Beware of security gaurd.

This review is for the Cape Town branch. Extremely professional and friendly service at Norwegian and Irish counters. Also at the reception on floor 8, and the collection counters. The only BIG negative was the entitled security guard who wouldn't let me collect my passport, supposedly because it was lunchtime, while it was within the hours provided to me. NO DECENT BUSINESS SHOULD USE A SECURITY GUARD AS AN OFFICIAL CONTROLLING ADMISSION ETC. (After I refused to turn around, she gave in, and five minutes later I had my passport.)