Netflix
Scores reflect the Overall AI Score for each category
Based on recent customer reviews, Netflix is overwhelmingly criticised for unauthorised debits after cancellation, unreachable support, and declining content quality. Customers report being charged for months after confirmed cancellations, with banks unable to reverse subscription payments. A small minority praise content variety and affordability, but the dominant narrative is frustration over billing integrity and the inability to reach a human who can resolve disputes.
TrustIndex
2.1
Based on recent customer reviews, Netflix is overwhelmingly criticised for unauthorised debits after cancellation, unreachable support, and declining content quality. Customers report being charged for months after confirmed cancellations, with banks unable to reverse subscription payments. A small minority praise content variety and affordability, but the dominant narrative is frustration over billing integrity and the inability to reach a human who can resolve disputes.
The most common complaint about Netflix, based on Hellopeter's AI analysis of recent customer reviews, is Account Verification & Access. Customers describe accounts reactivating without consent, household restrictions blocking legitimate viewing, profiles being deleted or replaced, and inability to remove old phone numbers or update payment dates without cancelling and reopening.
Netflix has a TrustIndex of 2.1 out of 10 on Hellopeter, based on 62 reviews in the last 12 months. Hellopeter has tracked Netflix across 379 total reviews. How is the TrustIndex calculated? →
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