Two Mountains
1.2|318 reviews
MA
Marche A
1 reviews | Active since Member
24 May 2026, 08:20
Still waiting on refund of this unauthorized policy of a pensioner
Two mountains is still refusing to refund my grandmother refund they ignoring emails,they opened up the policy without her consent she didn't even fill out forms yet they *****ulently opened up unauthorized policy they prolonging this whole ordeal since March ,they refusing to cancel this bogus policy,they target specifically pensioners they want to make them feel hopeless and to give up but I'm refusing to give up ,it's been a long 3 months going back and fourth with them it's taking a toll on my grandmother this greedy company can't seem to keep their fingers off her pension,they promised it was cancelled yet they didn't and promised refund still waiting.
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Replies (1)Two Mountains's replyOfficial
25 May 2026, 14:03 Dear Marche Amos,
Thank you for bringing your concerns to our attention.
Following our initial review of your complaint, reference TMU005332, the matter has been escalated to the relevant department for the refund to be processed.Please be assured that we are treating your complaint with the utmost importance and are committed to ensuring that your concerns are addressed thoroughly and fairly. We understand that this matter may be frustrating, and we sincerely appreciate your patience and understanding during this process.
As soon as the refund has been processed and feedback has been received from the relevant department, we will contact you immediately with a detailed update and outcome.
Kind regards,
Complaints Department
Thank you for bringing your concerns to our attention.
Following our initial review of your complaint, reference TMU005332, the matter has been escalated to the relevant department for the refund to be processed.Please be assured that we are treating your complaint with the utmost importance and are committed to ensuring that your concerns are addressed thoroughly and fairly. We understand that this matter may be frustrating, and we sincerely appreciate your patience and understanding during this process.
As soon as the refund has been processed and feedback has been received from the relevant department, we will contact you immediately with a detailed update and outcome.
Kind regards,
Complaints Department
Best regards,
Two Mountains's reply25 May 2026, 14:03
Official
Dear Marche Amos,
Thank you for bringing your concerns to our attention.
Following our initial review of your complaint, reference TMU005332, the matter has been escalated to the relevant department for the refund to be processed.Please be assured that we are treating your complaint with the utmost importance and are committed to ensuring that your concerns are addressed thoroughly and fairly. We understand that this matter may be frustrating, and we sincerely appreciate your patience and understanding during this process.
As soon as the refund has been processed and feedback has been received from the relevant department, we will contact you immediately with a detailed update and outcome.
Kind regards,
Complaints Department
Thank you for bringing your concerns to our attention.
Following our initial review of your complaint, reference TMU005332, the matter has been escalated to the relevant department for the refund to be processed.Please be assured that we are treating your complaint with the utmost importance and are committed to ensuring that your concerns are addressed thoroughly and fairly. We understand that this matter may be frustrating, and we sincerely appreciate your patience and understanding during this process.
As soon as the refund has been processed and feedback has been received from the relevant department, we will contact you immediately with a detailed update and outcome.
Kind regards,
Complaints Department
Best regards,