Two Mountains
1.2|318 reviews
MA
Marche A
1 reviews | Active since Member
12 May 2026, 12:32
Refusing to give refund cancel unauthorized policy (My grandmother never gave consent)
Still waiting on my grandmother refund,Two Mountains is refusing to cancel this unauthorized policy that my grandmother never gave consent to,they want to keep her stuck on this policy.Its extremely frustrating each month it's the same story with this ****mers,they **** and said it's cancelled in March yet they still deducting ,it's a constant battle with them,if you guys supposedly submitted her info for cancellation why was there again deductions for May,I'm going to the newspapers with this con artists,they use every tactic and lie, be careful of this insurance *****sters.
Helpful (0)
Replies (7)0
Replies (7)Two Mountains's replyOfficial
13 May 2026, 13:18Dear Marche Amos,
Following our initial review of your complaint, TMU005332, the matter has been escalated to the appropriate department for further investigation.We are committed to ensuring your concerns are addressed thoroughly and fairly. Once feedback has been received from the relevant department, we will provide you with a detailed response.
Thank you for your patience and understanding.
Kind regards,Complaints Department
Following our initial review of your complaint, TMU005332, the matter has been escalated to the appropriate department for further investigation.We are committed to ensuring your concerns are addressed thoroughly and fairly. Once feedback has been received from the relevant department, we will provide you with a detailed response.
Thank you for your patience and understanding.
Kind regards,Complaints Department
Best regards,
Two Mountains's reply13 May 2026, 13:18
Official
Dear Marche Amos,
Following our initial review of your complaint, TMU005332, the matter has been escalated to the appropriate department for further investigation.We are committed to ensuring your concerns are addressed thoroughly and fairly. Once feedback has been received from the relevant department, we will provide you with a detailed response.
Thank you for your patience and understanding.
Kind regards,Complaints Department
Following our initial review of your complaint, TMU005332, the matter has been escalated to the appropriate department for further investigation.We are committed to ensuring your concerns are addressed thoroughly and fairly. Once feedback has been received from the relevant department, we will provide you with a detailed response.
Thank you for your patience and understanding.
Kind regards,Complaints Department
Best regards,
MA
Marche A's updateReviewer Update
13 May 2026, 13:44Same old lies ,stop it with the same automated response fix this matter instead of ignoring the emails,stop this **** cancel this unauthorized policy and give the refund,Two mountains think this is a game wait till we take you to court and newspapers .I won't allow this **** to happen again for the 4th month
MA
Marche A's update13 May 2026, 13:44
Reviewer Update
Same old lies ,stop it with the same automated response fix this matter instead of ignoring the emails,stop this **** cancel this unauthorized policy and give the refund,Two mountains think this is a game wait till we take you to court and newspapers .I won't allow this **** to happen again for the 4th month
Two Mountains's replyOfficial
14 May 2026, 13:36Dear Marche Amos,
Thank you for bringing your concerns to our attention.
Following our initial review of your complaint, TMU005332, the matter has been escalated to the relevant department for further investigation and attention.
Please be assured that we are treating your complaint with the utmost importance and are committed to ensuring that your concerns are addressed thoroughly and fairly. We understand that this matter may be frustrating, and we sincerely appreciate your patience and understanding during this process.
As soon as feedback is received from the relevant department, we will contact you immediately with a detailed update and outcome.
Kind regards,
Complaints Department
Thank you for bringing your concerns to our attention.
Following our initial review of your complaint, TMU005332, the matter has been escalated to the relevant department for further investigation and attention.
Please be assured that we are treating your complaint with the utmost importance and are committed to ensuring that your concerns are addressed thoroughly and fairly. We understand that this matter may be frustrating, and we sincerely appreciate your patience and understanding during this process.
As soon as feedback is received from the relevant department, we will contact you immediately with a detailed update and outcome.
Kind regards,
Complaints Department
Best regards,
Two Mountains's reply14 May 2026, 13:36
Official
Dear Marche Amos,
Thank you for bringing your concerns to our attention.
Following our initial review of your complaint, TMU005332, the matter has been escalated to the relevant department for further investigation and attention.
Please be assured that we are treating your complaint with the utmost importance and are committed to ensuring that your concerns are addressed thoroughly and fairly. We understand that this matter may be frustrating, and we sincerely appreciate your patience and understanding during this process.
As soon as feedback is received from the relevant department, we will contact you immediately with a detailed update and outcome.
Kind regards,
Complaints Department
Thank you for bringing your concerns to our attention.
Following our initial review of your complaint, TMU005332, the matter has been escalated to the relevant department for further investigation and attention.
Please be assured that we are treating your complaint with the utmost importance and are committed to ensuring that your concerns are addressed thoroughly and fairly. We understand that this matter may be frustrating, and we sincerely appreciate your patience and understanding during this process.
As soon as feedback is received from the relevant department, we will contact you immediately with a detailed update and outcome.
Kind regards,
Complaints Department
Best regards,
MA
Marche A's updateReviewer Update
21 May 2026, 18:44My grandmother is still waiting on her refund again empty promises,Two mountains are ****mers
MA
Marche A's update21 May 2026, 18:44
Reviewer Update
My grandmother is still waiting on her refund again empty promises,Two mountains are ****mers
Two Mountains's replyOfficial
22 May 2026, 06:43Dear Marche Amos,
Thank you for bringing your concerns to our attention.
Following our initial review of your complaint, reference TMU005332, the matter has been escalated to the relevant department for the refund to be processed.Please be assured that we are treating your complaint with the utmost importance and are committed to ensuring that your concerns are addressed thoroughly and fairly. We understand that this matter may be frustrating, and we sincerely appreciate your patience and understanding during this process.
As soon as the refund has been processed and feedback has been received from the relevant department, we will contact you immediately with a detailed update and outcome.
Kind regards,
Complaints Department
Thank you for bringing your concerns to our attention.
Following our initial review of your complaint, reference TMU005332, the matter has been escalated to the relevant department for the refund to be processed.Please be assured that we are treating your complaint with the utmost importance and are committed to ensuring that your concerns are addressed thoroughly and fairly. We understand that this matter may be frustrating, and we sincerely appreciate your patience and understanding during this process.
As soon as the refund has been processed and feedback has been received from the relevant department, we will contact you immediately with a detailed update and outcome.
Kind regards,
Complaints Department
Best regards,
Two Mountains's reply22 May 2026, 06:43
Official
Dear Marche Amos,
Thank you for bringing your concerns to our attention.
Following our initial review of your complaint, reference TMU005332, the matter has been escalated to the relevant department for the refund to be processed.Please be assured that we are treating your complaint with the utmost importance and are committed to ensuring that your concerns are addressed thoroughly and fairly. We understand that this matter may be frustrating, and we sincerely appreciate your patience and understanding during this process.
As soon as the refund has been processed and feedback has been received from the relevant department, we will contact you immediately with a detailed update and outcome.
Kind regards,
Complaints Department
Thank you for bringing your concerns to our attention.
Following our initial review of your complaint, reference TMU005332, the matter has been escalated to the relevant department for the refund to be processed.Please be assured that we are treating your complaint with the utmost importance and are committed to ensuring that your concerns are addressed thoroughly and fairly. We understand that this matter may be frustrating, and we sincerely appreciate your patience and understanding during this process.
As soon as the refund has been processed and feedback has been received from the relevant department, we will contact you immediately with a detailed update and outcome.
Kind regards,
Complaints Department
Best regards,
MA
Marche A's updateReviewer Update
22 May 2026, 13:36I already submitted the evidence to ombudsman so Two mountains will definitely not get away with ****ming pensioners
MA
Marche A's update22 May 2026, 13:36
Reviewer Update
I already submitted the evidence to ombudsman so Two mountains will definitely not get away with ****ming pensioners
Two Mountains's replyOfficial
25 May 2026, 14:03Dear Marche Amos,
Thank you for bringing your concerns to our attention.
Following our initial review of your complaint, reference TMU005332, the matter has been escalated to the relevant department for the refund to be processed.Please be assured that we are treating your complaint with the utmost importance and are committed to ensuring that your concerns are addressed thoroughly and fairly. We understand that this matter may be frustrating, and we sincerely appreciate your patience and understanding during this process.
As soon as the refund has been processed and feedback has been received from the relevant department, we will contact you immediately with a detailed update and outcome.
Kind regards,
Complaints Department
Thank you for bringing your concerns to our attention.
Following our initial review of your complaint, reference TMU005332, the matter has been escalated to the relevant department for the refund to be processed.Please be assured that we are treating your complaint with the utmost importance and are committed to ensuring that your concerns are addressed thoroughly and fairly. We understand that this matter may be frustrating, and we sincerely appreciate your patience and understanding during this process.
As soon as the refund has been processed and feedback has been received from the relevant department, we will contact you immediately with a detailed update and outcome.
Kind regards,
Complaints Department
Best regards,
Two Mountains's reply25 May 2026, 14:03
Official
Dear Marche Amos,
Thank you for bringing your concerns to our attention.
Following our initial review of your complaint, reference TMU005332, the matter has been escalated to the relevant department for the refund to be processed.Please be assured that we are treating your complaint with the utmost importance and are committed to ensuring that your concerns are addressed thoroughly and fairly. We understand that this matter may be frustrating, and we sincerely appreciate your patience and understanding during this process.
As soon as the refund has been processed and feedback has been received from the relevant department, we will contact you immediately with a detailed update and outcome.
Kind regards,
Complaints Department
Thank you for bringing your concerns to our attention.
Following our initial review of your complaint, reference TMU005332, the matter has been escalated to the relevant department for the refund to be processed.Please be assured that we are treating your complaint with the utmost importance and are committed to ensuring that your concerns are addressed thoroughly and fairly. We understand that this matter may be frustrating, and we sincerely appreciate your patience and understanding during this process.
As soon as the refund has been processed and feedback has been received from the relevant department, we will contact you immediately with a detailed update and outcome.
Kind regards,
Complaints Department
Best regards,