Two Mountains
1.2|318 reviews
KM
Kgafelo M
1 reviews | Active since Member
27 May 2026, 08:04
Poor administration
I have been asking Two mountains funeral consultants to process my premiums via debit orders, no update to say what are their challenges with processing the debit order as requested, the last consultant I spoke to on the 28th January 2026 was Cubeko Somfiana, as usual, with their generic responds," I will escalate"
to this day am still awaiting a debit order to be processed on my bank account
am just worried what will happen should I have a family bereavement
This is really appalling
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Replies (1)Two Mountains's replyOfficial
27 May 2026, 09:16Dear K Mohlala,
We hereby acknowledge receipt of your complaint submitted to our department, TMU005801.
Our team will review the details thoroughly and provide updates on the progress of your complaint in due course. Should you have additional information to submit, kindly forward it at your earliest convenience.
Thank you for bringing this matter to our attention.
Kind regards,
Two mountains’ Complaints Department
We hereby acknowledge receipt of your complaint submitted to our department, TMU005801.
Our team will review the details thoroughly and provide updates on the progress of your complaint in due course. Should you have additional information to submit, kindly forward it at your earliest convenience.
Thank you for bringing this matter to our attention.
Kind regards,
Two mountains’ Complaints Department
Best regards,
Two Mountains's reply27 May 2026, 09:16
Official
Dear K Mohlala,
We hereby acknowledge receipt of your complaint submitted to our department, TMU005801.
Our team will review the details thoroughly and provide updates on the progress of your complaint in due course. Should you have additional information to submit, kindly forward it at your earliest convenience.
Thank you for bringing this matter to our attention.
Kind regards,
Two mountains’ Complaints Department
We hereby acknowledge receipt of your complaint submitted to our department, TMU005801.
Our team will review the details thoroughly and provide updates on the progress of your complaint in due course. Should you have additional information to submit, kindly forward it at your earliest convenience.
Thank you for bringing this matter to our attention.
Kind regards,
Two mountains’ Complaints Department
Best regards,