H
Home-Connect
Claimed Business
H
Home-Connect
Claimed Business
825 Reviews (last 12 months)
Does not respond to reviews
Scores reflect the Overall AI Score for each category
Home-Connect
Scores reflect the Overall AI Score for each category
Based on recent customer reviews, Home-Connect shows a deeply polarised customer experience. Loyal long-term customers and new sign-ups frequently praise specific named agents and smooth installations, while a substantial portion describe prolonged outages, billing disputes, cancellation difficulties, and unresponsive escalation paths. The result is a brand where individual staff excellence is undermined by systemic operational, communication, and accountability failures.
TrustIndex
7.1
Jul '25 - Jun '26
Based on recent customer reviews, Home-Connect shows a deeply polarised customer experience. Loyal long-term customers and new sign-ups frequently praise specific named agents and smooth installations, while a substantial portion describe prolonged outages, billing disputes, cancellation difficulties, and unresponsive escalation paths. The result is a brand where individual staff excellence is undermined by systemic operational, communication, and accountability failures.
Home-Connect's biggest strength, according to Hellopeter's AI analysis, is Installation, Activation & Setup. Installation, Activation & Setup (3.2) draws strong praise when it works well, with named agents like Katiso, Angelo, Boipelo, and Pelo guiding seamless sign-ups, fast router delivery, and same-day activation. However, change-of-address and porting cases frequently stall for weeks.
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Jan 2020
2 staff members were outstanding in service delivery. Kaylen on Address move application. Nomvula on rescueing the whole situation when I was moving to another service provider . Many thanks to both of the. Would I recommend or use Home Connect again,Sadly NO
1 reviews | Active since Jan 2020
2 staff members were outstanding in service delivery. Kaylen on Address move application. Nomvula on rescueing the whole situation when I was moving to another service provider . Many thanks to both of the. Would I recommend or use Home Connect again,Sadly NO
1 reviews | Active since Jan 2020
Pathetic. Do not ever use these people. Firstly we have been paying for months for a 200mps dedicated line and only recieving an average of 45mps. Last week was told the modem can't handle the speed. Had to pay R199 for over night courier fees and the modem arrived 4 days later. Now our internet is off because Evotel now has to link the new modem and upgrade the line ( that we've been paying for) so we must just sit without fibre for the next 24 to 72 hours. I have requested they tell me the exact date we upgraded to the 200mps line and they ignore my request. Pathetic Pathetic service. Do NOT use them
1 reviews | Active since Jan 2020
Pathetic. Do not ever use these people. Firstly we have been paying for months for a 200mps dedicated line and only recieving an average of 45mps. Last week was told the modem can't handle the speed. Had to pay R199 for over night courier fees and the modem arrived 4 days later. Now our internet is off because Evotel now has to link the new modem and upgrade the line ( that we've been paying for) so we must just sit without fibre for the next 24 to 72 hours. I have requested they tell me the exact date we upgraded to the 200mps line and they ignore my request. Pathetic Pathetic service. Do NOT use them
1 reviews | Active since Jan 2020
Every night my service is disrupted en my internet speed drops from 100mbs to almost nothing, and there is only 1 connected devices at a time. They increase their price but then worsen their service. I am starting to look for another internet provider.
1 reviews | Active since Jan 2020
Every night my service is disrupted en my internet speed drops from 100mbs to almost nothing, and there is only 1 connected devices at a time. They increase their price but then worsen their service. I am starting to look for another internet provider.
1 reviews | Active since Jan 2020
I took data on March 18.They told me I only had to pay R460 for those 12 days which I did.I never pay for April which I did use.They cut me off 2 May.Now they want me to pay May and June which I never use because you pay a month in advance.Today I got a bill for R5000.My monthly fee is R1018.For using data for 30 days is R5000.Make it make sense.I am now going to legal channels to report them.
1 reviews | Active since Jan 2020
I took data on March 18.They told me I only had to pay R460 for those 12 days which I did.I never pay for April which I did use.They cut me off 2 May.Now they want me to pay May and June which I never use because you pay a month in advance.Today I got a bill for R5000.My monthly fee is R1018.For using data for 30 days is R5000.Make it make sense.I am now going to legal channels to report them.
1 reviews | Active since Jan 2020
I am deeply disappointed by the drastic decline in service quality over the past three months. As a customer of over seven years, I have never experienced such poor support. We are currently on day four of an internet outage, right after enduring a two-week period with no Wi-Fi. I have repeatedly contacted your agents, but none have been able to resolve the issue. The disruption and frustration this is causing my family have forced us to make the decision to cancel our service, and it's really disappointing to part ways this like.
1 reviews | Active since Jan 2020
I am deeply disappointed by the drastic decline in service quality over the past three months. As a customer of over seven years, I have never experienced such poor support. We are currently on day four of an internet outage, right after enduring a two-week period with no Wi-Fi. I have repeatedly contacted your agents, but none have been able to resolve the issue. The disruption and frustration this is causing my family have forced us to make the decision to cancel our service, and it's really disappointing to part ways this like.
1 reviews | Active since Jan 2020
Everytime your supposed to pay it's a nightmare, their link will redirect you to some useless portal that doesn't even recognise your credentials. You have to change passwords everytime you log in and they can't even assist you with anything cause they are never available. Vuma must do something and their network goes off anytime now I can't work because of this useless network.
1 reviews | Active since Jan 2020
Everytime your supposed to pay it's a nightmare, their link will redirect you to some useless portal that doesn't even recognise your credentials. You have to change passwords everytime you log in and they can't even assist you with anything cause they are never available. Vuma must do something and their network goes off anytime now I can't work because of this useless network.
The most common complaint about Home-Connect, based on Hellopeter's AI analysis of recent customer reviews, is Customer Service & Support Quality. Customer Service & Support Quality (2.6) is highly inconsistent. Standout agents like Princess, Nikkita, Christinah, and Silence receive glowing praise, yet many customers report scripted responses, dropped chats, agents lacking authority, and supervisors who are never available to escalate to.
Home-Connect has a TrustIndex of 7.1 out of 10 on Hellopeter, based on 825 reviews in the last 12 months. Hellopeter has tracked Home-Connect across 24,104 total reviews. How is the TrustIndex calculated? →