vodacom of this and then thought everything would be sorted, boy was i wrong. 16 March 2026 I got an email from home connect asking if im sure that i want want my line release, which was confusing to me due to all the previous communications i had with them. I decided to call in to the call centre, they then informed me that they cannot release the line because of an outstanding amount of R130 which only the cancellations department has sight of, even when they sent me the invoice again, it only shows R808, which i paid on the 4th, but i said fine i would just pay the additional R130 (instant deposit) to move on (i have this on email that they sent me today, with the amout only showing R808 which i paid on the 4th). Now i get a call back saying i must wait another 24-72hrs. Im not even sure this is legal anymore :(