Based on recent customer reviews, Netflix faces severe criticism across virtually every aspect of its South African customer experience. The dominant complaint is persistent billing after subscription cancellation, with customers consistently reporting unauthorised debits continuing for months. Content quality dissatisfaction, poor customer support responsiveness, and account access issues compound the negative sentiment, resulting in extremely low scores across all five themes.
Top Strengths:
- •Platform, Product & Experience: The streaming CDN is generally stable with few buffering complaints. A small number of long-term subscribers acknowledge the platform once delivered a strong content library, though current sentiment is overwhelmingly negative about content refresh and ad-supported tiers.
TrustIndex
3.5
Score
NPS Score
-70
Recommended: Unlikely
Apr '25 - Mar '26
Recent reviews (64)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperiencePopular mentions
1 reviews | Active since Jan 2020
Netflix
Service is horrible. They change billing dates like they want to
1 reviews | Active since Jan 2020
Netflix
Service is horrible. They change billing dates like they want to
1 reviews | Active since Jan 2020
Netflix still charging me after cancelling.
I cancelled my Netflix on the 5th November 2025. They still charged me in November, December, January, February and now twice in March. There is no way to contact them or get a refund.
1 reviews | Active since Jan 2020
Netflix still charging me after cancelling.
I cancelled my Netflix on the 5th November 2025. They still charged me in November, December, January, February and now twice in March. There is no way to contact them or get a refund.
1 reviews | Active since Jan 2020
**** alert
I would like to inform you that ****mers are currently using the Netflix payment system to de***** people of their money
1 reviews | Active since Jan 2020
**** alert
I would like to inform you that ****mers are currently using the Netflix payment system to de***** people of their money
1 reviews | Active since Jan 2020
Netflix ghost activation
Account reactivated, no idea how or by whom. i cancelled my netflix account in Jan 2026 i think. today i receive a bank notification that a payment for netflix came off my account. I did not reactivate my account. I need the money to be reimbursed asap.
1 reviews | Active since Jan 2020
Netflix ghost activation
Account reactivated, no idea how or by whom. i cancelled my netflix account in Jan 2026 i think. today i receive a bank notification that a payment for netflix came off my account. I did not reactivate my account. I need the money to be reimbursed asap.
1 reviews | Active since Jan 2020
Netflix keeps increasing the monthly
Netflix keeps increasing the monthly rate and the movies suck. The movies they are adding the people don’t even speak English, their lips aren’t in sync when the talk. Quality choice of movies have gotten worse over time.It’s time to start dropping these streaming channels they are over charging customers for foreign movies. Shame on you Netflix!
1 reviews | Active since Jan 2020
Netflix keeps increasing the monthly
Netflix keeps increasing the monthly rate and the movies suck. The movies they are adding the people don’t even speak English, their lips aren’t in sync when the talk. Quality choice of movies have gotten worse over time.It’s time to start dropping these streaming channels they are over charging customers for foreign movies. Shame on you Netflix!
1 reviews | Active since Jan 2020
DSTV & NETFLIX
To be honest i have never had problems with Netflix, im starting to have a problem with them now. Their partnership with dstv is not working for some of us. Im having a struggle with Dstv, they have deducted Netflix money from my account without my authorization. I have Netflix account that im paying every month, suddenly this month Dstv deducted R229 for Netflix without my permission, now they are saying i must contact Netflix or i must cancel my membership with Netflix and continue with them as third party, im not going to do that, if they had an agreement with Netflix that when we login with our details to watch Netflix on the explore it has nothing to do with me, they must sort out their business without me. I did not subscribe to Netflix via Dstv, now it's my problem to contact Netflix for my refund, i reversed the debit order altogether. Im supposed to pay R150 for dstv, now they say i must pay them R429 because they disconnected my account, in my expectation i should be paying R200 including reconnection fee, that i believe i shouldn't be paying because had they not decided to take money from my account without my permission i wouldn't have reversed the debit order. So Dstv fix this mess, if a person wants to subscribe to Netflix via Dstv explore the decent thing you can do is ask for authorization. I paid Netflix R229 then you also deduct R229 for Netflix, i make you aware of the situation you are telling me to contact Netflix, Netflix is referring me back to as well, im sick and tired of this nonsense get this fixed.
1 reviews | Active since Jan 2020
DSTV & NETFLIX
To be honest i have never had problems with Netflix, im starting to have a problem with them now. Their partnership with dstv is not working for some of us. Im having a struggle with Dstv, they have deducted Netflix money from my account without my authorization. I have Netflix account that im paying every month, suddenly this month Dstv deducted R229 for Netflix without my permission, now they are saying i must contact Netflix or i must cancel my membership with Netflix and continue with them as third party, im not going to do that, if they had an agreement with Netflix that when we login with our details to watch Netflix on the explore it has nothing to do with me, they must sort out their business without me. I did not subscribe to Netflix via Dstv, now it's my problem to contact Netflix for my refund, i reversed the debit order altogether. Im supposed to pay R150 for dstv, now they say i must pay them R429 because they disconnected my account, in my expectation i should be paying R200 including reconnection fee, that i believe i shouldn't be paying because had they not decided to take money from my account without my permission i wouldn't have reversed the debit order. So Dstv fix this mess, if a person wants to subscribe to Netflix via Dstv explore the decent thing you can do is ask for authorization. I paid Netflix R229 then you also deduct R229 for Netflix, i make you aware of the situation you are telling me to contact Netflix, Netflix is referring me back to as well, im sick and tired of this nonsense get this fixed.
1 reviews | Active since Jan 2020
R99 debited
I opened my account on the 28th put up my plan and banking details and i was required to authenticate it but i didnt to my suprise on the 29th 10pm money R99 was debited to my account? I didn't authorise my subscription may I please have my R99 back
1 reviews | Active since Jan 2020
R99 debited
I opened my account on the 28th put up my plan and banking details and i was required to authenticate it but i didnt to my suprise on the 29th 10pm money R99 was debited to my account? I didn't authorise my subscription may I please have my R99 back
1 reviews | Active since Jan 2020
Cancelation
I canceled my subscription on Friday the 23 January 2026. I received a confirmation letter to say it has been canceled and now they just debited my account.
1 reviews | Active since Jan 2020
Cancelation
I canceled my subscription on Friday the 23 January 2026. I received a confirmation letter to say it has been canceled and now they just debited my account.