Two Mountains
Verified Business
|1.3|46 Reviews (last 12 months)|Responds in 746h 44m
Two Mountains
Verified Business
|1.3
46 Reviews (last 12 months)
Responds in 746h 44m
AI Review Summary
Based on recent customer reviews, Two Mountains is facing significant customer dissatisfaction, with a recurring theme being unauthorised debit orders and policies allegedly opened without consent, often affecting elderly pensioners. Customers consistently mention unresolved claims, lapsed policies despite timely payments, and difficulty reaching the call centre for assistance. Many describe feeling exploited during bereavement, citing unexpected fees and declined claims. A smaller group of customers commend the claims department and branch staff for compassionate, professional service during funerals, highlighting a sharp contrast in experiences across different touchpoints within the business.
Performance(last 12 months):
TrustIndex
2.8
Ranking
#234
in Financial Services
NPS Score
-82
Recommended: Unlikely
Review Distribution
1.3|46 Reviews
Jul '25 - Jun '26
Recent reviews (46)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceA
Anonymous
1 reviews | Active since Jan 2020
27 May 2026, 09:53
*****ULENT DEDUCTION
A policy was opened at Two Mountains without my consent or approval. The funds are being deducted directly from my grant. The beneficiary on the document is supposedly my father (who passed many, many years ago). the "beneficiary" was born in the year 2002. How is that possible? My signature on the document is recorded as an "X". Now, my question is, how does the underwriter, NAMED BAM LEFA MOROKE, not see this as a red flag, huh? Come on guys. Yes, I have been refunded part of the deducted monies, still waiting for the balance, but what happens to other underwritten elderly who do not even notice the amount going off their grants. This is so not acceptable.
Helpful (0)
|Replies (3)A
Anonymous
1 reviews | Active since Jan 2020
27 May 2026, 09:53
*****ULENT DEDUCTION
A policy was opened at Two Mountains without my consent or approval. The funds are being deducted directly from my grant. The beneficiary on the document is supposedly my father (who passed many, many years ago). the "beneficiary" was born in the year 2002. How is that possible? My signature on the document is recorded as an "X". Now, my question is, how does the underwriter, NAMED BAM LEFA MOROKE, not see this as a red flag, huh? Come on guys. Yes, I have been refunded part of the deducted monies, still waiting for the balance, but what happens to other underwritten elderly who do not even notice the amount going off their grants. This is so not acceptable.
0
Replies (3)A
Anonymous
1 reviews | Active since Jan 2020
27 May 2026, 08:04
Poor administration
I have been asking Two mountains funeral consultants to process my premiums via debit orders, no update to say what are their challenges with processing the debit order as requested, the last consultant I spoke to on the 28th January 2026 was Cubeko Somfiana, as usual, with their generic responds," I will escalate" to this day am still awaiting a debit order to be processed on my bank account am just worried what will happen should I have a family bereavement This is really appalling
Helpful (0)
|Replies (1)A
Anonymous
1 reviews | Active since Jan 2020
27 May 2026, 08:04
Poor administration
I have been asking Two mountains funeral consultants to process my premiums via debit orders, no update to say what are their challenges with processing the debit order as requested, the last consultant I spoke to on the 28th January 2026 was Cubeko Somfiana, as usual, with their generic responds," I will escalate" to this day am still awaiting a debit order to be processed on my bank account am just worried what will happen should I have a family bereavement This is really appalling
0
Replies (1)A
Anonymous
1 reviews | Active since Jan 2020
24 May 2026, 08:20
Still waiting on refund of this unauthorized policy of a pensioner
Two mountains is still refusing to refund my grandmother refund they ignoring emails,they opened up the policy without her consent she didn't even fill out forms yet they *****ulently opened up unauthorized policy they prolonging this whole ordeal since March ,they refusing to cancel this bogus policy,they target specifically pensioners they want to make them feel hopeless and to give up but I'm refusing to give up ,it's been a long 3 months going back and fourth with them it's taking a toll on my grandmother this greedy company can't seem to keep their fingers off her pension,they promised it was cancelled yet they didn't and promised refund still waiting.
Helpful (0)
|Replies (1)A
Anonymous
1 reviews | Active since Jan 2020
24 May 2026, 08:20
Still waiting on refund of this unauthorized policy of a pensioner
Two mountains is still refusing to refund my grandmother refund they ignoring emails,they opened up the policy without her consent she didn't even fill out forms yet they *****ulently opened up unauthorized policy they prolonging this whole ordeal since March ,they refusing to cancel this bogus policy,they target specifically pensioners they want to make them feel hopeless and to give up but I'm refusing to give up ,it's been a long 3 months going back and fourth with them it's taking a toll on my grandmother this greedy company can't seem to keep their fingers off her pension,they promised it was cancelled yet they didn't and promised refund still waiting.
0
Replies (1)A
Anonymous
1 reviews | Active since Jan 2020
22 May 2026, 08:51
Ignored debit order date change request and cancellation of policy
I am disappoint with the service I have received from two mountains. Since January 2026, I have made multiple requests for my debit order date to be changed from the 20th to the 25th of each month. Despite repeated follow-ups via calls and email, this change was never implemented. As a result, my debit orders continued to run on the incorrect date, causing failed payments and unnecessary bank charges on my side. I have done everything required from my side to resolve this matter, and I was recently informed by the call centre that this issue has been escalated internally, with many similar complaints reported. However, to my shock, I received an SMS stating that my policies have now been cancelled and that I would need to reinstate them with a 6-month waiting period. This is completely unfair and unacceptable, as the missed payments were caused by the company’s failure to action my requests. I am requesting the following urgent resolution: • Immediate reinstatement of my policies with NO waiting period • Correction of my debit order date to the 25th as originally requested • Reimbur*****t or resolution of bank charges incurred due to this issue I trust that this matter will now be taken seriously and resolved urgently.
Helpful (0)
|Replies (2)A
Anonymous
1 reviews | Active since Jan 2020
22 May 2026, 08:51
Ignored debit order date change request and cancellation of policy
I am disappoint with the service I have received from two mountains. Since January 2026, I have made multiple requests for my debit order date to be changed from the 20th to the 25th of each month. Despite repeated follow-ups via calls and email, this change was never implemented. As a result, my debit orders continued to run on the incorrect date, causing failed payments and unnecessary bank charges on my side. I have done everything required from my side to resolve this matter, and I was recently informed by the call centre that this issue has been escalated internally, with many similar complaints reported. However, to my shock, I received an SMS stating that my policies have now been cancelled and that I would need to reinstate them with a 6-month waiting period. This is completely unfair and unacceptable, as the missed payments were caused by the company’s failure to action my requests. I am requesting the following urgent resolution: • Immediate reinstatement of my policies with NO waiting period • Correction of my debit order date to the 25th as originally requested • Reimbur*****t or resolution of bank charges incurred due to this issue I trust that this matter will now be taken seriously and resolved urgently.
0
Replies (2)A
Anonymous
1 reviews | Active since Jan 2020
12 May 2026, 12:32
Refusing to give refund cancel unauthorized policy (My grandmother never gave consent)
Still waiting on my grandmother refund,Two Mountains is refusing to cancel this unauthorized policy that my grandmother never gave consent to,they want to keep her stuck on this policy.Its extremely frustrating each month it's the same story with this ****mers,they **** and said it's cancelled in March yet they still deducting ,it's a constant battle with them,if you guys supposedly submitted her info for cancellation why was there again deductions for May,I'm going to the newspapers with this con artists,they use every tactic and lie, be careful of this insurance *****sters.
Helpful (0)
|Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
12 May 2026, 12:32
Refusing to give refund cancel unauthorized policy (My grandmother never gave consent)
Still waiting on my grandmother refund,Two Mountains is refusing to cancel this unauthorized policy that my grandmother never gave consent to,they want to keep her stuck on this policy.Its extremely frustrating each month it's the same story with this ****mers,they **** and said it's cancelled in March yet they still deducting ,it's a constant battle with them,if you guys supposedly submitted her info for cancellation why was there again deductions for May,I'm going to the newspapers with this con artists,they use every tactic and lie, be careful of this insurance *****sters.
0
Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
11 May 2026, 13:49
Dissatisfied
My name is Kgomotso Ruth Nconcoza,6912260867080.I took a policy with Two mountains ,I was paying R270 Knowing the agreement and the information given.I enquire before the 16th April 2026 about the service of my policy but to my surprise they referred to me to the call that I received around 2022 where the lady told me that they are upgrading my policy and I will pay R260 ,but according to what I found when I was about to burry my uncle who passed on 16thApril 2026.According to also the recording there's no where she explain the contract details that they changed everything even the coffin which they offered me it was the lowest of them all.I was so embarrassed and angry.We had to add more money to get better service.I then lodged a complaint they the apologised and said my policy will go to its original state.Again while I was busy with the funeral they send me a message which state I need to fill the persal form for increase for my policy to R299 .I refused and told them that I won't do it if they didn't solve the mess they made. I wanted them to fix the issue of top up which was done ,because I wasn't suppose to pay anything.Before the funeral I even went to Germiston branch but they couldn't help me the said it was the policy that I was paying for.They even changed the coffin of me and my husband to something lower than expected.If they did gave me that information I would opted to cancel it I am asking for an assistant on the issue of a top up.I need a refund as they did apologize
Helpful (0)
|Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
11 May 2026, 13:49
Dissatisfied
My name is Kgomotso Ruth Nconcoza,6912260867080.I took a policy with Two mountains ,I was paying R270 Knowing the agreement and the information given.I enquire before the 16th April 2026 about the service of my policy but to my surprise they referred to me to the call that I received around 2022 where the lady told me that they are upgrading my policy and I will pay R260 ,but according to what I found when I was about to burry my uncle who passed on 16thApril 2026.According to also the recording there's no where she explain the contract details that they changed everything even the coffin which they offered me it was the lowest of them all.I was so embarrassed and angry.We had to add more money to get better service.I then lodged a complaint they the apologised and said my policy will go to its original state.Again while I was busy with the funeral they send me a message which state I need to fill the persal form for increase for my policy to R299 .I refused and told them that I won't do it if they didn't solve the mess they made. I wanted them to fix the issue of top up which was done ,because I wasn't suppose to pay anything.Before the funeral I even went to Germiston branch but they couldn't help me the said it was the policy that I was paying for.They even changed the coffin of me and my husband to something lower than expected.If they did gave me that information I would opted to cancel it I am asking for an assistant on the issue of a top up.I need a refund as they did apologize
0
Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
5 May 2026, 19:48
Unauthorized ******* deductions of a pensioner
Two mountains has been *******ly deducting from my grandmother pension for 3 months straight, they make continuous excuses.They promised that this unauthorized policy will be cancelled yet they keep deducting,it's like they want to keep her attached to this *****ulent policy.After awhile they will ignore emails ,this ****ming pensioners specifically they target the vulnerable elderly,I'm not going to allow two mountains to get away with this ,this ****mers has left my grandmother traumatized by the whole ordeal,each month she has anxiety because she knows two mountains will *******ly deduct again,this company will not move forward they will tell you a whole bunch of lies ,do not trust them
Helpful (0)
|Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
5 May 2026, 19:48
Unauthorized ******* deductions of a pensioner
Two mountains has been *******ly deducting from my grandmother pension for 3 months straight, they make continuous excuses.They promised that this unauthorized policy will be cancelled yet they keep deducting,it's like they want to keep her attached to this *****ulent policy.After awhile they will ignore emails ,this ****ming pensioners specifically they target the vulnerable elderly,I'm not going to allow two mountains to get away with this ,this ****mers has left my grandmother traumatized by the whole ordeal,each month she has anxiety because she knows two mountains will *******ly deduct again,this company will not move forward they will tell you a whole bunch of lies ,do not trust them
0
Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
5 May 2026, 06:35
Bad service
I am disappointed with your contact centre; no one is answering, calls have been hung up since last night. I am trying to be assisted from calling for collections to now trying to claim, as we've contacted another service provider, two mountain is the pit I want my money before I pull out with a dead person in your doors, shame
Helpful (0)
|Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
5 May 2026, 06:35
Bad service
I am disappointed with your contact centre; no one is answering, calls have been hung up since last night. I am trying to be assisted from calling for collections to now trying to claim, as we've contacted another service provider, two mountain is the pit I want my money before I pull out with a dead person in your doors, shame
0
Replies (0)