BV
Bernu Z
Active since Feb 2025
8
Reviews
0
Industries
Reviews
8 reviews3 weeks ago
Extremely Bad Customer Service and Support
Words fail me at how poor Netflix service is. Netflix must be the only global company who does not allow for debit order dates to be changed. Netflix changed my debit order date from the 25th to the 19th of each month and now I have to cancel my account and create a new account and pay again. UNACCEPTABLE!! I have been trying to cancel but it does not cancel and no one to assist. Extremely upset.
0 replies
3 months ago
Poor Range of Men's Wear
It is with great regret that I am writing this review today. For the last 2+ years I have been buying clothes (men's) at this store. I went earlier to buy some t-shirts and shorts, only to find out that the store reduced the shelves with 2 extremely small shelves, 1x denims/jeans and the other with long sleeve vests. It is only February and they removed all the summer clothes and told me everything is sold out, which I don't think is true because they were clearly busy removing all the summer clothes for men, but the ladies and kids summer wear is still on full display. My question is: Why does we as men have to get the short end of deal? Why have you reduced men in our community to almost nothing. I find it offensive and sad at the same time. And why are you removing summer clothes in the middle of the summer. Please can someone tell PnP Clothing Gordons Bay management to reconsider the management of men's clothing. They had a wonderful range available with the nicest t-shirts, shorts, shoes and even underwear and now there is absolutely nothing. Whoever is managing that store, must please be sent for management training, because they clearly don't know how to manage. AND PLEASE, make provision for a larger men's clothing range and PLEASE bring back the t-shirts and shorts and underwear back. IT IS STILL SUMMER!!!
0 replies
4 months ago
Unable to update debit order date and extremely rude woman at Netflix Customer Service
I just had the worst experience of my life. I live and work in South Africa. During December I had the option to have my debit order run on the 19th as I received my salary earlier. I noticed this month that the system defaulted my account now to always run on the 19th of each month and I only get paid on the 25th of each month. So now when the debit order runs, it automatically generates a bank penalty fee to run on my account due to insufficient funds at that time of the month. I just called the Netflix Customer Service and the lady, extremely rude, told me I have to cancel the account and create a new one to update the debit order date. I just paid the R179 for the month, but now I have to cancel the account, create a new one and then pay another R179 for the new account. According the this very rude woman, there is no option to update the debit order date. THIS IS UNACCEPTABLE!!! First time I hear the option to change the debit order date is not available. In case Netflix has forgotten, it is the year 2026, not 1901. If you do not have the option available online, then why does your customer service not have the option to change it for customers upon verification of address, ID, date of birth, or account number, or something. Can someone please contact me and assist as I refuse to pay another activation fee when I already have an active account for a while now. Thank you
1 reply
6 months ago
Worst customer service ever
I am very sad to give this rating to Capital Legacy but I am extremely disappointed in their service. I asked a while ago for my will to be revised. Not only did they ignore my requests in writing, they added my ex back on my will. I have asked several times for someone to call me, but instead they keep attempting to rewrite the will without me talking to them. When I signed up with Capital Legacy it was great and I was assisted all the way from start to finish. It is like they are avoiding me. I am considering looking at other options for my will as this company disregards everything and do their own thing and I am extremely frustrated. So here goes, if anyone from Capital Legacy sees this and want to save my account, then please call me. Better, arrange a meeting with me in person so that we can properly discuss my requirements.
1 reply
10 months ago
Poor Service and no communication from Samsung
My Samsung Galaxy Z Flip 5 touch screen stopped working. I handed the phone in at Samsung Canal Walk, Century City for repairs on 27 July 205. I was told it will be sent to Jhb and I will receive a quote. To date I have not received any communication, quote or update. To top it all, the staff was very unfriendly, just lying in their chairs, not looking like they are "in the mood" to help. Samsung to please urgently advise as I suspect my phone is now lost. I have the document as proof that I handed it in. One would hope that Samsung would provide better service considering how much you have to pay for all their products. The person who helped me was Donald. Regards/Thank you Bernu van Zyl
2 replies
11 months ago
Excellent Services
Excellent service and support as always and extremely quick to return call back requests. Thank you.
1 reply
14 months ago
No service from FNB
Worst service ever. I have been sitting on the phone for almost an hour trying to get assistance with renewing my drivers license. I was transferred to at least 10 people and finally they transferred me to the customer service department who assisted me with changing my address, which was captured incorrectly. Then I got transferred back to Banking App support and still the stupid app is not working. Logged a complaint, but I doubt if anyone from FNB will ever contact me.
1 reply
16 months ago
*****ulent Account Activity NOT Resolved
An unauthorised amount of R732 for Mac & Things was deducted from my account. As per FNB the transaction happened on 13-Feb-25 and I only received the notification late night on 16-Feb-25. The notification was suppose to sent immediately, not 3x days later. My account settings are configured to not exceed R0.00, neither do I have an overdraft facility. I had to then cancel my card and apply for a new one as FNB could not verify whether it was from a cloned card or online transaction. I am still waiting for this amount to be refunded. Extremely unhappy.
1 reply
Review Distribution
5 Star
1 (12.5%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
2 (25%)
1 Star
5 (62.5%)