VFS Global

Based on recent customer reviews, VFS Global is experiencing severe and consistent service breakdowns across nearly every customer touchpoint. Applicants describe unresponsive refund processes, dysfunctional booking systems, rude frontline and security staff, lost passports, and a near total absence of accountability. A small minority of positive experiences exist, typically tied to named consultants, but the dominant pattern is one of frustration, financial loss, and abandonment.

The most common complaint about VFS Global, based on Hellopeter's AI analysis of recent customer reviews, is Refunds, Pricing & Value. Refund requests routinely stretch from months to over a year with no responses to emails or calls. Customers describe duplicate charges, unallocated payments, and forced upsells to Premium Lounge fees that deliver no premium service. Financial trust is broken (1.1).

VFS Global has a TrustIndex of 1.9 out of 10 on Hellopeter, based on 83 reviews in the last 12 months. They reply to 4% of negative reviews, typically within 31 hours 45 min. Hellopeter has tracked VFS Global across 1,514 total reviews. How is the TrustIndex calculated? →