REFUND NOT PAID FOR ALMOST A YEAR

They dont pay refunds regardless of the endless communication and complains you lay against them .They will only tell you the issue is solved yet there's no money into your account or rather refer you to their refund department which doesn't totally respond to emails.The deputy manager can't even solve anything instead he will also refer you to the same refund department which doesn't respond to emails .you also can't call them as they will also tell you to email the same refund which doesn't respond to emails and you can't call the department. Its been almost a year requesting for my refund but with no help