Pathetic service

Pathetic. Do not ever use these people. Firstly we have been paying for months for a 200mps dedicated line and only recieving an average of 45mps. Last week was told the modem can't handle the speed. Had to pay R199 for over night courier fees and the modem arrived 4 days later. Now our internet is off because Evotel now has to link the new modem and upgrade the line ( that we've been paying for) so we must just sit without fibre for the next 24 to 72 hours. I have requested they tell me the exact date we upgraded to the 200mps line and they ignore my request. Pathetic Pathetic service. Do NOT use them