Dissatisfied

My name is Kgomotso Ruth Nconcoza,6912260867080.I took a policy with Two mountains ,I was paying R270 Knowing the agreement and the information given.I enquire before the 16th April 2026 about the service of my policy but to my surprise they referred to me to the call that I received around 2022 where the lady told me that they are upgrading my policy and I will pay R260 ,but according to what I found when I was about to burry my uncle who passed on 16thApril 2026.According to also the recording there's no where she explain the contract details that they changed everything even the coffin which they offered me it was the lowest of them all.I was so embarrassed and angry.We had to add more money to get better service.I then lodged a complaint they the apologised and said my policy will go to its original state.Again while I was busy with the funeral they send me a message which state I need to fill the persal form for increase for my policy to R299 .I refused and told them that I won't do it if they didn't solve the mess they made. I wanted them to fix the issue of top up which was done ,because I wasn't suppose to pay anything.Before the funeral I even went to Germiston branch but they couldn't help me the said it was the policy that I was paying for.They even changed the coffin of me and my husband to something lower than expected.If they did gave me that information I would opted to cancel it I am asking for an assistant on the issue of a top up.I need a refund as they did apologize