Two Mountains
1.2|318 reviews
MA
Marche A
1 reviews | Active since Member
05 May 2026, 19:48
Unauthorized ******* deductions of a pensioner
Two mountains has been *******ly deducting from my grandmother pension for 3 months straight, they make continuous excuses.They promised that this unauthorized policy will be cancelled yet they keep deducting,it's like they want to keep her attached to this *****ulent policy.After awhile they will ignore emails ,this ****ming pensioners specifically they target the vulnerable elderly,I'm not going to allow two mountains to get away with this ,this ****mers has left my grandmother traumatized by the whole ordeal,each month she has anxiety because she knows two mountains will *******ly deduct again,this company will not move forward they will tell you a whole bunch of lies ,do not trust them
Helpful (0)
Replies (5)0
Replies (5)Two Mountains's replyOfficial
06 May 2026, 07:02Dear Marche Amos,
Following our initial review of your complaint, TMU005332 , the matter has been escalated to the appropriate department for further investigation.
We are committed to ensuring your concerns are addressed thoroughly and fairly. You will be provided with a detailed response upon completion of the review.
Thank you for your patience and understanding.
Kind regards,
Complaints Department
Following our initial review of your complaint, TMU005332 , the matter has been escalated to the appropriate department for further investigation.
We are committed to ensuring your concerns are addressed thoroughly and fairly. You will be provided with a detailed response upon completion of the review.
Thank you for your patience and understanding.
Kind regards,
Complaints Department
Best regards,
Two Mountains's reply06 May 2026, 07:02
Official
Dear Marche Amos,
Following our initial review of your complaint, TMU005332 , the matter has been escalated to the appropriate department for further investigation.
We are committed to ensuring your concerns are addressed thoroughly and fairly. You will be provided with a detailed response upon completion of the review.
Thank you for your patience and understanding.
Kind regards,
Complaints Department
Following our initial review of your complaint, TMU005332 , the matter has been escalated to the appropriate department for further investigation.
We are committed to ensuring your concerns are addressed thoroughly and fairly. You will be provided with a detailed response upon completion of the review.
Thank you for your patience and understanding.
Kind regards,
Complaints Department
Best regards,
MA
Marche A's updateReviewer Update
06 May 2026, 07:57Same old story I have heard before,each month it's the same thing and nothing gets resolved ,is it so hard to keep your greedy fingers off my grandmother pension,cancel this unauthorized policy I made contact with police and ombudsman so you guys better stop this immediately and refund her money and cancel this bogus policy she didn't give consent bunch of ******
MA
Marche A's update06 May 2026, 07:57
Reviewer Update
Same old story I have heard before,each month it's the same thing and nothing gets resolved ,is it so hard to keep your greedy fingers off my grandmother pension,cancel this unauthorized policy I made contact with police and ombudsman so you guys better stop this immediately and refund her money and cancel this bogus policy she didn't give consent bunch of ******
Two Mountains's replyOfficial
08 May 2026, 10:08Dear Marche Amos,
Following our initial review of your complaint, TMU005332, the matter has been escalated to the appropriate department for further investigation.We are committed to ensuring your concerns are addressed thoroughly and fairly. Once feedback has been received from the relevant department, we will provide you with a detailed response.
Thank you for your patience and understanding.
Kind regards,Complaints Department
Following our initial review of your complaint, TMU005332, the matter has been escalated to the appropriate department for further investigation.We are committed to ensuring your concerns are addressed thoroughly and fairly. Once feedback has been received from the relevant department, we will provide you with a detailed response.
Thank you for your patience and understanding.
Kind regards,Complaints Department
Best regards,
Two Mountains's reply08 May 2026, 10:08
Official
Dear Marche Amos,
Following our initial review of your complaint, TMU005332, the matter has been escalated to the appropriate department for further investigation.We are committed to ensuring your concerns are addressed thoroughly and fairly. Once feedback has been received from the relevant department, we will provide you with a detailed response.
Thank you for your patience and understanding.
Kind regards,Complaints Department
Following our initial review of your complaint, TMU005332, the matter has been escalated to the appropriate department for further investigation.We are committed to ensuring your concerns are addressed thoroughly and fairly. Once feedback has been received from the relevant department, we will provide you with a detailed response.
Thank you for your patience and understanding.
Kind regards,Complaints Department
Best regards,
MA
Marche A's updateReviewer Update
11 May 2026, 16:16My grandmother is still waiting for her refund of May what's the hold up?you guys promised that you will cancel this unauthorized policy and even claimed you submitted the stuff for cancellation yet you deducted in May again *******ly,stop this policy Im going to the newspaper don't test me, stop ****ming the pensioners.
MA
Marche A's update11 May 2026, 16:16
Reviewer Update
My grandmother is still waiting for her refund of May what's the hold up?you guys promised that you will cancel this unauthorized policy and even claimed you submitted the stuff for cancellation yet you deducted in May again *******ly,stop this policy Im going to the newspaper don't test me, stop ****ming the pensioners.
Two Mountains's replyOfficial
12 May 2026, 06:46Dear Marche Amos,
Following our initial review of your complaint, TMU005332, the matter has been escalated to the appropriate department for further investigation.We are committed to ensuring your concerns are addressed thoroughly and fairly. Once feedback has been received from the relevant department, we will provide you with a detailed response.
Thank you for your patience and understanding.
Kind regards,Complaints Department
Following our initial review of your complaint, TMU005332, the matter has been escalated to the appropriate department for further investigation.We are committed to ensuring your concerns are addressed thoroughly and fairly. Once feedback has been received from the relevant department, we will provide you with a detailed response.
Thank you for your patience and understanding.
Kind regards,Complaints Department
Best regards,
Two Mountains's reply12 May 2026, 06:46
Official
Dear Marche Amos,
Following our initial review of your complaint, TMU005332, the matter has been escalated to the appropriate department for further investigation.We are committed to ensuring your concerns are addressed thoroughly and fairly. Once feedback has been received from the relevant department, we will provide you with a detailed response.
Thank you for your patience and understanding.
Kind regards,Complaints Department
Following our initial review of your complaint, TMU005332, the matter has been escalated to the appropriate department for further investigation.We are committed to ensuring your concerns are addressed thoroughly and fairly. Once feedback has been received from the relevant department, we will provide you with a detailed response.
Thank you for your patience and understanding.
Kind regards,Complaints Department
Best regards,