Lesego C

Ignored debit order date change request and cancellation of policy

I am disappoint with the service I have received from two mountains. Since January 2026, I have made multiple requests for my debit order date to be changed from the 20th to the 25th of each month. Despite repeated follow-ups via calls and email, this change was never implemented. As a result, my debit orders continued to run on the incorrect date, causing failed payments and unnecessary bank charges on my side. I have done everything required from my side to resolve this matter, and I was recently informed by the call centre that this issue has been escalated internally, with many similar complaints reported. However, to my shock, I received an SMS stating that my policies have now been cancelled and that I would need to reinstate them with a 6-month waiting period. This is completely unfair and unacceptable, as the missed payments were caused by the company’s failure to action my requests. I am requesting the following urgent resolution: • Immediate reinstatement of my policies with NO waiting period • Correction of my debit order date to the 25th as originally requested • Reimbur*****t or resolution of bank charges incurred due to this issue I trust that this matter will now be taken seriously and resolved urgently.